Issues after 3.4.22251

Hello, I recently updated my Sync 3 to version 22251 from 3.4.21265. Since then, I have experienced a variety of issues but most notably Sync returning to some factory settings every time the car starts (i.e., prompt asking for automatic updates, starts again in FM/AM, reset of language) I am in the US so it defaults to English which is fine, but I saw another post having these same problems. Problems after 3.4.22251 update

Just like the linked post , whenever I try to either downgrade or autoinstall to a lower 3.4 version, I get an error saying “VER_ERR08” Yes, I have performed a master reset. I appear to be stuck on this version.
The log attached is my attempt to go back to 3.3. Same result.


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.4.21265

New SYNC Version: 3.4.22251

Do you have a error message, if so what is it?
VER_ERR08

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.8.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.22251
Region: NA
Navigation: True
Install Mode: Auto-Detect (downgrade)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: Samsung Flash Drive USB Device
Size: 119.5GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
APPS=4U5T-14G381-AN_1552583626000.TAR.GZ
APPS=4U5T-14G381-AN_1552583626000.TAR.GZ
VOICE=4U5T-14G391-CJ_1552513842000.TAR.GZ
GRACENOTES=4U5T-14G423-CA_123766.tar.gz
MAP=4U5T-14G421-CAC_1580860353000.TAR.GZ
MAP=4U5T-14G421-CBC_1580860472000.TAR.GZ
MAP=4U5T-14G421-CCC_1580860555000.TAR.GZ
MAP=4U5T-14G421-CDC_1580860682000.TAR.GZ
MAP=4U5T-14G421-CEC_1580860767000.TAR.GZ
MAP=4U5T-14G421-CFC_1580860863000.TAR.GZ
MAP=4U5T-14G421-CGC_1580860974000.TAR.GZ
MAP=4U5T-14G421-CHC_1580861030000.TAR.GZ
MAP=4U5T-14G421-CJC_1580861095000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAF_1580862253000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBF_1580862310000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCF_1580862372000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CC_1582154849000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - downgrade  Mode - Sync 3.3.19052 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction


FILES (18)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
1u5t-14g386-cb.tar.gz (8.5MB)
4U5T-14G391-CJ_1552513842000.TAR.GZ (381.5MB)
4U5T-14G423-CA_123766.tar.gz (724.2MB)
4U5T-14G421-CAC_1580860353000.TAR.GZ (1.2GB)
4U5T-14G421-CBC_1580860472000.TAR.GZ (1.1GB)
4U5T-14G421-CCC_1580860555000.TAR.GZ (995.3MB)
4U5T-14G421-CDC_1580860682000.TAR.GZ (1.2GB)
4U5T-14G421-CEC_1580860767000.TAR.GZ (1GB)
4U5T-14G421-CFC_1580860863000.TAR.GZ (1000.8MB)
4U5T-14G421-CGC_1580860974000.TAR.GZ (1GB)
4U5T-14G421-CHC_1580861030000.TAR.GZ (970.2MB)
4U5T-14G421-CJC_1580861095000.TAR.GZ (624.8MB)
4U5T-14G422-CAF_1580862253000.TAR.GZ (1.3GB)
4U5T-14G422-CBF_1580862310000.TAR.GZ (752.1MB)
4U5T-14G422-CCF_1580862372000.TAR.GZ (538.4MB)
4U5T-14G424-CC_1582154849000.TAR.GZ (1.7KB)

LOG
[3/13/2023 8:53:10 PM] Selected Region: NA - Release: Sync 3.3.19052 - Map Version: 1.19 (2019) - NA 
[3/13/2023 8:53:10 PM] Install Mode: Auto-Detect (downgrade) Forced: False 
[3/13/2023 8:53:10 PM] MY20 Protection: Disabled / Not MY20 
[3/13/2023 8:53:10 PM] Formatting USB drive
[3/13/2023 8:53:10 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[3/13/2023 8:53:19 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[3/13/2023 8:53:21 PM] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
[3/13/2023 8:53:21 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[3/13/2023 8:53:21 PM] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download) 
[3/13/2023 8:53:21 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[3/13/2023 8:53:21 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[3/13/2023 8:53:21 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[3/13/2023 8:53:23 PM] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
[3/13/2023 8:53:23 PM] Checking Existing File: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[3/13/2023 8:53:25 PM] Validated: 4U5T-14G391-CJ_1552513842000.TAR.GZ (Skipping Download) 
[3/13/2023 8:53:25 PM] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz 
[3/13/2023 8:53:28 PM] Validated: 4U5T-14G423-CA_123766.tar.gz (Skipping Download) 
[3/13/2023 8:53:28 PM] Checking Existing File: 4U5T-14G421-CAC_1580860353000.TAR.GZ 
[3/13/2023 8:53:32 PM] Validated: 4U5T-14G421-CAC_1580860353000.TAR.GZ (Skipping Download) 
[3/13/2023 8:53:32 PM] Checking Existing File: 4U5T-14G421-CBC_1580860472000.TAR.GZ 
[3/13/2023 8:53:36 PM] Validated: 4U5T-14G421-CBC_1580860472000.TAR.GZ (Skipping Download) 
[3/13/2023 8:53:36 PM] Checking Existing File: 4U5T-14G421-CCC_1580860555000.TAR.GZ 
[3/13/2023 8:53:40 PM] Validated: 4U5T-14G421-CCC_1580860555000.TAR.GZ (Skipping Download) 
[3/13/2023 8:53:40 PM] Checking Existing File: 4U5T-14G421-CDC_1580860682000.TAR.GZ 
[3/13/2023 8:53:45 PM] Validated: 4U5T-14G421-CDC_1580860682000.TAR.GZ (Skipping Download) 
[3/13/2023 8:53:45 PM] Checking Existing File: 4U5T-14G421-CEC_1580860767000.TAR.GZ 
[3/13/2023 8:53:49 PM] Validated: 4U5T-14G421-CEC_1580860767000.TAR.GZ (Skipping Download) 
[3/13/2023 8:53:49 PM] Checking Existing File: 4U5T-14G421-CFC_1580860863000.TAR.GZ 
[3/13/2023 8:53:53 PM] Validated: 4U5T-14G421-CFC_1580860863000.TAR.GZ (Skipping Download) 
[3/13/2023 8:53:53 PM] Checking Existing File: 4U5T-14G421-CGC_1580860974000.TAR.GZ 
[3/13/2023 8:53:57 PM] Validated: 4U5T-14G421-CGC_1580860974000.TAR.GZ (Skipping Download) 
[3/13/2023 8:53:57 PM] Checking Existing File: 4U5T-14G421-CHC_1580861030000.TAR.GZ 
[3/13/2023 8:54:01 PM] Validated: 4U5T-14G421-CHC_1580861030000.TAR.GZ (Skipping Download) 
[3/13/2023 8:54:01 PM] Checking Existing File: 4U5T-14G421-CJC_1580861095000.TAR.GZ 
[3/13/2023 8:54:03 PM] Validated: 4U5T-14G421-CJC_1580861095000.TAR.GZ (Skipping Download) 
[3/13/2023 8:54:03 PM] Checking Existing File: 4U5T-14G422-CAF_1580862253000.TAR.GZ 
[3/13/2023 8:54:08 PM] Validated: 4U5T-14G422-CAF_1580862253000.TAR.GZ (Skipping Download) 
[3/13/2023 8:54:08 PM] Checking Existing File: 4U5T-14G422-CBF_1580862310000.TAR.GZ 
[3/13/2023 8:54:11 PM] Validated: 4U5T-14G422-CBF_1580862310000.TAR.GZ (Skipping Download) 
[3/13/2023 8:54:11 PM] Checking Existing File: 4U5T-14G422-CCF_1580862372000.TAR.GZ 
[3/13/2023 8:54:13 PM] Validated: 4U5T-14G422-CCF_1580862372000.TAR.GZ (Skipping Download) 
[3/13/2023 8:54:13 PM] Checking Existing File: 4U5T-14G424-CC_1582154849000.TAR.GZ 
[3/13/2023 8:54:13 PM] Validated: 4U5T-14G424-CC_1582154849000.TAR.GZ (Skipping Download) 
[3/13/2023 8:54:13 PM] Preparing USB drive
[3/13/2023 8:54:13 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[3/13/2023 8:54:13 PM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[3/13/2023 8:54:25 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[3/13/2023 8:54:27 PM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[3/13/2023 8:54:27 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[3/13/2023 8:54:27 PM] Copying: GB5T-14G386-SC_85041.tar.gz 
[3/13/2023 8:54:27 PM] Validating: GB5T-14G386-SC_85041.tar.gz 
[3/13/2023 8:54:27 PM] Copied: GB5T-14G386-SC_85041.tar.gz 
[3/13/2023 8:54:27 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[3/13/2023 8:54:27 PM] Copying: 1u5t-14g386-cb.tar.gz 
[3/13/2023 8:54:27 PM] Validating: 1u5t-14g386-cb.tar.gz 
[3/13/2023 8:54:27 PM] Copied: 1u5t-14g386-cb.tar.gz 
[3/13/2023 8:54:27 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[3/13/2023 8:54:29 PM] 4U5T-14G381-AN_1552583626000.TAR.GZ exists and validated successfully, skipping copy 
[3/13/2023 8:54:29 PM] Checking Existing File: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[3/13/2023 8:54:29 PM] Copying: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[3/13/2023 8:54:38 PM] Validating: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[3/13/2023 8:54:40 PM] Copied: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[3/13/2023 8:54:40 PM] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz 
[3/13/2023 8:54:40 PM] Copying: 4U5T-14G423-CA_123766.tar.gz 
[3/13/2023 8:54:58 PM] Validating: 4U5T-14G423-CA_123766.tar.gz 
[3/13/2023 8:55:01 PM] Copied: 4U5T-14G423-CA_123766.tar.gz 
[3/13/2023 8:55:01 PM] Checking Existing File: 4U5T-14G421-CAC_1580860353000.TAR.GZ 
[3/13/2023 8:55:01 PM] Copying: 4U5T-14G421-CAC_1580860353000.TAR.GZ 
[3/13/2023 8:55:30 PM] Validating: 4U5T-14G421-CAC_1580860353000.TAR.GZ 
[3/13/2023 8:55:35 PM] Copied: 4U5T-14G421-CAC_1580860353000.TAR.GZ 
[3/13/2023 8:55:35 PM] Checking Existing File: 4U5T-14G421-CBC_1580860472000.TAR.GZ 
[3/13/2023 8:55:35 PM] Copying: 4U5T-14G421-CBC_1580860472000.TAR.GZ 
[3/13/2023 8:56:02 PM] Validating: 4U5T-14G421-CBC_1580860472000.TAR.GZ 
[3/13/2023 8:56:07 PM] Copied: 4U5T-14G421-CBC_1580860472000.TAR.GZ 
[3/13/2023 8:56:07 PM] Checking Existing File: 4U5T-14G421-CCC_1580860555000.TAR.GZ 
[3/13/2023 8:56:07 PM] Copying: 4U5T-14G421-CCC_1580860555000.TAR.GZ 
[3/13/2023 8:56:31 PM] Validating: 4U5T-14G421-CCC_1580860555000.TAR.GZ 
[3/13/2023 8:56:35 PM] Copied: 4U5T-14G421-CCC_1580860555000.TAR.GZ 
[3/13/2023 8:56:35 PM] Checking Existing File: 4U5T-14G421-CDC_1580860682000.TAR.GZ 
[3/13/2023 8:56:35 PM] Copying: 4U5T-14G421-CDC_1580860682000.TAR.GZ 
[3/13/2023 8:57:05 PM] Validating: 4U5T-14G421-CDC_1580860682000.TAR.GZ 
[3/13/2023 8:57:10 PM] Copied: 4U5T-14G421-CDC_1580860682000.TAR.GZ 
[3/13/2023 8:57:10 PM] Checking Existing File: 4U5T-14G421-CEC_1580860767000.TAR.GZ 
[3/13/2023 8:57:10 PM] Copying: 4U5T-14G421-CEC_1580860767000.TAR.GZ 
[3/13/2023 8:57:35 PM] Validating: 4U5T-14G421-CEC_1580860767000.TAR.GZ 
[3/13/2023 8:57:39 PM] Copied: 4U5T-14G421-CEC_1580860767000.TAR.GZ 
[3/13/2023 8:57:39 PM] Checking Existing File: 4U5T-14G421-CFC_1580860863000.TAR.GZ 
[3/13/2023 8:57:39 PM] Copying: 4U5T-14G421-CFC_1580860863000.TAR.GZ 
[3/13/2023 8:58:03 PM] Validating: 4U5T-14G421-CFC_1580860863000.TAR.GZ 
[3/13/2023 8:58:07 PM] Copied: 4U5T-14G421-CFC_1580860863000.TAR.GZ 
[3/13/2023 8:58:07 PM] Checking Existing File: 4U5T-14G421-CGC_1580860974000.TAR.GZ 
[3/13/2023 8:58:07 PM] Copying: 4U5T-14G421-CGC_1580860974000.TAR.GZ 
[3/13/2023 8:58:33 PM] Validating: 4U5T-14G421-CGC_1580860974000.TAR.GZ 
[3/13/2023 8:58:37 PM] Copied: 4U5T-14G421-CGC_1580860974000.TAR.GZ 
[3/13/2023 8:58:37 PM] Checking Existing File: 4U5T-14G421-CHC_1580861030000.TAR.GZ 
[3/13/2023 8:58:37 PM] Copying: 4U5T-14G421-CHC_1580861030000.TAR.GZ 
[3/13/2023 8:59:02 PM] Validating: 4U5T-14G421-CHC_1580861030000.TAR.GZ 
[3/13/2023 8:59:05 PM] Copied: 4U5T-14G421-CHC_1580861030000.TAR.GZ 
[3/13/2023 8:59:05 PM] Checking Existing File: 4U5T-14G421-CJC_1580861095000.TAR.GZ 
[3/13/2023 8:59:05 PM] Copying: 4U5T-14G421-CJC_1580861095000.TAR.GZ 
[3/13/2023 8:59:20 PM] Validating: 4U5T-14G421-CJC_1580861095000.TAR.GZ 
[3/13/2023 8:59:23 PM] Copied: 4U5T-14G421-CJC_1580861095000.TAR.GZ 
[3/13/2023 8:59:23 PM] Checking Existing File: 4U5T-14G422-CAF_1580862253000.TAR.GZ 
[3/13/2023 8:59:23 PM] Copying: 4U5T-14G422-CAF_1580862253000.TAR.GZ 
[3/13/2023 8:59:55 PM] Validating: 4U5T-14G422-CAF_1580862253000.TAR.GZ 
[3/13/2023 9:00:00 PM] Copied: 4U5T-14G422-CAF_1580862253000.TAR.GZ 
[3/13/2023 9:00:00 PM] Checking Existing File: 4U5T-14G422-CBF_1580862310000.TAR.GZ 
[3/13/2023 9:00:00 PM] Copying: 4U5T-14G422-CBF_1580862310000.TAR.GZ 
[3/13/2023 9:00:18 PM] Validating: 4U5T-14G422-CBF_1580862310000.TAR.GZ 
[3/13/2023 9:00:21 PM] Copied: 4U5T-14G422-CBF_1580862310000.TAR.GZ 
[3/13/2023 9:00:21 PM] Checking Existing File: 4U5T-14G422-CCF_1580862372000.TAR.GZ 
[3/13/2023 9:00:21 PM] Copying: 4U5T-14G422-CCF_1580862372000.TAR.GZ 
[3/13/2023 9:00:35 PM] Validating: 4U5T-14G422-CCF_1580862372000.TAR.GZ 
[3/13/2023 9:00:37 PM] Copied: 4U5T-14G422-CCF_1580862372000.TAR.GZ 
[3/13/2023 9:00:37 PM] Checking Existing File: 4U5T-14G424-CC_1582154849000.TAR.GZ 
[3/13/2023 9:00:37 PM] Copying: 4U5T-14G424-CC_1582154849000.TAR.GZ 
[3/13/2023 9:00:37 PM] Validating: 4U5T-14G424-CC_1582154849000.TAR.GZ 
[3/13/2023 9:00:37 PM] Copied: 4U5T-14G424-CC_1582154849000.TAR.GZ 
[3/13/2023 9:00:37 PM] Generating reformat.lst
[3/13/2023 9:00:37 PM] Generating autoinstall.lst
[3/13/2023 9:00:37 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

I guess I wanted to post an update. Based off some digging, this issue is also happening to those who got the OTA update. I am going to take it to Ford tomorrow as I am under warranty for about six more months. Hopefully something comes of it.

Most likely a corrupted OTA update.

You updated outside of the Ford update schedule for your VIN. Don’t be surprised if Ford charges you to fix it if they find out. Your warranty does not cover things you mess up.

I believe 22251 is approved for my car if I’m not mistaken. The ford sync website said I had an update from I was on 22200 or something like that. Now 22251 is appearing on the sync website.

Please let me know if I am mistaken @bill32399

On the Sync website, it said I was on 22200, and I had an available update. The only other update was 22251

1 Like

You are correct. Looks like yours is so that is good.

What did the dealership say?

Had to make an appointment, going saturday now. Will update. To my knowledge, my maps at NA 2 21 are officially released for my car and now I know for sure 22251 is as well. I’m hoping that is enough to not cause an issue with warranty.

Ok, just note that it’s a bit hard to follow your case since you have been posting in many places.
In my personal opinion, it’s best to just have a single point to interchange information.

About your issue, there’s something that confuses me: you say your APIM is pre MY20, but the car is under warranty.

So, do you know which APIM model the car has?.

I do not know the exact model number. I bought the car new but in August of 2020. So I have until August of this year under warranty. Still under 36,000 miles.

If you bought it in 2020 it must be MY20.
You can create an interrogator log and run it against the unit, that will tell us which APIM model it’s and which packages are installed.

Sorry, allow me to clarify. It is a 2019 Mustang, purchased in 2020. I have used the Syn3 updater multiple times without issue. I am 99.9% positive it is a not MY20

Have you ever reformatted it?

If downgrade applies to this question, than yes.

If by downgrade you mean Downgrade Mode Instructions - CyanLabs , then yes.
VER_ERR08 is never good. If you can’t autoinstall anything, you can’t reformat it either.

Is there a reason you cannot auto install? And yes, I meant downgrade reformat.

Would the VER_ERR08 have any warranty implications?

1 Like

Hard to say.
Usually VER_ errors are related to HW issues or really broken installations.
I’m also assuming you can’t run an interrogator log now (since it also uses autoinstall), but it would be interesting to see what’s on the unit right now.

There is another user on another post who updated OTA and having the exact same issues. I’ve seen this problem on another forum too with this update. Im trying the interrogator now…

VIN: redacted
Version NU5T-14G381-AB
APIM Model: 4U5T-14G371-CDE
APIM Type: Navigation
APIM Size: 32GB
APIM Free Space: 4.2G
3/14/2023 7:37:47 PM +00:00

Partition Type = Free / Total
/fs/sd/MAP/ = 12M / 1.5G
/fs/sd/MAP/ = 12M / 1.5G
/fs/sd/MAP/ = 12M / 1.4G
/fs/sd/MAP/ = 10M / 1.4G
/fs/sd/MAP/ = 2.9M / 951M
/fs/sd/MAP/ = 8.6M / 1.3G
/fs/sd/MAP/ = 14M / 1.8G
/fs/sd/MAP/ = 17M / 1.7G
/fs/sd/MAP/ = 6.7M / 1.4G
/fs/Nuance/ = 15M / 1.6G
/fs/Nuance/ = 10M / 1.1G
/fs/Nuance/ = 24M / 2.5G
/fs/Nuance/ = 3.2M / 465M
/fs/rwdata/ = 0 / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 84M / 1.4G
/fs/images/ = 4.2G / 25G

Installed Packages
5U5T-14G391-CS
4U5T-14G421-CAE
4U5T-14G421-CHE
4U5T-14G421-CGE
4U5T-14G421-CJE
4U5T-14G421-CFE
4U5T-14G421-CEE
4U5T-14G421-CDE
4U5T-14G421-CCE
4U5T-14G421-CBE
4U5T-14G422-CCK
4U5T-14G422-CBK
4U5T-14G422-CAK

APIM AsBuilt
DE00: AA2A010304020800008A
DE01: 55530602C002009000004005
DE02: 0000010100
DE03: 01000900060001
DE04: 1856195A29D6
DE05: 80
DE06: 100033000000000B65000056566D004C

Gracenotes is missing, otherwise it looks fine as far as installed packages. I usually see 4.3 GB free even with Gracenotes installed. Seems there might be something else installed that is not reporting or a storage issue.