Maps Not Working After Update to Sync 3.4

Ford SYNC 3 Support CyanLabs Update Support
, , , , ,
1

HI All
I know this topic has been covered somewhere before in the forum, I Have read the responses and tried installing maps alone, rolling back to previous versions, removing gracenotes , nothing has worked

When I select maps on Sync3, the feature doesnt open & on the home screen, it shows maps loading, which never loads

Please assist with any advise as to how to get the maps working (I dont use it, as I use Waze or Google maps, However the fact that something isn’t working is frustrating me)

SYNC Region: ROW

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.3 19052

New SYNC Version: 3.4 26057

Do you have a error message, if so what is it?
No error msg, just Maps isn’t installing / working

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.2

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

VIN: AFAPXXMJ2PJB29211
APIM Model: JS7T-14G371-PED
APIM Type: Navigation 
APIM Size: 32GB 
APIM Free Space: 20G 
Version 3.4.26057 (NU5T-14G381-AE)

08-Nov-26 10:00:54 AM +00:00

Partition Type = Free / Total
/fs/sd/MAP/ = 336K / 1.2G
/fs/Nuance/ = 7.0M / 1.7G
/fs/Nuance/grace = 63M / 1.4G
/fs/rwdata/ = 924M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 84M / 1.4G
/fs/mp/resources = 332K / 72M
/fs/images/ = 20G / 25G

Installed Packages
4U5T-14G421-FFL
5U5T-14G391-FT
4U5T-14G423-FC
1U5T-14G658-AH
4U5T-14G424-FFL




APIM AsBuilt
DE00: 0A6A00C210060A4A40D0
DE01: 53460103C002000004800005
DE02: 0200000100
DE03: 010026000D0002
DE04: 17FE17FE3185
DE05: 80
DE06: 16013B00000000167600005656880081
2

Are we supposed to guess what you tried to do?

Either way, it’s a good thing for you to read the Basic Usage - CyanLabs guide since it seems you didn’t install maps on a NAV unit.

If after reading that it still does not work, please provide more details other than “it does not work”, like logs and context.

3

Super old APIM and the AB does not even match up in this pic, way to many bits. If this is truely a J series APIM than the calibration in it is wrong also. This sounds like a retrofit, Do you have a pic of the sticker on the APIM?