Problem with Update SYNC3

Ford SYNC 3 Support CyanLabs Update Support
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1

Good Day Everyone,

I keep encountering error 4U5T-14G422-BCM_1748464896000.TAR.GZ during the update. I have already tried using several different flash drives, but it hasn’t helped. To proceed with the software update, I generated a package containing only the map for Cyprus, as I don’t need the other maps. What can I do in this situation?

Thank You for Help

SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.3.19052

New SYNC Version: 3.4.21265

Do you have a error message, if so what is it?
4U5T-14G422-BCM_1748464896000.TAR.GZ

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

I don't have the logs; where can I get them?
2

They are all saved in syn3updater, you should read the doc → Logs Tab - CyanLabs

Your description es super vague… At which time does it fail?
Is the unit NAV?