I would try installing gracenotes.
If your issues are because of an incomplete installation, that should solve it.
If your issues are not solved, Ford will look at them.
If there’s a HW issue, installing (or trying to install) gracenotes WON’T solve it.
If you succeed, perform another master reset once gracenote is installed, and recreate the interrogator log.
Yes, do it that way. It will create an autoinstall USB with just gracenotes.