I have a 2013 F150 with the Sony amp system. I upgraded the sync 2 system to a sync 3 system that I bought off eBay, which you confirmed was counterfeit. Everything works perfectly except I don’t have any voice prompts in navigation. This is in the unit’s built-in maps and the Android Auto in Waze and Google Maps. I’ve done a master reset with no help and turned up the volume when the voice prompts are supposed to be playing.
The one weird thing I did hear the navigation voice once, when the phone was ringing and when a voice prompt was supposed to be playing at the same time.
VIN: 1FTFW1CF3DKE8XXXX
APIM Model: Unknown
APIM Type: Navigation
APIM Size: 32GB
APIM Free Space: 3.7G
Version 3.4.23188
SYNC Region: NA
Navigation Variant: Nav
Manufacturer Year: Unknown
Install Type: Replica
Old SYNC Version: 2.0
New SYNC Version: 3.4
Do you have a error message, if so what is it?
No error messages, just no navigation prompts
Update Method: CyanLabs Manual Method
“Everything works great except it doesn’t” One of those statements might be right.
If the unit is a counterfeit then it’s not going to play by the rules. You’ll have to speak to whomever programmed that unit because only he will know for sure.
Only option is a new install. This is a known problem by Ford in SSM 50375 if you have a corrupt install.
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I talked to them, and they were of no help. They told me to find someone local to help.
When you say new install, can I install over it, or do I have to format? Do I install everything or just maps? The maps I have installed now are NA 2 23, I see that in the map dropdown for 2023 and 2024 it says ESN Locked, do I have to worry about that? Can I update to the newer 2024 maps?
Sorry for so many questions. I haven’t used the updater yet.
As long as you know the APIM is not a 2020+ APIM than yes do a reformat.
Also stop calling Ford. Your doing something they don’t support so they are not going to help you. Don’t waste their time. It’s calls like this that make Ford change things so you cant do this kind of stuff. Hence why SYNC 4 is OTA only.
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Thank you for your help I’ll give it a try.
For the record I never contacted Ford, I only messaged the Chinese that I bought it from on eBay. They wanted me to contact Ford and I told them why would Ford help me with a counterfeit. They never responded back to me after that. That’s why I’m here hoping you guys can help me.
Your help is much appreciated!!!
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See if eBay or your debit /credit card protection can get you a refund at least.