Installation process dosent begin (2nd time)

What is your SYNC Region? South America

What is your current SYNC Version? 3.4.20196

Do you have Navigation? No

Do you have a error message, if so what is it? No

Please describe in detail your issue below

Hi Everyone!

I was having some difficulties to install the updated sync version and @F150Chief helped me. I was able to try again only this week, but after doing everything that i was told to do, the update still not starting. I left the car on for around 30 minutes, and nothing happened except for the “updating firmware” pop up.

Attached is my new XML.

can somebody help me?

Sync_WX4R3GNT_8AFSZZFFCKJ110688.xml (10,0,KB)

Here is the previous thread for reference.

Installation process dosen’t begin - Ford / Sync 3 - CyanLabs Official Community

Could you please post your log file from the app or usb?

You have 2.6GB free which should be fine for the updates.

Hi @F150Chief thanks returning. Here is the log:
log.txt (1,6,KB)

This log shows the Interrogator file run, not an app installation.

; CyanLabs Syn3Updater Stable - Autoinstall Mode - Interrogator Log Utility

Item1 = TOOL - GB5T-14G386-AD_1606255780000.TAR.GZ
Open1 = SyncMyRide\GB5T-14G386-AD_1606255780000.TAR.GZ
Options = AutoInstall

Sorry! Here is the correct one:

log.txt (1,6,KB)

That’s still the interrogator log file

Again, im sorry.

I dont know what was going on. I think the installation log was replaced with the interrogator log.

i found the last installation log updated here:

Branch: Stable
Operating System: Microsoft Windows 10 Enterprise (1909)

Version: 3,4,20196
Region: ANZ
Navigation: False
Mode: autoinstall
Install Mode Overridden: False
My20 Protection Enabled: True

Mode: Drive
Model: SanDisk Cruzer Fit USB Device 7,4GB
FileSystem: exFAT
Partition Type: MBR

; CyanLabs Syn3Updater Stable - Autoinstall Mode - Sync 3.4.21098 ANZ

Item1 = GRACENOTES - 4U5T-14G423-BC_1615425978000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G423-BC_1615425978000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-BN_1615427750000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-BN_1615427750000.TAR.GZ
Item3 = APPS - 5U5T-14G381-ES_1619042260000.TAR.GZ
Open3 = SyncMyRide\5U5T-14G381-ES_1619042260000.TAR.GZ
Options = AutoInstall

4U5T-14G423-BC_1615425978000.TAR.GZ (927,5MB)
5U5T-14G391-BN_1615427750000.TAR.GZ (1,4GB)
5U5T-14G381-ES_1619042260000.TAR.GZ (847,2MB)

[23/05/2021 22:02:22] Selected Region: ANZ - Release: Sync 3.4.21098 - Map Version: Non Nav APIM 
[23/05/2021 22:02:22] Install Mode: autoinstall 
[23/05/2021 22:02:22] Checking Existing File: 4U5T-14G423-BC_1615425978000.TAR.GZ 
[23/05/2021 22:02:22] Downloading: 4U5T-14G423-BC_1615425978000.TAR.GZ
[23/05/2021 22:02:46] Validating: 4U5T-14G423-BC_1615425978000.TAR.GZ 
[23/05/2021 22:02:50] Downloaded: 4U5T-14G423-BC_1615425978000.TAR.GZ 
[23/05/2021 22:02:50] Checking Existing File: 5U5T-14G391-BN_1615427750000.TAR.GZ 
[23/05/2021 22:02:55] Validated: 5U5T-14G391-BN_1615427750000.TAR.GZ (Skipping Download) 
[23/05/2021 22:02:55] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[23/05/2021 22:02:55] Downloading: 5U5T-14G381-ES_1619042260000.TAR.GZ
[23/05/2021 22:06:05] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[23/05/2021 22:06:09] Downloaded: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[23/05/2021 22:06:09] Preparing USB drive
[23/05/2021 22:06:09] Formatting USB drive
[23/05/2021 22:06:09] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[23/05/2021 22:06:16] Checking Existing File: 4U5T-14G423-BC_1615425978000.TAR.GZ 
[23/05/2021 22:06:16] Copying: 4U5T-14G423-BC_1615425978000.TAR.GZ 
[23/05/2021 22:10:25] Validating: 4U5T-14G423-BC_1615425978000.TAR.GZ 
[23/05/2021 22:10:53] Copied: 4U5T-14G423-BC_1615425978000.TAR.GZ 
[23/05/2021 22:10:53] Checking Existing File: 5U5T-14G391-BN_1615427750000.TAR.GZ 
[23/05/2021 22:10:53] Copying: 5U5T-14G391-BN_1615427750000.TAR.GZ 
[23/05/2021 22:17:41] Validating: 5U5T-14G391-BN_1615427750000.TAR.GZ 
[23/05/2021 22:18:26] Copied: 5U5T-14G391-BN_1615427750000.TAR.GZ 
[23/05/2021 22:18:26] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[23/05/2021 22:18:26] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[23/05/2021 22:22:07] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[23/05/2021 22:22:32] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[23/05/2021 22:22:32] Generating Autoinstall.lst

So all in all it seems like there really isn’t enough space to install everything listed. You have 2.6GB of free space however the 3 packages that are slated for install amount to ~3.2GB.

Try installing each package 1 at a time and see what happens. You can do this by simply editing the autoinstall.lst to include only 1 item at a time. For example:

Item1 = APPS - 5U5T-14G381-ES_1619042260000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G381-ES_1619042260000.TAR.GZ
Options = AutoInstall

Try that first, which should bring you up to the latest SYNC version. Then try voice:

Item1 = VOICE - 5U5T-14G391-BN_1615427750000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-BN_1615427750000.TAR.GZ
Options = AutoInstall

Once that installs, you can finally try Gracenote:

Item1 = GRACENOTES - 4U5T-14G423-BC_1615425978000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G423-BC_1615425978000.TAR.GZ
Options = AutoInstall

1 Like

Got it. That way will the 2.6 available be enough?

Well what I believe ends up happening is when you want to install a new package SYNC extracts the contents of that package to the system before overwriting the existing package so technically it uses more space than the actual package size to install but once it overwrites the existing package it frees up the space used by extraction so you should be left with approximately the same amount of space after installation (unless the package sizes vary greatly).

When installing all 3 packages at once there may be issues with that little amount of space, but doing them one at a time should help. You can also run the interrogator tool after installing each package and check your free space at every step if you’re curious or get stuck.

The voice file that’s provided (1.4GB) is a combo voice package designated for ANZ,CN and ROW (if I’m not mistaken). There is a smaller (1.05GB) voice package that’s specific to ANZ but you should try and install the initially provided package first.



If you are looking for PTB - Brazilian Portuguese, then the 1GB voice file does contain that language and you can use it instead of the large 1.4GB file. For a NON-NAV unit, this is the one I would recommend due to space restrictions.
5U5T-14G391-DN 1Gb Sync3 v3.2.20339

The other files are correct.
5U5T-14G381-ES 847Mb Sync3 v3.4.21098 (09.04.2021)
4U5T-14G423-BC 927Mb Sync3 v3.3.20342 (19.10.2020)

Install as @avdonr suggests above.


Hello guys. I was able to install the latest sync 21098 but I lost the climate contols on the screen. Is there a way to enable it back? Remark: my original version didn’t had it, but it got enable when I updated to 20196.

I still have to install the voice package and grace notes.

It was a bug that it was enabled in that version, ford fixed it in a later version, you need to use ForScan and adjust your asbuilt to get it working.

1 Like

Hey! I was able to install gracenotes, but for the voice package I got mem_err03.
I have 1.1 gb available, and the voice package is 1,098. Do you think that is the reason?

Question: Is there a way to full format my unit and install all 3 packges at once? maybe that way i will have enough memory available.

Attached is XML.

Sync_WX4R3GNT_8AFSZZFFCKJ110688.xml (10,1,KB)

Yes, absolutely.

It will probably not matter which way you install the files, there is not enough space to do so. If you are not committed to Sync 3.4 you could install Sync 3.3.19052 and the voice and Gracenotes will fit.

If I go with formating, wouldn’t the small english voice package be deleted and the available space increase?

If you select all these they are too large for your APIM:
5U5T-14G391-DN 1Gb Sync3 v3.2.20339
5U5T-14G381-ES 847Mb Sync3 v3.4.21098 (09.04.2021)
4U5T-14G423-BC 927Mb Sync3 v3.3.20342 (19.10.2020)

If you are ok with English NAV Voice, you can use the NA NAV voice file which is close to 400MB. Just substitute the -DN file with the -CN file.

1 Like

I think Im gonna keep it with English voice, and everything else as it is. Since it is non nav, I don’t even use the voice commands that much.

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