Radio logo missing

Ford SYNC 3 Support CyanLabs Update Support
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1

I upgraded my 2014 Kuga from Sync 1.1 to Sync 3.4.

After the update, I performed a factory reset. I see DAB logos but no FM logos, not a single one.

Could this be due to the ACM (Automatic Control Module) from the 1.1 system, or am I missing some programming?
Iam From Germany sorry for write mistakes.

SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: Retrofit

Old SYNC Version: 3.0 23219

New SYNC Version: 3.4 23188

Do you have a error message, if so what is it?
No

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

<?xml version="1.0" encoding="UTF-8"?>
<p:OTAModuleSnapShot xmlns:d2p1="urn:ford/Vehicle/Module/Information/v3.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0" version="2026-04-18" xsi:schemaLocation="urn:ford/Vehicle/Module/Information/v3.0 ModuleSnapshot.xsd">
<p:VIN>WF0AXXWPMAEY41361</p:VIN>
<p:ModuleName>ECU</p:ModuleName>
<p:RequestRole>
  <d2p1:Role>CONSUMER</d2p1:Role>
  <d2p1:RoleSource>OTA</d2p1:RoleSource>
  <d2p1:RoleDesc>SYNCGEN3</d2p1:RoleDesc>
  <d2p1:RoleID>OTA</d2p1:RoleID>
</p:RequestRole>
<p:BroadcastDTCType/>
<p:Node isFlashed="false" specificationCategory="GGDS">
  <d2p1:Address>7D0</d2p1:Address>
  <d2p1:ECUAcronym name="APIM">
    <d2p1:State>
      <d2p1:Gateway gatewayType="NONE">
        <d2p1:DID didFormat="ASCII" didType="Embedded Consumer Operating System Part Number" didValue="8033" responseLength="24">
          <d2p1:Response>NU5T-14G381-AD</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8060" responseLength="384">
          <d2p1:Response>315535542d3134473432312d42414d000000000000000000315535542d3134473432312d42424d000000000000000000315535542d3134473432312d42434d000000000000000000315535542d3134473432312d42444d000000000000000000315535542d3134473432312d42454d000000000000000000315535542d3134473432312d42464d000000000000000000315535542d3134473432312d42474d000000000000000000315535542d3134473432312d42484d000000000000000000315535542d3134473432312d424a4d000000000000000000355535542d3134473339312d415400000000000000000000345535542d3134473432322d42414d000000000000000000345535542d3134473432322d42424d000000000000000000345535542d3134473432322d42434d000000000000000000345535542d3134473432322d42444d000000000000000000345535542d3134473432332d414300000000000000000000315535542d3134473635382d414800000000000000000000</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8061" responseLength="384">
          <d2p1:Response>000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="HEX" didType="ECU Checksum 1" didValue="D704" responseLength="4">
          <d2p1:Response>b18c64df</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="HEX" didType="ECU Checksum 2" didValue="D705" responseLength="4">
          <d2p1:Response>5b262775</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE00" didValue="DE00">
          <d2p1:Response>0b68459b90023c170002</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE01" didValue="DE01">
          <d2p1:Response>474d01044002480000001605</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE02" didValue="DE02">
          <d2p1:Response>0400010000</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE03" didValue="DE03">
          <d2p1:Response>01001c01250007</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE04" didValue="DE04">
          <d2p1:Response>18061810295f</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE05" didValue="DE05">
          <d2p1:Response>80</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE06" didValue="DE06">
          <d2p1:Response>1704330000000000fa00000430750057</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="On-line Diagnostic Database Reference Number" didValue="F110" responseLength="24">
          <d2p1:Response>DS-HB5T-14G371-CA</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="ECU Core Assembly Number" didValue="F111" responseLength="24">
          <d2p1:Response>HL1T-14G380-CB</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="ECU Delivery Assembly Number" didValue="F113" responseLength="24">
          <d2p1:Response>JR3T-14G371-FED</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="ECU Calibration Data #1 Number" didValue="F124" responseLength="24">
          <d2p1:Response>HB5T-14G375-FA</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="Private Sub Node #1 Serial Number" didValue="F141" responseLength="16">
          <d2p1:Response>LX43009Q</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="State Encoded" didType="Software Download Specification Version" didValue="F162" responseLength="1">
          <d2p1:Response>Blank</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="State Encoded" didType="Diagnostic Specification Version" didValue="F163" responseLength="1">
          <d2p1:Response>03</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="Vehicle Manufacturer ECU Software Number" didValue="F188" responseLength="24">
          <d2p1:Response>HB5T-14G374-CA</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="ECU Serial Number" didValue="F18C" responseLength="16">
          <d2p1:Response></d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="HEX" didType="ECU MAC Address 1" didValue="F1D0" responseLength="6">
          <d2p1:Response>64:cf:d9:f7:ee:83</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="HEX" didType="ECU MAC Address 2" didValue="F1D1" responseLength="6">
          <d2p1:Response>64:cf:d9:f7:ee:84</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
      </d2p1:Gateway>
    </d2p1:State>
  </d2p1:ECUAcronym>
  <d2p1:ODLNetwork d2p1:NetworkDataRate="500" d2p1:NetworkName="HS-CAN" d2p1:NetworkProtocol="CAN" d2p1:DLCName="SAE J1962" d2p1:Pins="6,14"/>
  <d2p1:AdditionalAttributes logGeneratedDateTime="2026-04-18T11:03:05+00:00" RAM="1002328064" vmcuVersion="Vector_VMCU_05.02.08">
    <d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.2G" available="976K"/>
    <d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.0G" available="15M"/>
    <d2p1:PartitionHealth type="/fs/sd/MAP/" total="2.4G" available="14M"/>
    <d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.6G" available="7.8M"/>
    <d2p1:PartitionHealth type="/fs/sd/MAP/" total="2.4G" available="17M"/>
    <d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.7G" available="26M"/>
    <d2p1:PartitionHealth type="/fs/sd/MAP/" total="41M" available="312K"/>
    <d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.4G" available="4.9M"/>
    <d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.4G" available="27M"/>
    <d2p1:PartitionHealth type="/fs/Nuance/" total="5.0G" available="29M"/>
    <d2p1:PartitionHealth type="/fs/Nuance/" total="5.2G" available="30M"/>
    <d2p1:PartitionHealth type="/fs/Nuance/" total="4.6G" available="27M"/>
    <d2p1:PartitionHealth type="/fs/Nuance/" total="3.9G" available="38M"/>
    <d2p1:PartitionHealth type="/fs/Nuance/" total="1.9G" available="8.4M"/>
    <d2p1:PartitionHealth type="/fs/Nuance/grace" total="1003M" available="21M"/>
    <d2p1:PartitionHealth type="/fs/rwdata/" total="1.2G" available="931M"/>
    <d2p1:PartitionHealth type="/fs/rwdata/quip/" total="35M" available="35M"/>
    <d2p1:PartitionHealth type="/fs/rwdata/quip/" total="90M" available="90M"/>
    <d2p1:PartitionHealth type="/fs/mp/" total="1.4G" available="84M"/>
    <d2p1:PartitionHealth type="/fs/mp/resources" total="72M" available="332K"/>
    <d2p1:PartitionHealth type="/fs/images/" total="54G" available="8.9G"/>
    <d2p1:InstallationLog/>
    <d2p1:SyncData>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</d2p1:SyncData>
  </d2p1:AdditionalAttributes>
</p:Node>
</p:OTAModuleSnapShot>
2

Change out the old radio. Sync has the logos for the most part but the old radio is likely not passing the info to the new Sync unit, as it had no reason to do so before.