No streets in maps

I bought last week ford explorer in EU. All works fine. But I got a new update through ford, so I went official site input my VIN…etc. What happend after update last Sync version and maps?.. Maps was an American… So now I cant use my GPS because only see red arrow. So I installed F12 Maps with your app, but still cant see my streets in navigator. I can search streets in EU but my cars said: cant find the route. If I go where am I? I got the right coordinates. So I found you (cyanlabs) and read a lot of but Im lost :(. Any tip for me?. (I did master reset too).


SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: MY20

Install Type: Unknown

Old SYNC Version: 23188

New SYNC Version: 23188

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.5

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.23188
Region: EU
Navigation: True
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Activado

DESTINATION DETAILS
Mode: Drive
Model: VendorC ProductCode USB Device
Size: 29.3GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - Autoinstall Mode - Sync 3.4.23188 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-AT_1660763323000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-AT_1660763323000.TAR.GZ
Item3 = GRACENOTES - 4U5T-14G423-AC_1615425645000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G423-AC_1615425645000.TAR.GZ
Item4 = ENH_DAB - 1U5T-14G658-AH_1644006443000.TAR.GZ
Open4 = SyncMyRide\1U5T-14G658-AH_1644006443000.TAR.GZ
Item5 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ
Open5 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ
Options = AutoInstall


FILES (5)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-AT_1660763323000.TAR.GZ (1.5GB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

LOG
[9/2/2024 10:54:35 AM] Selected Region: EU - Release: Sync 3.4.23188 - Map Version: Mantener Mapas Existentes 
[9/2/2024 10:54:35 AM] Install Mode: Auto-Detect (autoinstall) Forced: False 
[9/2/2024 10:54:35 AM] MY20 Protection: Activado 
[9/2/2024 10:54:35 AM] Formatting USB drive
[9/2/2024 10:54:35 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[9/2/2024 10:54:42 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[9/2/2024 10:54:42 AM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[9/2/2024 10:54:42 AM] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[9/2/2024 10:54:46 AM] Validated: 5U5T-14G391-AT_1660763323000.TAR.GZ (Skipping Download) 
[9/2/2024 10:54:46 AM] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[9/2/2024 10:54:48 AM] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
[9/2/2024 10:54:48 AM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[9/2/2024 10:54:48 AM] Validated: 1U5T-14G658-AH_1644006443000.TAR.GZ (Skipping Download) 
[9/2/2024 10:54:48 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[9/2/2024 10:54:50 AM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[9/2/2024 10:54:50 AM] Preparing USB drive
[9/2/2024 10:54:50 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[9/2/2024 10:54:50 AM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[9/2/2024 10:54:50 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[9/2/2024 10:54:50 AM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[9/2/2024 10:54:50 AM] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[9/2/2024 10:54:50 AM] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[9/2/2024 10:56:54 AM] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[9/2/2024 10:56:58 AM] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[9/2/2024 10:56:58 AM] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[9/2/2024 10:56:58 AM] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[9/2/2024 10:58:03 AM] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[9/2/2024 10:58:05 AM] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[9/2/2024 10:58:05 AM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[9/2/2024 10:58:05 AM] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[9/2/2024 10:58:06 AM] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[9/2/2024 10:58:06 AM] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[9/2/2024 10:58:06 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[9/2/2024 10:58:06 AM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[9/2/2024 10:59:24 AM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[9/2/2024 10:59:26 AM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[9/2/2024 10:59:26 AM] Generating Autoinstall.lst
[9/2/2024 10:59:26 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

Hello there, I would like give more info about my hardware:
Versión NU5T-14G381-AD
Modelo de APIM: MU5T-14G371-GAA
Tipo de APIM: Navigation
Tamaño de APIM: 64GB
Espacio libre en APIM: 10G

Partition Type = Free / Total
/fs/sd/MAP/ = 12M / 1.6G
/fs/sd/MAP/ = 12M / 1.5G
/fs/sd/MAP/ = 12M / 1.5G
/fs/sd/MAP/ = 10M / 1.5G
/fs/sd/MAP/ = 3.1M / 1003M
/fs/sd/MAP/ = 8.3M / 1.3G
/fs/sd/MAP/ = 14M / 1.8G
/fs/sd/MAP/ = 804K / 1.2G
/fs/sd/MAP/ = 15M / 2.9G
/fs/sd/MAP/ = 14M / 2.4G
/fs/sd/MAP/ = 7.6M / 1.5G
/fs/sd/MAP/ = 17M / 2.3G
/fs/sd/MAP/ = 21M / 3.8G
/fs/sd/MAP/ = 308K / 40M
/fs/sd/MAP/ = 4.5M / 3.3G
/fs/sd/MAP/ = 26M / 3.2G
/fs/Nuance/ = 28M / 4.8G
/fs/Nuance/ = 36M / 3.7G
/fs/Nuance/ = 8.4M / 1.9G
/fs/Nuance/grace = 21M / 1003M
/fs/rwdata/ = 943M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 84M / 1.4G
/fs/mp/resources = 332K / 72M
/fs/images/ = 10G / 55G

Installed Packages
1U5T-14G658-AH
1U5T-14G421-BAK
1U5T-14G421-BBK
1U5T-14G421-BCK
1U5T-14G421-BDK
1U5T-14G421-BEK
1U5T-14G421-BFK
1U5T-14G421-BGK
1U5T-14G421-BHK
1U5T-14G421-BJK
5U5T-14G391-AT
4U5T-14G421-CJG
4U5T-14G422-BBK
4U5T-14G422-BCK
1U5T-14G424-BM
4U5T-14G423-AC

4U5T-14G421-CAG
4U5T-14G421-CBG
4U5T-14G421-CCG
4U5T-14G421-CDG
4U5T-14G421-CEG
4U5T-14G421-CFG
4U5T-14G421-CGG
4U5T-14G421-CHG

I hope you can help me. Thank you in advance.
Best regards,

Get in touch with Ford of you bought the car from an official dealership… Or contact the dealership…

Since the car is imported, someone fit an EU NAV APIM with EU maps, but to Ford the VIN was still associated to NA…

So, you now have maps for EU and NA…

Can you fix it?, yes, but since your APIM is MY20 it’s not straightforward… So your first course of action would be to get in touch to whoever sold the car…

What’s your choice?.

First of all, thank you for your time and quick response.
I bought the Ford explorer in Ford, with 20000km. It’s almost new.

I will try with Ford then.

Regards

Sure, np.

If Ford is a no go, just update the thread and let us know. But basically you would need to jailbreak the unit, ensure the as built is preserved and then reformat the unit…

It sounds more complex than it really is, but is not as simple as using Syn3Updater…

I have booked this Thursday. I will update of course.

Thks!

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