Have you used FORScan to mod the vehicle? Do you have it?
Vehicle Make: Ford
Vehicle Model: Transit Custom
Vehicle Year: 2019
Vehicle Region: EU
It appears that you have modified a base vehicle that did not come equipped with Sync 3.
WF0YXXTTGYJM63684.xml (31.3 KB)
You might want to read this: Retrofit Sync 3 into a 2018 Transit Custom Base - Ford / SYNC 3 Support - CyanLabs Official Community