Interrogator Log Cannot be read

ABS · August 12, 2021, 10:01pm

I successfully upgraded from 3.0.20204 to 3.4.21194.

I then created a Interrogator Log USB and thing seems to go ok when I ran it. However when I tried to open the log in Syn3 Updater (2.10.3.0 Stable) it said the xml file could not be read.

Not sure what the problem is.

When I opened the file in internet explorer this is what I saw:

(Vin redacted)ECU CONSUMER OTA SYNCGEN3 OTA 7D0 5U5T-14G381-ET false 345535542d3134473432312d434a44000000000000000000345535542d3134473432312d434844000000000000000000345535542d3134473432312d434744000000000000000000345535542d3134473432312d434644000000000000000000345535542d3134473432312d434544000000000000000000345535542d3134473432312d434444000000000000000000345535542d3134473432312d434344000000000000000000345535542d3134473432312d434244000000000000000000345535542d3134473432312d434144000000000000000000355535542d3134473339312d435000000000000000000000345535542d3134473432322d434348000000000000000000345535542d3134473432322d434248000000000000000000345535542d3134473432322d434148000000000000000000345535542d3134473432332d434300000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 false 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 false Blank false Blank false Blank true Blank true Blank true Blank true Blank true Blank true Blank true

SaNdMaN · August 12, 2021, 10:26pm

When you created the interrogator, did you configure your current version right in Syn3Updater?

The interrogator is created based on the Sync3 version.

CyanLabs · August 12, 2021, 10:48pm

This does not appear to be a valid interrogator log

ABS · August 13, 2021, 12:06am

Hello SaNdMan,

Yes I configured the current version to the one I upgraded to: 3.4.21194.
The file that is in the SyncMyRide directory was: GB5T-14G386-AD_1606255780000.TAR.GZ
The root directory contained 2 files: autoinstall.lst & DNTINDX.MSA

DNTXINDX.MSA seems to be an empty file.
autoinstall.lst contained this:

; CyanLabs Syn3Updater 2.10.3.0 Stable - Autoinstall Mode - Interrogator Log Utility

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-AD_1606255780000.TAR.GZ
Open1 = SyncMyRide\GB5T-14G386-AD_1606255780000.TAR.GZ
Options = AutoInstall

SaNdMaN · August 13, 2021, 1:15am

Try the AC one, instead of AD.
Check also this thread: Tutorial: APIM Interrogator Utility/Create Interrogator Log

ABS · August 13, 2021, 1:34am

Thanks - Unfortunately I can’t find GB5T-14G386-AC_1587495565000.TAR.GZ in any of the links in the referenced post.

SaNdMaN · August 13, 2021, 1:39am

Well, not sure what you checked, but the file is in the SW DB

https://ivsubinaries.azureedge.net/swparts/GB5T-14G386-AD_1606255780000.TAR.GZ

ABS · August 13, 2021, 2:00am

The tutorial you linked to led me to: SYNC 3 APIM Software (IVSU) Database - CyanLabs

I could not find GB5T-14G386-AC_1587495565000.TAR.GZ.

The link you supplied is for GB5T-14G386-AD_1606255780000.TAR.GZ - which is the file I already have.

SaNdMaN · August 13, 2021, 2:49am

Man, ok, I just made a mistake by copying and pasting from one place to another.

But I still stand, for the second time: not sure what you checked, the file is there.

Do not expect everything silver platted

F150Chief · August 13, 2021, 2:50am

Just copy and paste the file name in the search bar and it comes up…

F150Chief · August 13, 2021, 2:51am

The correct file for your 2017 hardware with 3.4 is the -AC version.

ABS · August 13, 2021, 6:20pm

Thanks

So I found GB5T-14G386-AC_1587495565000.TAR.GZ and put that in the SyncMyRide directory.
I modified autoinstall.lst to:

; CyanLabs Syn3Updater 2.10.3.0 Stable - Autoinstall Mode - Interrogator Log Utility

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-AC_1587495565000.TAR.GZ
Open1 = SyncMyRide\GB5T-14G386-AC_1587495565000.TAR.GZ
Options = AutoInstall

And I got the same result…

I then modified the autoinstall.lst to:

; CyanLabs Syn3Updater 2.10.3.0 Stable - Autoinstall Mode - Interrogator Log Utility

[SYNCGen3.0_ALL]
Item1 = GB5T-14G386-AC_1587495565000.TAR.GZ
Open1 = SyncMyRide\GB5T-14G386-AC_1587495565000.TAR.GZ
Options = Delay,Include,Transaction

still got the same result

So don’t know what to say — the upgrade went well so I’m not worried.

F150Chief · August 13, 2021, 6:40pm

Just a suggestion, maybe some temp files need purged from other attempts. Perform a Master Reset, then run the utility again. Use the autoinstall file attached and rename the file to GB5T-14G386-AC.TAR.GZ

autoinstall.lst (116 Bytes)

Meaning you got the file written but it was like the original post above…?

This time, even if the file is bad, copy it here so I can look at it.

SaNdMaN · August 13, 2021, 8:22pm

Well, this is strange.

I’ve seen in the other thread that you successfully upgraded from 3.0 to 3.4, did you perform a master reset after upgrading?.

ABS · August 14, 2021, 12:35am

Yes - As I stated in my original post, the upgrade from 3.0 to 3.4 was successful and I did perform a master reset after the upgrade.

SaNdMaN · August 14, 2021, 12:48am

Understood, try a new master reset to test what f150chief said, and we’ll go from there.

F150Chief · August 17, 2021, 12:48am

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