Need help, update 3.4.20021 to newer build

[PearlJamFan (Bill Jenkins)]

I upgraded my original 3.0 from my 2016 Focus RS to 3.4.20021 using the downgrade, then upgrade tool. Since then I’ve had a few bugs. Bluetooth disconnects repeatedly, Audio off when I start car until I change stations, USB port not compatible…

I’ve been trying to update to any of the newest builds to see if that helps. I constantly get the memerr_003 error. After reading the forum over and over I was thinking I ran out of storage space. I’ve even tried to install just the software, no apps or gracenotes. Still nothing.

I tried to use the APIM interrogator file and get a file_004 error on that one.

Any ideas on what I have to do to update to newest build?

[F150Chief]

@PearlJamFan

I tried to use the APIM interrogator file and get a file_004 error on that one.

Which error?

Sync 3 Error Codes

This is a list of common error messages you may see: Error Codes NAVVOICE_ERR01 – Error is NAV_VOICE_ERROR BGMAP_ERR01 – Error is BGMAP_ERROR LIC_ERR01 – Error is MAP_LICENSE_MISMATCH_ERROR LIC_ERR02 – Error is LICENSE_READING_ERROR INSTL_ERR03 – Error is SCRIPT_PERMISSION_CHANGE_ERROR INSTL_ERR04 – Error is SCRIPT_FILE_NOT_PRESENT_ERROR INSTL_ERR05 – Error is POPUP_UTILITY_EXECUTION_ERROR INSTL_ERR06 – Error is IMAGE_MOVING_ERROR INSTL_ERR07 – Error is WRITING_NAV_LICENSE_TO_DPS_ERROR …

If you have an iPhone and want to use CP, you will need to replace the usb hub.

This is a NAV or NON-NAV APIM (Sync unit)?

[PearlJamFan (Bill Jenkins)]

Non Nav unit.
I use Android Auto.

I think it was INSTL_ERR04 that got, I would have to try and rerun the tool.

Is there a way to upgrade from build 20021?

[F150Chief]

INSTL_ERR04 – Error is SCRIPT_FILE_NOT_PRESENT_ERROR

There is an error in your autoinstall.lst file or it is missing.

Have you read thru this thread:

Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4

Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version. Read this document fully before starting any actions. It is your responsibility to follow the instructions as outlined below. (DO NOT USE REFORMAT ON 2020 AND ONWARD VEHICLES) General This tutorial covers the scenario where a NON-NAV APIM with Sync 3.4 installed and will not update to a newer version of Sync 3.4. This is not the same as upgrading from previous versions of Sync (3.0) to Sync 3.4. It is assumed that you have tr…

[PearlJamFan (Bill Jenkins)]

I did exactly as the tutorial says and I got an error both times. What I mean by both times is I tried the 2 different files it listed since I was on 3.0 and went to 3.4.

Here is my autoinstall.lst

[SYNCGen3.0_ALL]
Item1 = GB5T-14G386-AB_134244.tar.GZ
Open1 = SyncMyRide\GB5T-14G386-AB_134244.tar.GZ
Options = Delay,Include,Transaction

And this is the file in my SyncMyRide folder:

GB5T-14G386-AB_134244.tar.gz

The other setup was the same, just using the file:

[SYNCGen3.0_ALL]
Item1 = GB5T-14G386-AC_1587495565000.TAR.GZ
Open1 = SyncMyRide\GB5T-14G386-AC_1587495565000.TAR.GZ
Options = Delay,Include,Transaction

GB5T-14G386-AC_1587495565000.TAR.GZ

And I made the adjustment to autoinstall.lst with the correct file name.

Any other ideas?

[F150Chief]

On Sync 3.4 use the -AC file.

[SYNCGen3.0_ALL]
Item1 = GB5T-14G386-AC_1587495565000.TAR.GZ
Open1 = SyncMyRide\GB5T-14G386-AC_1587495565000.TAR.GZ
Options = Delay,Include,Transaction

LST_ERR04 – Error is LST_ERR_NO_SECTION

There is an error in your Autoinstall.lst file.

[PearlJamFan (Bill Jenkins)]

My apologies, my reply was incorrect, I changed the post to reflect what I changed. I’ve tried both files and both give me the same error.

[CyanLabs (Scott)]

Sometimes SYNC caches the error, reboot the unit, either disconnect power to the battery, or press and hold POWER + FWD for ~10 seconds or leave the car alone for ~30 minutes

Other than that assuming you are creating this file manually you likely have the wrong line endings, or you have special line ending characters or you aren’t saving it as plaint text and instead are opening it with wordpad, textedit, word etc. it must be plain text, use only notepad on windows or textedit on mac (in raw format)

[PearlJamFan (Bill Jenkins)]

I will try this later today. I am using notepad only when I do the edit to autoinstall.lst.

[F150Chief]

Make sure notepad is not saving the file as .txt…

[PearlJamFan (Bill Jenkins)]

Looks like using the Gracenotes removal tool worked. I’ve update to the newest build of 20282.

Thanks for everyone’s help.