INSTL_ERR12 Cannot update from 3.0 to 3.4

Ford SYNC 3 Support CyanLabs Update Support
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1

INSTL_ERR12 I have tried with multiple different usb sticks and 2 different hubs and I keep getting this error. It will not update. Anything I can try. It is a Non navigation APIM if that matters.

SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: Pre MY20

Install Type: OEM Replacement

Old SYNC Version: 3.017276

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
INSTL_ERR12

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

<?xml version="1.0" encoding="UTF-8"?>
<p:OTAModuleSnapShot xmlns:d2p1="urn:ford/Vehicle/Module/Information/v3.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0" version="2025-02-05" xsi:schemaLocation="urn:ford/Vehicle/Module/Information/v3.0 ModuleSnapshot.xsd">
<p:VIN>2LMDJ8JK7EBL10357</p:VIN>
<p:ModuleName>ECU</p:ModuleName>
<p:RequestRole>
  <d2p1:Role>CONSUMER</d2p1:Role>
  <d2p1:RoleSource>OTA</d2p1:RoleSource>
  <d2p1:RoleDesc>SYNCGEN3</d2p1:RoleDesc>
  <d2p1:RoleID>OTA</d2p1:RoleID>
</p:RequestRole>
<p:BroadcastDTCType>
  <d2p1:DTC DTCValue="91ba1c0b"/>
  <d2p1:DTC DTCValue="919f130b"/>
</p:BroadcastDTCType>
<p:Node isFlashed="false" specificationCategory="GGDS">
  <d2p1:Address>7D0</d2p1:Address>
  <d2p1:ECUAcronym name="APIM">
    <d2p1:State>
      <d2p1:Gateway gatewayType="NONE">
        <d2p1:DID didFormat="ASCII" didType="Embedded Consumer Operating System Part Number" didValue="8033" responseLength="24">
          <d2p1:Response>NU5T-14G381-AD</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8060" responseLength="384">
          <d2p1:Response>355535542d3134473339312d435300000000000000000000345535542d3134473432332d434300000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8061" responseLength="384">
          <d2p1:Response>000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="HEX" didType="ECU Checksum 1" didValue="D704" responseLength="4">
          <d2p1:Response>Blank</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="HEX" didType="ECU Checksum 2" didValue="D705" responseLength="4">
          <d2p1:Response>Blank</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE00" didValue="DE00">
          <d2p1:Response>Blank</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE01" didValue="DE01">
          <d2p1:Response>Blank</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE02" didValue="DE02">
          <d2p1:Response>Blank</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE03" didValue="DE03">
          <d2p1:Response>Blank</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE04" didValue="DE04">
          <d2p1:Response>Blank</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE05" didValue="DE05">
          <d2p1:Response>Blank</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE06" didValue="DE06">
          <d2p1:Response>Blank</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="On-line Diagnostic Database Reference Number" didValue="F110" responseLength="24">
          <d2p1:Response>
</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="ECU Core Assembly Number" didValue="F111" responseLength="24">
          <d2p1:Response>
</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="ECU Delivery Assembly Number" didValue="F113" responseLength="24">
          <d2p1:Response>
</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="ECU Calibration Data #1 Number" didValue="F124" responseLength="24">
          <d2p1:Response>
</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="Private Sub Node #1 Serial Number" didValue="F141" responseLength="16">
          <d2p1:Response>WV9G73RD</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="State Encoded" didType="Software Download Specification Version" didValue="F162" responseLength="1">
          <d2p1:Response>Blank</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="State Encoded" didType="Diagnostic Specification Version" didValue="F163" responseLength="1">
          <d2p1:Response>Blank</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="Vehicle Manufacturer ECU Software Number" didValue="F188" responseLength="24">
          <d2p1:Response>
</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="ECU Serial Number" didValue="F18C" responseLength="16">
          <d2p1:Response>
</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="HEX" didType="ECU MAC Address 1" didValue="F1D0" responseLength="6">
          <d2p1:Response>50:65:83:2f:24:3f</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="HEX" didType="ECU MAC Address 2" didValue="F1D1" responseLength="6">
          <d2p1:Response>50:65:83:2f:24:40</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
      </d2p1:Gateway>
    </d2p1:State>
  </d2p1:ECUAcronym>
  <d2p1:ODLNetwork d2p1:NetworkDataRate="500" d2p1:NetworkName="HS-CAN" d2p1:NetworkProtocol="CAN" d2p1:DLCName="SAE J1962" d2p1:Pins="6,14"/>
  <d2p1:DTC DTCValue="91ba1c0b"/>
  <d2p1:DTC DTCValue="919f130b"/>
  <d2p1:AdditionalAttributes logGeneratedDateTime="2025-02-05T07:53:19+00:00" RAM="1454362624" vmcuVersion="Vector_VMCU_05.02.02">
    <d2p1:PartitionHealth type="/fs/Nuance/" total="465M" available="3.2M"/>
    <d2p1:PartitionHealth type="/fs/Nuance/grace" total="775M" available="5.8M"/>
    <d2p1:PartitionHealth type="/fs/rwdata/" total="1.2G" available="905M"/>
    <d2p1:PartitionHealth type="/fs/rwdata/quip/" total="35M" available="35M"/>
    <d2p1:PartitionHealth type="/fs/rwdata/quip/" total="90M" available="89M"/>
    <d2p1:PartitionHealth type="/fs/mp/" total="1.4G" available="84M"/>
    <d2p1:PartitionHealth type="/fs/images/" total="3.0G" available="1.7G"/>
    <d2p1:InstallationLog/>
    <d2p1:SyncData>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</d2p1:SyncData>
  </d2p1:AdditionalAttributes>
</p:Node>
</p:OTAModuleSnapShot>
VER_ERR08 While updating from "3.0.17276" to "3.0.23219" (South America)
2

I just tried the Interrogator Log USB and get the same ERR_12 message?

3
  • Do not post multiple consecutive messages
  • That points towards a faulty APIM
  • None of the reported issues that are like yours had been solved without replacing the APIM
1 Like