Need some info on my custom 2018 touchscreen problem

seansullivan420 · 28 March 2026 12:48

i downloaded the sync 3 uploader installed the update for sync 3 to sync3.4 plugged the usb in and it said withing 5 seconds install complete and the screen went black

SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0 19205

New SYNC Version: 3.0 19205

Do you have a error message, if so what is it?
no error message as the screen is black (bricked)

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

    CYANLABS - SYN3 UPDATER - V2.14.2.0
  Branch: Stable
  Operating System: Microsoft Windows 10 Pro (2009)
  
  PREVIOUS CONFIGURATION
  Version: 3.0.19205
  Region: EU
  Navigation: True
  Install Mode: Auto-Detect (reformat)
  Install Mode Overridden: False
  My20 Protection Enabled: Auto-Detect
  
  DESTINATION DETAILS
  Mode: Drive
  Model: SDHC Card
  Size: 14.8GB
  FileSystem: FAT32
  Partition Type: MBR
  
  REFORMAT.LST
  VOICE=5U5T-14G391-AT_1660763323000.TAR.GZ
  GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
  ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
  APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
  MAP_LICENSE=1U5T-14G424-BP_1748959609000.TAR.GZ
  MAP=1U5T-14G421-BAM_1748461682000.TAR.GZ
  MAP=1U5T-14G421-BBM_1748459859000.TAR.GZ
  MAP=1U5T-14G421-BCM_1748460093000.TAR.GZ
  VOICE_NAV=4U5T-14G422-BAM_1748464396000.TAR.GZ
  
  
  AUTOINSTALL.LST
  ; CyanLabs Syn3Updater 2.14.2.0 Stable - reformat  Mode - Sync 3.4.23188 EU
  
  [SYNCGen3.0_ALL_PRODUCT]
  Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
  Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
  Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
  Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
  Options = AutoInstall
  
  FILES (11)
  1u5t-14g386-cb.tar.gz (8.5MB)
  PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
  5U5T-14G391-AT_1660763323000.TAR.GZ (1.5GB)
  4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
  1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
  NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
  1U5T-14G424-BP_1748959609000.TAR.GZ (1.7KB)
  1U5T-14G421-BAM_1748461682000.TAR.GZ (2.5GB)
  1U5T-14G421-BBM_1748459859000.TAR.GZ (539.6MB)
  1U5T-14G421-BCM_1748460093000.TAR.GZ (1.8GB)
  4U5T-14G422-BAM_1748464396000.TAR.GZ (2.4GB)
  
  LOG
  [22/03/2026 20:46:04] Selected Region: EU - Release: Sync 3.4.23188 - Map Version: EU - 2026-03-22 - 1774212014 
  [22/03/2026 20:46:04] Install Mode: Auto-Detect (reformat) Forced: False 
  [22/03/2026 20:46:04] MY20 Protection: Auto-Detect 
  [22/03/2026 20:46:04] Formatting USB drive
  [22/03/2026 20:46:04] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
  [22/03/2026 20:46:15] Checking Existing File: 1u5t-14g386-cb.tar.gz 
  [22/03/2026 20:46:15] Downloading: 1u5t-14g386-cb.tar.gz
  [22/03/2026 20:46:17] Validating: 1u5t-14g386-cb.tar.gz 
  [22/03/2026 20:46:17] Downloaded: 1u5t-14g386-cb.tar.gz 
  [22/03/2026 20:46:17] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [22/03/2026 20:46:17] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
  [22/03/2026 20:46:17] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [22/03/2026 20:46:17] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [22/03/2026 20:46:17] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
  [22/03/2026 20:46:17] Downloading: 5U5T-14G391-AT_1660763323000.TAR.GZ
  [22/03/2026 20:48:01] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
  [22/03/2026 20:48:15] Downloaded: 5U5T-14G391-AT_1660763323000.TAR.GZ 
  [22/03/2026 20:48:15] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
  [22/03/2026 20:48:15] Downloading: 4U5T-14G423-AC_1615425645000.TAR.GZ
  [22/03/2026 20:49:01] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
  [22/03/2026 20:49:06] Downloaded: 4U5T-14G423-AC_1615425645000.TAR.GZ 
  [22/03/2026 20:49:06] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
  [22/03/2026 20:49:06] Downloading: 1U5T-14G658-AH_1644006443000.TAR.GZ
  [22/03/2026 20:49:09] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
  [22/03/2026 20:49:10] Downloaded: 1U5T-14G658-AH_1644006443000.TAR.GZ 
  [22/03/2026 20:49:10] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [22/03/2026 20:49:10] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
  [22/03/2026 20:50:07] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [22/03/2026 20:50:13] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [22/03/2026 20:50:13] Checking Existing File: 1U5T-14G424-BP_1748959609000.TAR.GZ 
  [22/03/2026 20:50:13] Downloading: 1U5T-14G424-BP_1748959609000.TAR.GZ
  [22/03/2026 20:50:14] Validating: 1U5T-14G424-BP_1748959609000.TAR.GZ 
  [22/03/2026 20:50:14] Downloaded: 1U5T-14G424-BP_1748959609000.TAR.GZ 
  [22/03/2026 20:50:14] Checking Existing File: 1U5T-14G421-BAM_1748461682000.TAR.GZ 
  [22/03/2026 20:50:14] Downloading: 1U5T-14G421-BAM_1748461682000.TAR.GZ
  [22/03/2026 20:53:01] Validating: 1U5T-14G421-BAM_1748461682000.TAR.GZ 
  [22/03/2026 20:53:15] Downloaded: 1U5T-14G421-BAM_1748461682000.TAR.GZ 
  [22/03/2026 20:53:15] Checking Existing File: 1U5T-14G421-BBM_1748459859000.TAR.GZ 
  [22/03/2026 20:53:15] Downloading: 1U5T-14G421-BBM_1748459859000.TAR.GZ
  [22/03/2026 20:53:54] Validating: 1U5T-14G421-BBM_1748459859000.TAR.GZ 
  [22/03/2026 20:53:57] Downloaded: 1U5T-14G421-BBM_1748459859000.TAR.GZ 
  [22/03/2026 20:53:57] Checking Existing File: 1U5T-14G421-BCM_1748460093000.TAR.GZ 
  [22/03/2026 20:53:57] Downloading: 1U5T-14G421-BCM_1748460093000.TAR.GZ
  [22/03/2026 20:55:50] Validating: 1U5T-14G421-BCM_1748460093000.TAR.GZ 
  [22/03/2026 20:56:00] Downloaded: 1U5T-14G421-BCM_1748460093000.TAR.GZ 
  [22/03/2026 20:56:00] Checking Existing File: 4U5T-14G422-BAM_1748464396000.TAR.GZ 
  [22/03/2026 20:56:00] Downloading: 4U5T-14G422-BAM_1748464396000.TAR.GZ
  [22/03/2026 20:58:41] Validating: 4U5T-14G422-BAM_1748464396000.TAR.GZ 
  [22/03/2026 20:58:56] Downloaded: 4U5T-14G422-BAM_1748464396000.TAR.GZ 
  [22/03/2026 20:58:56] Preparing USB drive
  [22/03/2026 20:58:57] Checking Existing File: 1u5t-14g386-cb.tar.gz 
  [22/03/2026 20:58:57] Copying: 1u5t-14g386-cb.tar.gz 
  [22/03/2026 20:58:59] Validating: 1u5t-14g386-cb.tar.gz 
  [22/03/2026 20:59:00] Copied: 1u5t-14g386-cb.tar.gz 
  [22/03/2026 20:59:00] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [22/03/2026 20:59:00] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [22/03/2026 20:59:00] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [22/03/2026 20:59:00] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [22/03/2026 20:59:00] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
  [22/03/2026 20:59:00] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ 
  [22/03/2026 21:03:50] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
  [22/03/2026 21:05:09] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ 
  [22/03/2026 21:05:09] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
  [22/03/2026 21:05:09] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
  [22/03/2026 21:07:22] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
  [22/03/2026 21:07:57] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
  [22/03/2026 21:07:57] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
  [22/03/2026 21:07:57] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
  [22/03/2026 21:08:08] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
  [22/03/2026 21:08:11] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
  [22/03/2026 21:08:11] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [22/03/2026 21:08:11] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [22/03/2026 21:10:57] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [22/03/2026 21:11:42] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [22/03/2026 21:11:42] Checking Existing File: 1U5T-14G424-BP_1748959609000.TAR.GZ 
  [22/03/2026 21:11:42] Copying: 1U5T-14G424-BP_1748959609000.TAR.GZ 
  [22/03/2026 21:11:42] Validating: 1U5T-14G424-BP_1748959609000.TAR.GZ 
  [22/03/2026 21:11:42] Copied: 1U5T-14G424-BP_1748959609000.TAR.GZ 
  [22/03/2026 21:11:42] Checking Existing File: 1U5T-14G421-BAM_1748461682000.TAR.GZ 
  [22/03/2026 21:11:42] Copying: 1U5T-14G421-BAM_1748461682000.TAR.GZ 
  [22/03/2026 21:19:35] Validating: 1U5T-14G421-BAM_1748461682000.TAR.GZ 
  [22/03/2026 21:21:48] Copied: 1U5T-14G421-BAM_1748461682000.TAR.GZ 
  [22/03/2026 21:21:48] Checking Existing File: 1U5T-14G421-BBM_1748459859000.TAR.GZ 
  [22/03/2026 21:21:48] Copying: 1U5T-14G421-BBM_1748459859000.TAR.GZ 
  [22/03/2026 21:23:28] Validating: 1U5T-14G421-BBM_1748459859000.TAR.GZ 
  [22/03/2026 21:23:56] Copied: 1U5T-14G421-BBM_1748459859000.TAR.GZ 
  [22/03/2026 21:23:56] Checking Existing File: 1U5T-14G421-BCM_1748460093000.TAR.GZ 
  [22/03/2026 21:23:56] Copying: 1U5T-14G421-BCM_1748460093000.TAR.GZ 
  [22/03/2026 21:29:45] Validating: 1U5T-14G421-BCM_1748460093000.TAR.GZ 
  [22/03/2026 21:31:17] Copied: 1U5T-14G421-BCM_1748460093000.TAR.GZ 
  [22/03/2026 21:31:17] Checking Existing File: 4U5T-14G422-BAM_1748464396000.TAR.GZ 
  [22/03/2026 21:31:17] Copying: 4U5T-14G422-BAM_1748464396000.TAR.GZ 
  [22/03/2026 21:39:02] Validating: 4U5T-14G422-BAM_1748464396000.TAR.GZ 
  [22/03/2026 21:41:15] Copied: 4U5T-14G422-BAM_1748464396000.TAR.GZ 
  [22/03/2026 21:41:15] Generating reformat.lst
  [22/03/2026 21:41:16] Generating autoinstall.lst
  [22/03/2026 21:41:16] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

bill32399 · 28 March 2026 21:05

You must use a Thumb drive not a card reader.

Secondly this update requires a reformat which would require maps to be reinstalled to work correctly since you have Nav. You will need a 64GB thumb drive.

lastly you need to be formatted correctly. I dont know how you did it but it should be exFAT not FAT32.

seansullivan420 · 28 March 2026 21:17

Thanks for the reply. Have I bricked the unit or would the screen come back on if done the way you have mentioned?

SaNdMaN · 28 March 2026 21:32

Does the unit exhibit some sign of life? (audio, bluetooth pairing, powered USB ports?)
Have you checked for MY20?.

seansullivan420 · 28 March 2026 21:39

The only life it has is the lights on the buttons. I usb doesn’t work and I carnt get any sound or connect my phone to it.

SaNdMaN · 28 March 2026 21:57

Based on that, it seems you used a reformat USB on a MY20 unit.

This can be confirmed by either:

using forscan and a valid adapter to read the APIM’s part number
unmounting the unit and taking a look at the sticker on it’s back (share the image with us).

seansullivan420 · 29 March 2026 09:02

Thanks for the info. Is this the right sticker.

SaNdMaN · 29 March 2026 11:21

That’s not the APIM. This is what you are looking for:

seansullivan420 · 29 March 2026 13:31

Do you have to take all the trim off around the unit, if so how do I do that am not very good with motors as you can tell by the mess I have done with trying to updating thr unit

jmbach · 29 March 2026 16:25

Likely. That part number is the for the screen. Your APIM is located elsewhere. Start by looking behind the glove box which is where it is found sometimes in a Ford Transit depending on the model. The other part of that yellow connector should be connected to the APIM.

SaNdMaN · 29 March 2026 19:25

If you do not want to mess with that, an alternative is for you to get an adapter and forscan, then read the part number without removing anything.