I have a 2013 F150 with the Sony amp system. I upgraded the sync 2 system to a sync 3 system that I bought off eBay, which you confirmed was counterfeit. Everything works perfectly except I don’t have any voice prompts in navigation. This is in the unit’s built-in maps and the Android Auto in Waze and Google Maps. I’ve done a master reset with no help and turned up the volume when the voice prompts are supposed to be playing.
The one weird thing I did hear the navigation voice once, when the phone was ringing and when a voice prompt was supposed to be playing at the same time.
VIN: 1FTFW1CF3DKE8XXXX
APIM Model: Unknown
APIM Type: Navigation
APIM Size: 32GB
APIM Free Space: 3.7G
Version 3.4.23188
SYNC Region: NA
Navigation Variant: Nav
Manufacturer Year: Unknown
Install Type: Replica
Old SYNC Version: 2.0
New SYNC Version: 3.4
Do you have a error message, if so what is it?
No error messages, just no navigation prompts
Update Method: CyanLabs Manual Method
“Everything works great except it doesn’t” One of those statements might be right.
If the unit is a counterfeit then it’s not going to play by the rules. You’ll have to speak to whomever programmed that unit because only he will know for sure.
Only option is a new install. This is a known problem by Ford in SSM 50375 if you have a corrupt install.
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I talked to them, and they were of no help. They told me to find someone local to help.
When you say new install, can I install over it, or do I have to format? Do I install everything or just maps? The maps I have installed now are NA 2 23, I see that in the map dropdown for 2023 and 2024 it says ESN Locked, do I have to worry about that? Can I update to the newer 2024 maps?
Sorry for so many questions. I haven’t used the updater yet.
As long as you know the APIM is not a 2020+ APIM than yes do a reformat.
Also stop calling Ford. Your doing something they don’t support so they are not going to help you. Don’t waste their time. It’s calls like this that make Ford change things so you cant do this kind of stuff. Hence why SYNC 4 is OTA only.
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Thank you for your help I’ll give it a try.
For the record I never contacted Ford, I only messaged the Chinese that I bought it from on eBay. They wanted me to contact Ford and I told them why would Ford help me with a counterfeit. They never responded back to me after that. That’s why I’m here hoping you guys can help me.
Your help is much appreciated!!!
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See if eBay or your debit /credit card protection can get you a refund at least.
It’s been over a year since I bought the Sync 3, so I’m stuck trying to get this working.
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I did a new install and a master reset afterward, but I still don’t have navigation prompts or a ringtone when I get a call. I did get an upgrade to my maps, so that was nice.
Could it be something with my APIM as-built?
Did your Sync 2 system have NAV?
By chance did you use AA with Sync2? If so, did the prompts work then?
I went back to the original thread to get some info…
Audio Control Module
Module Current Settings
727-01-01 12A0 D000 00B2
727-01-02 0031
727-02-01 5B8C
727-03-01 1446
727-04-01 0001 0255 53DE
PM me your VIN. I want to look at the Sync 2 asbuilt.
Sync 2 asbuilt:
Accessory Protocol Interface Module
APIM 7D0-01-01 A221 9001 E20F
APIM 7D0-01-02 0001 4200 021F
APIM 7D0-02-01 5553 0003 0085
APIM 7D0-02-02 0202 0000 00DF
APIM 7D0-02-03 0000 DC
APIM 7D0-03-01 1F4D 4601 008E
APIM 7D0-04-01 0103 0200 00E2
APIM 7D0-04-02 0001 DE
Based on the pic you posted above…
You say you have a Sony Premium audio system? Your Sync 3 APIM asbuilt indicates otherwise. The Sync 2 APIM asbuilt would be appropriate.
Sync 2:
7D0-01-01 A221 9001 E20F
Sync 3:
7D0-01-01 2A21 0402 224C
If you have the Sony DSP, you should have the Sync 2 settings for A221. Or AA21 if you have the rear camera displayed in Sync.
The rest of the line should be A221 0102 22xx. (xx = the checksum bits, let FORScan calculate and write those.)
Suggestions:
7D0-01-02 should read 0281 0204 0Axx
7D0-02-01 should read 5553 0003 00xx This line needs to be changed to this…
7D0-02-02 should read 0200 8000 00xx
7D0-02-03 0005 E1
7D0-03-01 0000 0101 00DD
7D0-04-01 should read 0100 1400 0Exx
7D0-04-02 0001 DE
The rest looks ok.
But the first line looks like it might be the issue, but, if the volume control is working now and the DSP is working I can’t see how with the 2A21 code.
