Need some info on my custom 2018 touchscreen problem

i downloaded the sync 3 uploader installed the update for sync 3 to sync3.4 plugged the usb in and it said withing 5 seconds install complete and the screen went black


SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0 19205

New SYNC Version: 3.0 19205

Do you have a error message, if so what is it?
no error message as the screen is black (bricked)

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

    CYANLABS - SYN3 UPDATER - V2.14.2.0
  Branch: Stable
  Operating System: Microsoft Windows 10 Pro (2009)
  
  PREVIOUS CONFIGURATION
  Version: 3.0.19205
  Region: EU
  Navigation: True
  Install Mode: Auto-Detect (reformat)
  Install Mode Overridden: False
  My20 Protection Enabled: Auto-Detect
  
  DESTINATION DETAILS
  Mode: Drive
  Model: SDHC Card
  Size: 14.8GB
  FileSystem: FAT32
  Partition Type: MBR
  
  REFORMAT.LST
  VOICE=5U5T-14G391-AT_1660763323000.TAR.GZ
  GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
  ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
  APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
  MAP_LICENSE=1U5T-14G424-BP_1748959609000.TAR.GZ
  MAP=1U5T-14G421-BAM_1748461682000.TAR.GZ
  MAP=1U5T-14G421-BBM_1748459859000.TAR.GZ
  MAP=1U5T-14G421-BCM_1748460093000.TAR.GZ
  VOICE_NAV=4U5T-14G422-BAM_1748464396000.TAR.GZ
  
  
  AUTOINSTALL.LST
  ; CyanLabs Syn3Updater 2.14.2.0 Stable - reformat  Mode - Sync 3.4.23188 EU
  
  [SYNCGen3.0_ALL_PRODUCT]
  Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
  Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
  Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
  Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
  Options = AutoInstall
  
  FILES (11)
  1u5t-14g386-cb.tar.gz (8.5MB)
  PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
  5U5T-14G391-AT_1660763323000.TAR.GZ (1.5GB)
  4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
  1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
  NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
  1U5T-14G424-BP_1748959609000.TAR.GZ (1.7KB)
  1U5T-14G421-BAM_1748461682000.TAR.GZ (2.5GB)
  1U5T-14G421-BBM_1748459859000.TAR.GZ (539.6MB)
  1U5T-14G421-BCM_1748460093000.TAR.GZ (1.8GB)
  4U5T-14G422-BAM_1748464396000.TAR.GZ (2.4GB)
  
  LOG
  [22/03/2026 20:46:04] Selected Region: EU - Release: Sync 3.4.23188 - Map Version: EU - 2026-03-22 - 1774212014 
  [22/03/2026 20:46:04] Install Mode: Auto-Detect (reformat) Forced: False 
  [22/03/2026 20:46:04] MY20 Protection: Auto-Detect 
  [22/03/2026 20:46:04] Formatting USB drive
  [22/03/2026 20:46:04] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
  [22/03/2026 20:46:15] Checking Existing File: 1u5t-14g386-cb.tar.gz 
  [22/03/2026 20:46:15] Downloading: 1u5t-14g386-cb.tar.gz
  [22/03/2026 20:46:17] Validating: 1u5t-14g386-cb.tar.gz 
  [22/03/2026 20:46:17] Downloaded: 1u5t-14g386-cb.tar.gz 
  [22/03/2026 20:46:17] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [22/03/2026 20:46:17] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
  [22/03/2026 20:46:17] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [22/03/2026 20:46:17] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [22/03/2026 20:46:17] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
  [22/03/2026 20:46:17] Downloading: 5U5T-14G391-AT_1660763323000.TAR.GZ
  [22/03/2026 20:48:01] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
  [22/03/2026 20:48:15] Downloaded: 5U5T-14G391-AT_1660763323000.TAR.GZ 
  [22/03/2026 20:48:15] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
  [22/03/2026 20:48:15] Downloading: 4U5T-14G423-AC_1615425645000.TAR.GZ
  [22/03/2026 20:49:01] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
  [22/03/2026 20:49:06] Downloaded: 4U5T-14G423-AC_1615425645000.TAR.GZ 
  [22/03/2026 20:49:06] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
  [22/03/2026 20:49:06] Downloading: 1U5T-14G658-AH_1644006443000.TAR.GZ
  [22/03/2026 20:49:09] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
  [22/03/2026 20:49:10] Downloaded: 1U5T-14G658-AH_1644006443000.TAR.GZ 
  [22/03/2026 20:49:10] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [22/03/2026 20:49:10] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
  [22/03/2026 20:50:07] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [22/03/2026 20:50:13] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [22/03/2026 20:50:13] Checking Existing File: 1U5T-14G424-BP_1748959609000.TAR.GZ 
  [22/03/2026 20:50:13] Downloading: 1U5T-14G424-BP_1748959609000.TAR.GZ
  [22/03/2026 20:50:14] Validating: 1U5T-14G424-BP_1748959609000.TAR.GZ 
  [22/03/2026 20:50:14] Downloaded: 1U5T-14G424-BP_1748959609000.TAR.GZ 
  [22/03/2026 20:50:14] Checking Existing File: 1U5T-14G421-BAM_1748461682000.TAR.GZ 
  [22/03/2026 20:50:14] Downloading: 1U5T-14G421-BAM_1748461682000.TAR.GZ
  [22/03/2026 20:53:01] Validating: 1U5T-14G421-BAM_1748461682000.TAR.GZ 
  [22/03/2026 20:53:15] Downloaded: 1U5T-14G421-BAM_1748461682000.TAR.GZ 
  [22/03/2026 20:53:15] Checking Existing File: 1U5T-14G421-BBM_1748459859000.TAR.GZ 
  [22/03/2026 20:53:15] Downloading: 1U5T-14G421-BBM_1748459859000.TAR.GZ
  [22/03/2026 20:53:54] Validating: 1U5T-14G421-BBM_1748459859000.TAR.GZ 
  [22/03/2026 20:53:57] Downloaded: 1U5T-14G421-BBM_1748459859000.TAR.GZ 
  [22/03/2026 20:53:57] Checking Existing File: 1U5T-14G421-BCM_1748460093000.TAR.GZ 
  [22/03/2026 20:53:57] Downloading: 1U5T-14G421-BCM_1748460093000.TAR.GZ
  [22/03/2026 20:55:50] Validating: 1U5T-14G421-BCM_1748460093000.TAR.GZ 
  [22/03/2026 20:56:00] Downloaded: 1U5T-14G421-BCM_1748460093000.TAR.GZ 
  [22/03/2026 20:56:00] Checking Existing File: 4U5T-14G422-BAM_1748464396000.TAR.GZ 
  [22/03/2026 20:56:00] Downloading: 4U5T-14G422-BAM_1748464396000.TAR.GZ
  [22/03/2026 20:58:41] Validating: 4U5T-14G422-BAM_1748464396000.TAR.GZ 
  [22/03/2026 20:58:56] Downloaded: 4U5T-14G422-BAM_1748464396000.TAR.GZ 
  [22/03/2026 20:58:56] Preparing USB drive
  [22/03/2026 20:58:57] Checking Existing File: 1u5t-14g386-cb.tar.gz 
  [22/03/2026 20:58:57] Copying: 1u5t-14g386-cb.tar.gz 
  [22/03/2026 20:58:59] Validating: 1u5t-14g386-cb.tar.gz 
  [22/03/2026 20:59:00] Copied: 1u5t-14g386-cb.tar.gz 
  [22/03/2026 20:59:00] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [22/03/2026 20:59:00] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [22/03/2026 20:59:00] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [22/03/2026 20:59:00] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [22/03/2026 20:59:00] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
  [22/03/2026 20:59:00] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ 
  [22/03/2026 21:03:50] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
  [22/03/2026 21:05:09] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ 
  [22/03/2026 21:05:09] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
  [22/03/2026 21:05:09] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
  [22/03/2026 21:07:22] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
  [22/03/2026 21:07:57] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
  [22/03/2026 21:07:57] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
  [22/03/2026 21:07:57] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
  [22/03/2026 21:08:08] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
  [22/03/2026 21:08:11] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
  [22/03/2026 21:08:11] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [22/03/2026 21:08:11] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [22/03/2026 21:10:57] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [22/03/2026 21:11:42] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [22/03/2026 21:11:42] Checking Existing File: 1U5T-14G424-BP_1748959609000.TAR.GZ 
  [22/03/2026 21:11:42] Copying: 1U5T-14G424-BP_1748959609000.TAR.GZ 
  [22/03/2026 21:11:42] Validating: 1U5T-14G424-BP_1748959609000.TAR.GZ 
  [22/03/2026 21:11:42] Copied: 1U5T-14G424-BP_1748959609000.TAR.GZ 
  [22/03/2026 21:11:42] Checking Existing File: 1U5T-14G421-BAM_1748461682000.TAR.GZ 
  [22/03/2026 21:11:42] Copying: 1U5T-14G421-BAM_1748461682000.TAR.GZ 
  [22/03/2026 21:19:35] Validating: 1U5T-14G421-BAM_1748461682000.TAR.GZ 
  [22/03/2026 21:21:48] Copied: 1U5T-14G421-BAM_1748461682000.TAR.GZ 
  [22/03/2026 21:21:48] Checking Existing File: 1U5T-14G421-BBM_1748459859000.TAR.GZ 
  [22/03/2026 21:21:48] Copying: 1U5T-14G421-BBM_1748459859000.TAR.GZ 
  [22/03/2026 21:23:28] Validating: 1U5T-14G421-BBM_1748459859000.TAR.GZ 
  [22/03/2026 21:23:56] Copied: 1U5T-14G421-BBM_1748459859000.TAR.GZ 
  [22/03/2026 21:23:56] Checking Existing File: 1U5T-14G421-BCM_1748460093000.TAR.GZ 
  [22/03/2026 21:23:56] Copying: 1U5T-14G421-BCM_1748460093000.TAR.GZ 
  [22/03/2026 21:29:45] Validating: 1U5T-14G421-BCM_1748460093000.TAR.GZ 
  [22/03/2026 21:31:17] Copied: 1U5T-14G421-BCM_1748460093000.TAR.GZ 
  [22/03/2026 21:31:17] Checking Existing File: 4U5T-14G422-BAM_1748464396000.TAR.GZ 
  [22/03/2026 21:31:17] Copying: 4U5T-14G422-BAM_1748464396000.TAR.GZ 
  [22/03/2026 21:39:02] Validating: 4U5T-14G422-BAM_1748464396000.TAR.GZ 
  [22/03/2026 21:41:15] Copied: 4U5T-14G422-BAM_1748464396000.TAR.GZ 
  [22/03/2026 21:41:15] Generating reformat.lst
  [22/03/2026 21:41:16] Generating autoinstall.lst
  [22/03/2026 21:41:16] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 
  

You must use a Thumb drive not a card reader.

Secondly this update requires a reformat which would require maps to be reinstalled to work correctly since you have Nav. You will need a 64GB thumb drive.

lastly you need to be formatted correctly. I dont know how you did it but it should be exFAT not FAT32.

Thanks for the reply. Have I bricked the unit or would the screen come back on if done the way you have mentioned?

Does the unit exhibit some sign of life? (audio, bluetooth pairing, powered USB ports?)
Have you checked for MY20?.

The only life it has is the lights on the buttons. I usb doesn’t work and I carnt get any sound or connect my phone to it.

Based on that, it seems you used a reformat USB on a MY20 unit.

This can be confirmed by either:

  • using forscan and a valid adapter to read the APIM’s part number
  • unmounting the unit and taking a look at the sticker on it’s back (share the image with us).

Thanks for the info. Is this the right sticker.

That’s not the APIM. This is what you are looking for:

Do you have to take all the trim off around the unit, if so how do I do that am not very good with motors as you can tell by the mess I have done with trying to updating thr unit

Likely. That part number is the for the screen. Your APIM is located elsewhere. Start by looking behind the glove box which is where it is found sometimes in a Ford Transit depending on the model. The other part of that yellow connector should be connected to the APIM.

1 Like

If you do not want to mess with that, an alternative is for you to get an adapter and forscan, then read the part number without removing anything.