About a month ago, I started getting the “Do you want to turn on the following features?” screen at every startup, plus SYNC not remembering any settings. The screen regularly freezes, and it will not master reset
I came to site looking for answers because I had used Cyanlabs to upgrade to 3.4.22251 last year. It worked great until last month.
I found the main tutorials and tried to follow the instructions as best I could - I am not a computer or software guru. I just can’t seem to make any progress to get this thing solved.
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I tried to use the Interrogator Utility tool to get a log. I tried AA, AB, AC, and AD files, but none of them would install. I did AD using SYN3 Updater with my car settings input. I did the others manually. None of them would produce an xml log file, so I just moved on.
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I then tried the RW Data Cleaner using SYN3 Updater and got an error when trying to install.
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Next, I tried to downgrade to 3.4.19200 using Updater after a key cycle and soft reset, but it also failed with “INSTL_ERR12”.
This thing is driving us crazy, and I feel like I am spinning in circles. What am I missing? I wound up on the Reformat Mode instructions page, but I see nothing about Reformat Mode on Updater.
*I do not know the exact version of SYNC 3.0 I had before I upgraded last year.
SYNC Region: NA
Navigation Variant: Nav
Manufacturer Year: Pre MY20
Install Type: OEM
Old SYNC Version: 3.0.25306
New SYNC Version: 3.4.22251
Do you have a error message, if so what is it?
No error messages when just operating the unit.
Error code: INSTL_ERR12 when trying to downgrade
Update Method: CyanLabs Syn3 Updater
Syn3 Updater Version: 2.12.5.0
Syn3 Updater Documentation Read: yes
Syn3 Updater Log File
[6/21/2024 11:48:56 AM] Selected Region: NA - Release: Sync 3.4.19200 - Map Version: 2.23 (2023) - NA
[6/21/2024 11:48:56 AM] Install Mode: Auto-Detect (downgrade) Forced: False
[6/21/2024 11:48:56 AM] MY20 Protection: Auto-Detect
[6/21/2024 11:48:56 AM] Formatting USB drive
[6/21/2024 11:48:56 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[6/21/2024 11:49:04 AM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[6/21/2024 11:49:08 AM] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download)
[6/21/2024 11:49:08 AM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz
[6/21/2024 11:49:08 AM] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download)
[6/21/2024 11:49:08 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[6/21/2024 11:49:08 AM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[6/21/2024 11:49:08 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[6/21/2024 11:49:08 AM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download)
[6/21/2024 11:49:08 AM] Checking Existing File: 5U5T-14G381-CD_1564401086000.TAR.GZ
[6/21/2024 11:49:08 AM] Downloading: 5U5T-14G381-CD_1564401086000.TAR.GZ
[6/21/2024 11:49:59 AM] Validating: 5U5T-14G381-CD_1564401086000.TAR.GZ
[6/21/2024 11:50:05 AM] Downloaded: 5U5T-14G381-CD_1564401086000.TAR.GZ
[6/21/2024 11:50:05 AM] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz
[6/21/2024 11:50:05 AM] Downloading: 4U5T-14G423-CA_123766.tar.gz
[6/21/2024 11:50:47 AM] Validating: 4U5T-14G423-CA_123766.tar.gz
[6/21/2024 11:50:50 AM] Downloaded: 4U5T-14G423-CA_123766.tar.gz
[6/21/2024 11:50:50 AM] Checking Existing File: 5U5T-14G391-CL_1580862907000.TAR.GZ
[6/21/2024 11:50:50 AM] Downloading: 5U5T-14G391-CL_1580862907000.TAR.GZ
[6/21/2024 11:51:13 AM] Validating: 5U5T-14G391-CL_1580862907000.TAR.GZ
[6/21/2024 11:51:15 AM] Downloaded: 5U5T-14G391-CL_1580862907000.TAR.GZ
[6/21/2024 11:51:15 AM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ
[6/21/2024 11:51:17 AM] Validated: 4U5T-14G422-CCN_1709611788000.TAR.GZ (Skipping Download)
[6/21/2024 11:51:17 AM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ
[6/21/2024 11:51:21 AM] Validated: 4U5T-14G422-CBN_1709611416000.TAR.GZ (Skipping Download)
[6/21/2024 11:51:21 AM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ
[6/21/2024 11:51:27 AM] Validated: 4U5T-14G422-CAN_1709610798000.TAR.GZ (Skipping Download)
[6/21/2024 11:51:27 AM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ
[6/21/2024 11:51:31 AM] Validated: 4U5T-14G421-CJG_1709610049000.TAR.GZ (Skipping Download)
[6/21/2024 11:51:31 AM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ
[6/21/2024 11:51:36 AM] Validated: 4U5T-14G421-CHG_1709609492000.TAR.GZ (Skipping Download)
[6/21/2024 11:51:36 AM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ
[6/21/2024 11:51:42 AM] Validated: 4U5T-14G421-CGG_1709608813000.TAR.GZ (Skipping Download)
[6/21/2024 11:51:42 AM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ
[6/21/2024 11:51:47 AM] Validated: 4U5T-14G421-CFG_1709608559000.TAR.GZ (Skipping Download)
[6/21/2024 11:51:47 AM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ
[6/21/2024 11:51:53 AM] Validated: 4U5T-14G421-CEG_1709607297000.TAR.GZ (Skipping Download)
[6/21/2024 11:51:53 AM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ
[6/21/2024 11:51:59 AM] Validated: 4U5T-14G421-CDG_1709589204000.TAR.GZ (Skipping Download)
[6/21/2024 11:51:59 AM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ
[6/21/2024 11:52:05 AM] Validated: 4U5T-14G421-CCG_1709587982000.TAR.GZ (Skipping Download)
[6/21/2024 11:52:05 AM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ
[6/21/2024 11:52:11 AM] Validated: 4U5T-14G421-CBG_1709587496000.TAR.GZ (Skipping Download)
[6/21/2024 11:52:11 AM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ
[6/21/2024 11:52:16 AM] Validated: 4U5T-14G421-CAG_1708029977000.TAR.GZ (Skipping Download)
[6/21/2024 11:52:16 AM] Preparing USB drive
[6/21/2024 11:52:16 AM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[6/21/2024 11:52:16 AM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ
[6/21/2024 11:52:59 AM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[6/21/2024 11:53:02 AM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ
[6/21/2024 11:53:02 AM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz
[6/21/2024 11:53:02 AM] Copying: GB5T-14G386-SC_85041.tar.gz
[6/21/2024 11:53:02 AM] Validating: GB5T-14G386-SC_85041.tar.gz
[6/21/2024 11:53:02 AM] Copied: GB5T-14G386-SC_85041.tar.gz
[6/21/2024 11:53:02 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[6/21/2024 11:53:02 AM] Copying: 1u5t-14g386-cb.tar.gz
[6/21/2024 11:53:03 AM] Validating: 1u5t-14g386-cb.tar.gz
[6/21/2024 11:53:03 AM] Copied: 1u5t-14g386-cb.tar.gz
[6/21/2024 11:53:03 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[6/21/2024 11:53:03 AM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ
[6/21/2024 11:53:03 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ
[6/21/2024 11:53:03 AM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ
[6/21/2024 11:53:03 AM] Checking Existing File: 5U5T-14G381-CD_1564401086000.TAR.GZ
[6/21/2024 11:53:03 AM] Copying: 5U5T-14G381-CD_1564401086000.TAR.GZ
[6/21/2024 11:54:19 AM] Validating: 5U5T-14G381-CD_1564401086000.TAR.GZ
[6/21/2024 11:54:26 AM] Copied: 5U5T-14G381-CD_1564401086000.TAR.GZ
[6/21/2024 11:54:26 AM] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz
[6/21/2024 11:54:26 AM] Copying: 4U5T-14G423-CA_123766.tar.gz
[6/21/2024 11:55:32 AM] Validating: 4U5T-14G423-CA_123766.tar.gz
[6/21/2024 11:55:38 AM] Copied: 4U5T-14G423-CA_123766.tar.gz
[6/21/2024 11:55:38 AM] Checking Existing File: 5U5T-14G391-CL_1580862907000.TAR.GZ
[6/21/2024 11:55:38 AM] Copying: 5U5T-14G391-CL_1580862907000.TAR.GZ
[6/21/2024 11:56:14 AM] Validating: 5U5T-14G391-CL_1580862907000.TAR.GZ
[6/21/2024 11:56:17 AM] Copied: 5U5T-14G391-CL_1580862907000.TAR.GZ
[6/21/2024 11:56:17 AM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ
[6/21/2024 11:56:17 AM] Copying: 4U5T-14G422-CCN_1709611788000.TAR.GZ
[6/21/2024 11:57:10 AM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ
[6/21/2024 11:57:14 AM] Copied: 4U5T-14G422-CCN_1709611788000.TAR.GZ
[6/21/2024 11:57:14 AM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ
[6/21/2024 11:57:14 AM] Copying: 4U5T-14G422-CBN_1709611416000.TAR.GZ
[6/21/2024 11:58:25 AM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ
[6/21/2024 11:58:32 AM] Copied: 4U5T-14G422-CBN_1709611416000.TAR.GZ
[6/21/2024 11:58:32 AM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ
[6/21/2024 11:58:32 AM] Copying: 4U5T-14G422-CAN_1709610798000.TAR.GZ
[6/21/2024 12:00:20 PM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ
[6/21/2024 12:00:30 PM] Copied: 4U5T-14G422-CAN_1709610798000.TAR.GZ
[6/21/2024 12:00:30 PM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ
[6/21/2024 12:00:30 PM] Copying: 4U5T-14G421-CJG_1709610049000.TAR.GZ
[6/21/2024 12:01:37 PM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ
[6/21/2024 12:01:43 PM] Copied: 4U5T-14G421-CJG_1709610049000.TAR.GZ
[6/21/2024 12:01:43 PM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ
[6/21/2024 12:01:43 PM] Copying: 4U5T-14G421-CHG_1709609492000.TAR.GZ
[6/21/2024 12:02:40 PM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ
[6/21/2024 12:02:56 PM] Copied: 4U5T-14G421-CHG_1709609492000.TAR.GZ
[6/21/2024 12:02:56 PM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ
[6/21/2024 12:02:56 PM] Copying: 4U5T-14G421-CGG_1709608813000.TAR.GZ
[6/21/2024 12:04:38 PM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ
[6/21/2024 12:04:58 PM] Copied: 4U5T-14G421-CGG_1709608813000.TAR.GZ
[6/21/2024 12:04:58 PM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ
[6/21/2024 12:04:58 PM] Copying: 4U5T-14G421-CFG_1709608559000.TAR.GZ
[6/21/2024 12:07:27 PM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ
[6/21/2024 12:07:46 PM] Copied: 4U5T-14G421-CFG_1709608559000.TAR.GZ
[6/21/2024 12:07:46 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ
[6/21/2024 12:07:46 PM] Copying: 4U5T-14G421-CEG_1709607297000.TAR.GZ
[6/21/2024 12:10:17 PM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ
[6/21/2024 12:10:36 PM] Copied: 4U5T-14G421-CEG_1709607297000.TAR.GZ
[6/21/2024 12:10:36 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ
[6/21/2024 12:10:36 PM] Copying: 4U5T-14G421-CDG_1709589204000.TAR.GZ
[6/21/2024 12:13:36 PM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ
[6/21/2024 12:13:58 PM] Copied: 4U5T-14G421-CDG_1709589204000.TAR.GZ
[6/21/2024 12:13:58 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ
[6/21/2024 12:13:58 PM] Copying: 4U5T-14G421-CCG_1709587982000.TAR.GZ
[6/21/2024 12:16:31 PM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ
[6/21/2024 12:16:51 PM] Copied: 4U5T-14G421-CCG_1709587982000.TAR.GZ
[6/21/2024 12:16:51 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ
[6/21/2024 12:16:51 PM] Copying: 4U5T-14G421-CBG_1709587496000.TAR.GZ
[6/21/2024 12:19:23 PM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ
[6/21/2024 12:19:42 PM] Copied: 4U5T-14G421-CBG_1709587496000.TAR.GZ
[6/21/2024 12:19:42 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ
[6/21/2024 12:19:42 PM] Copying: 4U5T-14G421-CAG_1708029977000.TAR.GZ
[6/21/2024 12:21:55 PM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ
[6/21/2024 12:22:12 PM] Copied: 4U5T-14G421-CAG_1708029977000.TAR.GZ
[6/21/2024 12:22:12 PM] Generating reformat.lst
[6/21/2024 12:22:12 PM] Generating autoinstall.lst
[6/21/2024 12:22:13 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!