Problems with Installing Any Maps

FastFrank14 · February 2, 2026, 11:32pm

My 2019 f150 had NAV. Had SYnc 3.3 build 19052. Tried to install Latest 3.4.23188 and latest map (format reqd). I selected the right old version and had NAV toggle on. Error in one of the map packages and red screen occurred. So I tried different builds and different maps, and different (and new) USB mem sticks. All tries failed when installing one of the maps. SO I tried latest build and latest map again, but turned off the toggles to all map packages … Success (got to the end of the install for the first time) and finally SYNC loads again. Maps dont work obviously and I don’t even have any reference to NAV on any screen. Might be a good time to say that coffee spilled on the USB ports and it works but not sure if this is an issue (blue lights no longer work though). I have ordered an upgraded usb and this is why I wanted 3.4 or above in the first place.
So I have 3.4.23188 running with no maps. I’m going to wait for my part in case its a part of the issue. My long winded question - where do I go from here (most safely)?? I’d like the latest maps but right now using google maps carplay so I’m OK. I have deleted files on my computer and redownloaded etc.

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.3.19052

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
All map errors similar to
Error in 4U5T-14G421-CGH_1739455773000.TAR.GZ three times (CBD_1615420261000.TAR.GZ trying anyther combo) Many similar failure numbers.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

THis was the last try, trying to add maps to 3.4.23188 when it was running. I again deleted map files after it red screen and failed and reinstalled to get SYNC going again instead of insert USB cycle.

CYANLABS - SYN3 UPDATER - V2.14.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.23188
Region: NA
Navigation: True
Install Mode: Auto-Detect (downgrade)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model:  USB  SanDisk 3.2Gen1 USB Device
Size: 28.7GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=4U5T-14G421-CAH_1739451493000.TAR.GZ
MAP=4U5T-14G421-CBH_1739452251000.TAR.GZ
MAP=4U5T-14G421-CCH_1739452486000.TAR.GZ
MAP=4U5T-14G421-CDH_1739454837000.TAR.GZ
MAP=4U5T-14G421-CEH_1739455023000.TAR.GZ
MAP=4U5T-14G421-CFH_1739455629000.TAR.GZ
MAP=4U5T-14G421-CJH_1739456204000.TAR.GZ
MAP=4U5T-14G421-CHH_1739455946000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAP_1739450358000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBP_1739456391000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCP_1739456546000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.14.2.0 Stable - downgrade  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open2 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item3 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction


FILES (19)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G421-CAH_1739451493000.TAR.GZ (1GB)
4U5T-14G421-CBH_1739452251000.TAR.GZ (1.1GB)
4U5T-14G421-CCH_1739452486000.TAR.GZ (1.2GB)
4U5T-14G421-CDH_1739454837000.TAR.GZ (1.4GB)
4U5T-14G421-CEH_1739455023000.TAR.GZ (1.2GB)
4U5T-14G421-CFH_1739455629000.TAR.GZ (1.1GB)
4U5T-14G421-CGH_1739455773000.TAR.GZ (1.2GB)
4U5T-14G421-CJH_1739456204000.TAR.GZ (752.3MB)
4U5T-14G421-CHH_1739455946000.TAR.GZ (1GB)
4U5T-14G422-CAP_1739450358000.TAR.GZ (1.2GB)
4U5T-14G422-CBP_1739456391000.TAR.GZ (807.2MB)
4U5T-14G422-CCP_1739456546000.TAR.GZ (545.7MB)

LOG
[2/01/26 8:04:42 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.24 (2024) - NA 
[2/01/26 8:04:42 PM] Install Mode: Auto-Detect (downgrade) Forced: False 
[2/01/26 8:04:42 PM] MY20 Protection: Auto-Detect 
[2/01/26 8:04:42 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[2/01/26 8:04:46 PM] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
[2/01/26 8:04:46 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[2/01/26 8:04:46 PM] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download) 
[2/01/26 8:04:46 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/01/26 8:04:46 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[2/01/26 8:04:46 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/01/26 8:04:46 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[2/01/26 8:04:46 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/01/26 8:04:50 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[2/01/26 8:04:50 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/01/26 8:04:56 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[2/01/26 8:04:56 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/01/26 8:05:06 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[2/01/26 8:05:06 PM] Checking Existing File: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
[2/01/26 8:05:19 PM] Validated: 4U5T-14G421-CAH_1739451493000.TAR.GZ (Skipping Download) 
[2/01/26 8:05:19 PM] Checking Existing File: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
[2/01/26 8:05:28 PM] Validated: 4U5T-14G421-CBH_1739452251000.TAR.GZ (Skipping Download) 
[2/01/26 8:05:28 PM] Checking Existing File: 4U5T-14G421-CCH_1739452486000.TAR.GZ 
[2/01/26 8:05:37 PM] Validated: 4U5T-14G421-CCH_1739452486000.TAR.GZ (Skipping Download) 
[2/01/26 8:05:37 PM] Checking Existing File: 4U5T-14G421-CDH_1739454837000.TAR.GZ 
[2/01/26 8:05:45 PM] Validated: 4U5T-14G421-CDH_1739454837000.TAR.GZ (Skipping Download) 
[2/01/26 8:05:45 PM] Checking Existing File: 4U5T-14G421-CEH_1739455023000.TAR.GZ 
[2/01/26 8:05:53 PM] Validated: 4U5T-14G421-CEH_1739455023000.TAR.GZ (Skipping Download) 
[2/01/26 8:05:53 PM] Checking Existing File: 4U5T-14G421-CFH_1739455629000.TAR.GZ 
[2/01/26 8:06:00 PM] Validated: 4U5T-14G421-CFH_1739455629000.TAR.GZ (Skipping Download) 
[2/01/26 8:06:00 PM] Checking Existing File: 4U5T-14G421-CJH_1739456204000.TAR.GZ 
[2/01/26 8:06:04 PM] Validated: 4U5T-14G421-CJH_1739456204000.TAR.GZ (Skipping Download) 
[2/01/26 8:06:04 PM] Checking Existing File: 4U5T-14G421-CHH_1739455946000.TAR.GZ 
[2/01/26 8:06:09 PM] Validated: 4U5T-14G421-CHH_1739455946000.TAR.GZ (Skipping Download) 
[2/01/26 8:06:09 PM] Checking Existing File: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
[2/01/26 8:06:15 PM] Validated: 4U5T-14G422-CAP_1739450358000.TAR.GZ (Skipping Download) 
[2/01/26 8:06:15 PM] Checking Existing File: 4U5T-14G422-CBP_1739456391000.TAR.GZ 
[2/01/26 8:06:19 PM] Validated: 4U5T-14G422-CBP_1739456391000.TAR.GZ (Skipping Download) 
[2/01/26 8:06:19 PM] Checking Existing File: 4U5T-14G422-CCP_1739456546000.TAR.GZ 
[2/01/26 8:06:22 PM] Validated: 4U5T-14G422-CCP_1739456546000.TAR.GZ (Skipping Download) 
[2/01/26 8:06:22 PM] Preparing USB drive
[2/01/26 8:06:22 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[2/01/26 8:06:26 PM] 4U5T-14G381-AN_1552583626000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:06:26 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[2/01/26 8:06:26 PM] GB5T-14G386-SC_85041.tar.gz exists and validated successfully, skipping copy 
[2/01/26 8:06:26 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/01/26 8:06:26 PM] 1u5t-14g386-cb.tar.gz exists and validated successfully, skipping copy 
[2/01/26 8:06:26 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/01/26 8:06:26 PM] PU5T-14G386-BB_1690840002000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:06:26 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/01/26 8:06:29 PM] 5U5T-14G391-CS_1660783942000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:06:29 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/01/26 8:06:34 PM] 4U5T-14G423-CC_1615429225000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:06:34 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/01/26 8:06:41 PM] NU5T-14G381-AD_1689364279000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:06:41 PM] Checking Existing File: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
[2/01/26 8:06:49 PM] 4U5T-14G421-CAH_1739451493000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:06:49 PM] Checking Existing File: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
[2/01/26 8:06:59 PM] 4U5T-14G421-CBH_1739452251000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:06:59 PM] Checking Existing File: 4U5T-14G421-CCH_1739452486000.TAR.GZ 
[2/01/26 8:07:09 PM] 4U5T-14G421-CCH_1739452486000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:07:09 PM] Checking Existing File: 4U5T-14G421-CDH_1739454837000.TAR.GZ 
[2/01/26 8:07:20 PM] 4U5T-14G421-CDH_1739454837000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:07:20 PM] Checking Existing File: 4U5T-14G421-CEH_1739455023000.TAR.GZ 
[2/01/26 8:07:30 PM] 4U5T-14G421-CEH_1739455023000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:07:30 PM] Checking Existing File: 4U5T-14G421-CFH_1739455629000.TAR.GZ 
[2/01/26 8:07:39 PM] 4U5T-14G421-CFH_1739455629000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:07:39 PM] Checking Existing File: 4U5T-14G421-CJH_1739456204000.TAR.GZ 
[2/01/26 8:07:45 PM] 4U5T-14G421-CJH_1739456204000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:07:45 PM] Checking Existing File: 4U5T-14G421-CHH_1739455946000.TAR.GZ 
[2/01/26 8:07:54 PM] 4U5T-14G421-CHH_1739455946000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:07:54 PM] Checking Existing File: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
[2/01/26 8:08:04 PM] 4U5T-14G422-CAP_1739450358000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:08:04 PM] Checking Existing File: 4U5T-14G422-CBP_1739456391000.TAR.GZ 
[2/01/26 8:08:11 PM] 4U5T-14G422-CBP_1739456391000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:08:11 PM] Checking Existing File: 4U5T-14G422-CCP_1739456546000.TAR.GZ 
[2/01/26 8:08:15 PM] 4U5T-14G422-CCP_1739456546000.TAR.GZ exists and validated successfully, skipping copy 
[2/01/26 8:08:15 PM] Generating reformat.lst
[2/01/26 8:08:15 PM] Generating autoinstall.lst
[2/01/26 8:08:15 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · February 2, 2026, 11:44pm

Do you only have 1 USB port?.
At which time did the red screen appeared?.
Are you the first owner of the car?.
Can you share the APIM model?. It’s a good opportunity for you to run the interrogator log against the unit, share the produced XML file with us (redact the VIN in the title and content of the file if you care about that).

FastFrank14 · February 3, 2026, 12:35am

It has 2 ports - factory - plus two in the back of the console. Large coffee can put them both front ones in lower compartment underwater if the bottom comes out of the cup! My kids were first owners. Red screen appears shortly after apps update about 20 minutes in. Now I have to tell you, I’m wondering if it ever had NAV as I’ve always run a wireless FOB in there to run google maps from my phone without plugging it in . I’ve only run it for six months after my kids moved out. Clearly it says NON-NAV, so unless that is wrong or can be changed, it looks like it never had NAV and I’ve always been using apple maps and google maps from my phone. Crazy - but thanks for your help with using the interrogator to show me I’m wrong!

VIN: XXXXXXX
APIM Model: KU5T-14G371-BDF
APIM Type: Non-Navigation
APIM Size: 16GB
APIM Free Space: 3.5G
Version 3.4.23188 (NU5T-14G381-AD)

2/02/26 7:09:18 PM +00:00

Partition Type = Free / Total
/fs/Nuance/ = 15M / 1.6G
/fs/Nuance/ = 10M / 1.1G
/fs/Nuance/ = 24M / 2.6G
/fs/Nuance/ = 3.2M / 465M
/fs/Nuance/grace = 5.8M / 775M
/fs/rwdata/ = 1.0G / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 84M / 1.4G
/fs/images/ = 3.5G / 10G

Installed Packages
5U5T-14G391-CS
4U5T-14G422-CAF
4U5T-14G422-CBF
4U5T-14G422-CCF
4U5T-14G423-CC

APIM AsBuilt
DE00: 022A0006000028040480
DE01: 43410103C402428080000005
DE02: 0000010300
DE03: 000014030E0000
DE04: 1A681A6838A4
DE05: 70
DE06: 42003300000000029A000056569200C8

SaNdMaN · February 3, 2026, 12:41am

Thank you for the log, that clarifies everything: that’s a NO-NAV unit, it cannot fit the maps files because it lacks the required storage for it (NA NAV APIMs are 32GB).

So you will need to keep using Car Play or Android Auto for navigation, or get a proper NA NAV APIM for “offline”/standalone maps that do not require mobile data…

FastFrank14 · February 3, 2026, 12:42am

Should I reinstall the non NAV version or did I do that by not loading the maps (all map toggles off)?

SaNdMaN · February 3, 2026, 12:46am

You can leave it as it’s, but personally I would redo everything with the NAV toggle off.

Why?, even though you omitted installing maps by unselecting them, you actually installed the VOICE_NAV packages (voices for navigation, not for Sync3).

You do not need that on the unit, it won’t use them ever, so I would do a final fresh install without NAV.

system · February 5, 2026, 2:15am

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