Hi all, just carried out an update to my Sync 3 to try and resolve a missing Android Auto but now not only am I missing the android Auto but my Navigation isn’t working, tells me to go see Ford Service
SYNC Region: Europe
Navigation Variant: Yes
Install Type: Stock (Original Unit)
Old SYNC Version: 3.0.20204
New SYNC Version: 3.4.22110
Do you have a error message, if so what is it?
Update Method: CyanLabs Syn3 Updater
Syn3 Updater Version: 3.4
Syn3 Updater Documentation Read: Yes
Syn3 Updater Log File
unable to find this
SaNdMaN
29 July 2022 11:10
2
Without the log, we cannot assist. Review the Syn3Updater documentation and provide the log. It’s located on both your computer and USB drive created.
I think I may of found the problem as the download was without Navi
SaNdMaN
29 July 2022 11:47
4
That’s why I was asking for the logs, since the log would point to that.
If so, easy fix.
I’m downloading the updater with maps as we speak so fingers crossed, any ideas why both Apple and Android app icons don’t come up on the display?
SaNdMaN
29 July 2022 12:11
6
They will once you connect a phone.
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Ok so maps back up and running but no Android Auto, tried both OEM cable and replacement cable but nothing
CYANLABS - SYN3 UPDATER - V2.11.3.0
PREVIOUS CONFIGURATION
DESTINATION DETAILS
REFORMAT.LST
AUTOINSTALL.LST
[SYNCGen3.0_ALL_PRODUCT]
FILES (21)
LOG
SaNdMaN
29 July 2022 16:00
9
Have you performed a master reset?
OK Master rest done but still no AA when I connect phone, AA comes up on phone but nothing on Sync screen
SaNdMaN
30 July 2022 11:16
11
davidwinterton:
AA comes up on phone
What do you mean by this?
AA works on 3.0 as well, so if it didn’t work before moving to 3.4 should not fix it because there’s something else at play here.
AA option has never appeared on the settings screen (the iPhone app did but that has disappeared). When I plug my android phone in Android Auto launches on the phone but nothing on sync 3 screen.
SaNdMaN
30 July 2022 11:45
13
Again, do not focus on the icon not being present on Sync3.
Other than trying a different phone, cable or even replacing the USB hub, I’m not sure what else you could do.
This does not seem related to Sync3, and if it’s it would not be fixable via software (i.e. the APIM being bad).
So after uninstall of AA on my phone then re install once prompted by phone when plugged into car USB I now have AA on the general screen.
Did and got the same problem
Wonder if it’s a Huawei thing
Have you checked permissions have been granted on the SYNC unit?
Where do I find that, I’ve trawled through most settings
SaNdMaN
30 July 2022 16:14
20
At this point I’m running out of ideas.
So at this point, this is what I think:
Your phones are not good ones (rare, unless you have one from those “strange” brands)
Your cable is not up to the task (possible, but not sure. Mine works with a generic USB A to Micro USB with a Micro-USB to USB-C adapter)
Your APIM is unhealthy (possible)
Your USB HUB is unhealthy and not providing enough voltage or has noise (possible).
Again, this does not seem Sync3 related.
1 Like
