Red screen error while trying to upgrade

Hello I’m kind of going crazy, I think I messed up my unit, I tried to upgrade to 3.4 on 3 different versions and still getting the following error :pleading_face:image

Help please !!!

post the full image, specifically the time in the process it takes before you get this screen.

You haven’t messed up your unit and its 99.99% recoverable.

Hi, I’m havin’ the same problem and is there any solution for this ? thanks!

post the full image, specifically the time in the process it takes before you get this screen.

You haven’t messed up your unit and its 99.99% recoverable.

@Fer99
What vehicle, year, model, and do you have NAV?

Do you have NAV?..

I’m havin’ Ford Focus ST-Line 2019 Model. Well, yesterday evening, I downloaded the Sync packages files again and to my suprise, the update went through :wink:
Thanks guys for all the support and help! I appreciate that!!

20201123_210439|500x500

>

am getting the same issues with my attempted upgrade about ready to put a brick through it please help

Posting some useful information helps, can we get a photo? log file? anything?

have tried with the log file upload

PKG_ERR03 means that it failed to unzip/extract the package. Try re-downloading that package specifically and installing again. Alternatively this error also comes up when you try to install nav onto a non-nav system.

If you can provide the log in this chat that would help.

CYANLABS - SYN3 UPDATER - V2.3.1.0
Branch: Release
Operating System: Microsoft Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.19205
Region: EU
Navigation: True
Mode: reformat FORCED

USB DETAILS
Model: Generic Flash Disk USB Device 62.5GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
ENH_DAB=1U5T-14G658-AF_1598633324000.TAR.GZ
GRACENOTES=4U5T-14G423-AB_1598633764000.TAR.GZ
APPS=5U5T-14G381-EM_1611967752000.TAR.GZ
VOICE=5U5T-14G391-AM_1598633466000.TAR.GZ
MAP=1U5T-14G421-BAG_1591726015000.TAR.GZ
MAP=1U5T-14G421-BBG_1591726765000.TAR.GZ
MAP=1U5T-14G421-BCG_1591726913000.TAR.GZ
MAP=1U5T-14G421-BDG_1591727234000.TAR.GZ
MAP=1U5T-14G421-BFG_1591727753000.TAR.GZ
MAP=1U5T-14G421-BGG_1591728190000.TAR.GZ
MAP=1U5T-14G421-BJG_1591729086000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAE_1580861780000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBE_1580861854000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCE_1580861916000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDE_1580862152000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BJ_1591719092000.TAR.GZ
MAP=1U5T-14G421-BHG_1591728542000.TAR.GZ
MAP=1U5T-14G421-BEG_1591727457000.TAR.GZ

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.x - reformat Mode - Sync 3.4.20351 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

SYNCMYRIDE FILES (19)
1u5t-14g386-cb.tar.gz (8.5MB)
1U5T-14G658-AF_1598633324000.TAR.GZ (58.8MB)
4U5T-14G423-AB_1598633764000.TAR.GZ (684.9MB)
5U5T-14G381-EM_1611967752000.TAR.GZ (848.6MB)
5U5T-14G391-AM_1598633466000.TAR.GZ (1.5GB)
1U5T-14G421-BAG_1591726015000.TAR.GZ (2.2GB)
1U5T-14G421-BBG_1591726765000.TAR.GZ (451.8MB)
1U5T-14G421-BCG_1591726913000.TAR.GZ (1.6GB)
1U5T-14G421-BDG_1591727234000.TAR.GZ (1GB)
1U5T-14G421-BFG_1591727753000.TAR.GZ (2.3GB)
1U5T-14G421-BGG_1591728190000.TAR.GZ (1.8GB)
1U5T-14G421-BJG_1591729086000.TAR.GZ (22MB)
4U5T-14G422-BAE_1580861780000.TAR.GZ (2.2GB)
4U5T-14G422-BBE_1580861854000.TAR.GZ (2GB)
4U5T-14G422-BCE_1580861916000.TAR.GZ (1.5GB)
4U5T-14G422-BDE_1580862152000.TAR.GZ (1.9GB)
1U5T-14G424-BJ_1591719092000.TAR.GZ (1.7KB)
1U5T-14G421-BHG_1591728542000.TAR.GZ (2.4GB)
1U5T-14G421-BEG_1591727457000.TAR.GZ (1.6GB)

LOG
[25/02/2021 14:11:46] Selected Region: EU - Release: Sync 3.4.20351 - Map Version: F9 (2019) - EU (09-2020)
[25/02/2021 14:11:46] Install Mode: reformat
[25/02/2021 14:11:46] Validating: 1u5t-14g386-cb.tar.gz
[25/02/2021 14:11:46] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[25/02/2021 14:11:46] Validating: 1U5T-14G658-AF_1598633324000.TAR.GZ
[25/02/2021 14:11:47] Validated: 1U5T-14G658-AF_1598633324000.TAR.GZ (Skipping Download)
[25/02/2021 14:11:47] Validating: 4U5T-14G423-AB_1598633764000.TAR.GZ
[25/02/2021 14:12:00] Validated: 4U5T-14G423-AB_1598633764000.TAR.GZ (Skipping Download)
[25/02/2021 14:12:00] Validating: 5U5T-14G381-EM_1611967752000.TAR.GZ
[25/02/2021 14:12:16] Validated: 5U5T-14G381-EM_1611967752000.TAR.GZ (Skipping Download)
[25/02/2021 14:12:16] Validating: 5U5T-14G391-AM_1598633466000.TAR.GZ
[25/02/2021 14:12:43] Validated: 5U5T-14G391-AM_1598633466000.TAR.GZ (Skipping Download)
[25/02/2021 14:12:43] Validating: 1U5T-14G421-BAG_1591726015000.TAR.GZ
[25/02/2021 14:13:21] Validated: 1U5T-14G421-BAG_1591726015000.TAR.GZ (Skipping Download)
[25/02/2021 14:13:21] Validating: 1U5T-14G421-BBG_1591726765000.TAR.GZ
[25/02/2021 14:13:29] Validated: 1U5T-14G421-BBG_1591726765000.TAR.GZ (Skipping Download)
[25/02/2021 14:13:29] Validating: 1U5T-14G421-BCG_1591726913000.TAR.GZ
[25/02/2021 14:13:58] Validated: 1U5T-14G421-BCG_1591726913000.TAR.GZ (Skipping Download)
[25/02/2021 14:13:58] Validating: 1U5T-14G421-BDG_1591727234000.TAR.GZ
[25/02/2021 14:14:15] Validated: 1U5T-14G421-BDG_1591727234000.TAR.GZ (Skipping Download)
[25/02/2021 14:14:15] Validating: 1U5T-14G421-BFG_1591727753000.TAR.GZ
[25/02/2021 14:14:56] Validated: 1U5T-14G421-BFG_1591727753000.TAR.GZ (Skipping Download)
[25/02/2021 14:14:56] Validating: 1U5T-14G421-BGG_1591728190000.TAR.GZ
[25/02/2021 14:15:28] Validated: 1U5T-14G421-BGG_1591728190000.TAR.GZ (Skipping Download)
[25/02/2021 14:15:28] Validating: 1U5T-14G421-BJG_1591729086000.TAR.GZ
[25/02/2021 14:15:29] Validated: 1U5T-14G421-BJG_1591729086000.TAR.GZ (Skipping Download)
[25/02/2021 14:15:29] Validating: 4U5T-14G422-BAE_1580861780000.TAR.GZ
[25/02/2021 14:16:15] Validated: 4U5T-14G422-BAE_1580861780000.TAR.GZ (Skipping Download)
[25/02/2021 14:16:15] Validating: 4U5T-14G422-BBE_1580861854000.TAR.GZ
[25/02/2021 14:17:04] Validated: 4U5T-14G422-BBE_1580861854000.TAR.GZ (Skipping Download)
[25/02/2021 14:17:04] Validating: 4U5T-14G422-BCE_1580861916000.TAR.GZ
[25/02/2021 14:18:11] Validated: 4U5T-14G422-BCE_1580861916000.TAR.GZ (Skipping Download)
[25/02/2021 14:18:11] Validating: 4U5T-14G422-BDE_1580862152000.TAR.GZ
[25/02/2021 14:19:08] Validated: 4U5T-14G422-BDE_1580862152000.TAR.GZ (Skipping Download)
[25/02/2021 14:19:08] Validating: 1U5T-14G424-BJ_1591719092000.TAR.GZ
[25/02/2021 14:19:08] Validated: 1U5T-14G424-BJ_1591719092000.TAR.GZ (Skipping Download)
[25/02/2021 14:19:08] Validating: 1U5T-14G421-BHG_1591728542000.TAR.GZ
[25/02/2021 14:21:07] Validated: 1U5T-14G421-BHG_1591728542000.TAR.GZ (Skipping Download)
[25/02/2021 14:21:07] Validating: 1U5T-14G421-BEG_1591727457000.TAR.GZ
[25/02/2021 14:21:57] Validated: 1U5T-14G421-BEG_1591727457000.TAR.GZ (Skipping Download)
[25/02/2021 14:21:57] Preparing USB drive
[25/02/2021 14:21:57] Formatting USB drive
[25/02/2021 14:21:57] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[25/02/2021 14:22:16] Generating reformat.lst
[25/02/2021 14:22:16] Generating autoinstall.lst
[25/02/2021 14:22:17] Validating: 1u5t-14g386-cb.tar.gz
[25/02/2021 14:22:17] Copying: 1u5t-14g386-cb.tar.gz
[25/02/2021 14:22:19] Validating: 1u5t-14g386-cb.tar.gz
[25/02/2021 14:22:19] Copied: 1u5t-14g386-cb.tar.gz
[25/02/2021 14:22:19] Validating: 1U5T-14G658-AF_1598633324000.TAR.GZ
[25/02/2021 14:22:19] Copying: 1U5T-14G658-AF_1598633324000.TAR.GZ
[25/02/2021 14:22:29] Validating: 1U5T-14G658-AF_1598633324000.TAR.GZ
[25/02/2021 14:22:30] Copied: 1U5T-14G658-AF_1598633324000.TAR.GZ
[25/02/2021 14:22:30] Validating: 4U5T-14G423-AB_1598633764000.TAR.GZ
[25/02/2021 14:22:30] Copying: 4U5T-14G423-AB_1598633764000.TAR.GZ
[25/02/2021 14:24:34] Validating: 4U5T-14G423-AB_1598633764000.TAR.GZ
[25/02/2021 14:24:37] Copied: 4U5T-14G423-AB_1598633764000.TAR.GZ
[25/02/2021 14:24:37] Validating: 5U5T-14G381-EM_1611967752000.TAR.GZ
[25/02/2021 14:24:37] Copying: 5U5T-14G381-EM_1611967752000.TAR.GZ
[25/02/2021 14:27:11] Validating: 5U5T-14G381-EM_1611967752000.TAR.GZ
[25/02/2021 14:27:15] Copied: 5U5T-14G381-EM_1611967752000.TAR.GZ
[25/02/2021 14:27:15] Validating: 5U5T-14G391-AM_1598633466000.TAR.GZ
[25/02/2021 14:27:15] Copying: 5U5T-14G391-AM_1598633466000.TAR.GZ
[25/02/2021 14:32:02] Validating: 5U5T-14G391-AM_1598633466000.TAR.GZ
[25/02/2021 14:32:09] Copied: 5U5T-14G391-AM_1598633466000.TAR.GZ
[25/02/2021 14:32:09] Validating: 1U5T-14G421-BAG_1591726015000.TAR.GZ
[25/02/2021 14:32:09] Copying: 1U5T-14G421-BAG_1591726015000.TAR.GZ
[25/02/2021 14:38:57] Validating: 1U5T-14G421-BAG_1591726015000.TAR.GZ
[25/02/2021 14:39:07] Copied: 1U5T-14G421-BAG_1591726015000.TAR.GZ
[25/02/2021 14:39:07] Validating: 1U5T-14G421-BBG_1591726765000.TAR.GZ
[25/02/2021 14:39:07] Copying: 1U5T-14G421-BBG_1591726765000.TAR.GZ
[25/02/2021 14:40:29] Validating: 1U5T-14G421-BBG_1591726765000.TAR.GZ
[25/02/2021 14:40:32] Copied: 1U5T-14G421-BBG_1591726765000.TAR.GZ
[25/02/2021 14:40:32] Validating: 1U5T-14G421-BCG_1591726913000.TAR.GZ
[25/02/2021 14:40:32] Copying: 1U5T-14G421-BCG_1591726913000.TAR.GZ
[25/02/2021 14:45:23] Validating: 1U5T-14G421-BCG_1591726913000.TAR.GZ
[25/02/2021 14:45:31] Copied: 1U5T-14G421-BCG_1591726913000.TAR.GZ
[25/02/2021 14:45:31] Validating: 1U5T-14G421-BDG_1591727234000.TAR.GZ
[25/02/2021 14:45:31] Copying: 1U5T-14G421-BDG_1591727234000.TAR.GZ
[25/02/2021 14:46:55] Validating: 1U5T-14G421-BDG_1591727234000.TAR.GZ
[25/02/2021 14:47:00] Copied: 1U5T-14G421-BDG_1591727234000.TAR.GZ
[25/02/2021 14:47:00] Validating: 1U5T-14G421-BFG_1591727753000.TAR.GZ
[25/02/2021 14:47:00] Copying: 1U5T-14G421-BFG_1591727753000.TAR.GZ
[25/02/2021 14:50:10] Validating: 1U5T-14G421-BFG_1591727753000.TAR.GZ
[25/02/2021 14:50:21] Copied: 1U5T-14G421-BFG_1591727753000.TAR.GZ
[25/02/2021 14:50:21] Validating: 1U5T-14G421-BGG_1591728190000.TAR.GZ
[25/02/2021 14:50:21] Copying: 1U5T-14G421-BGG_1591728190000.TAR.GZ
[25/02/2021 14:52:52] Validating: 1U5T-14G421-BGG_1591728190000.TAR.GZ
[25/02/2021 14:53:00] Copied: 1U5T-14G421-BGG_1591728190000.TAR.GZ
[25/02/2021 14:53:00] Validating: 1U5T-14G421-BJG_1591729086000.TAR.GZ
[25/02/2021 14:53:00] Copying: 1U5T-14G421-BJG_1591729086000.TAR.GZ
[25/02/2021 14:53:02] Validating: 1U5T-14G421-BJG_1591729086000.TAR.GZ
[25/02/2021 14:53:02] Copied: 1U5T-14G421-BJG_1591729086000.TAR.GZ
[25/02/2021 14:53:02] Validating: 4U5T-14G422-BAE_1580861780000.TAR.GZ
[25/02/2021 14:53:02] Copying: 4U5T-14G422-BAE_1580861780000.TAR.GZ
[25/02/2021 14:55:59] Validating: 4U5T-14G422-BAE_1580861780000.TAR.GZ
[25/02/2021 14:56:09] Copied: 4U5T-14G422-BAE_1580861780000.TAR.GZ
[25/02/2021 14:56:09] Validating: 4U5T-14G422-BBE_1580861854000.TAR.GZ
[25/02/2021 14:56:09] Copying: 4U5T-14G422-BBE_1580861854000.TAR.GZ
[25/02/2021 14:58:56] Validating: 4U5T-14G422-BBE_1580861854000.TAR.GZ
[25/02/2021 14:59:06] Copied: 4U5T-14G422-BBE_1580861854000.TAR.GZ
[25/02/2021 14:59:06] Validating: 4U5T-14G422-BCE_1580861916000.TAR.GZ
[25/02/2021 14:59:06] Copying: 4U5T-14G422-BCE_1580861916000.TAR.GZ
[25/02/2021 15:01:11] Validating: 4U5T-14G422-BCE_1580861916000.TAR.GZ
[25/02/2021 15:01:18] Copied: 4U5T-14G422-BCE_1580861916000.TAR.GZ
[25/02/2021 15:01:18] Validating: 4U5T-14G422-BDE_1580862152000.TAR.GZ
[25/02/2021 15:01:18] Copying: 4U5T-14G422-BDE_1580862152000.TAR.GZ
[25/02/2021 15:03:51] Validating: 4U5T-14G422-BDE_1580862152000.TAR.GZ
[25/02/2021 15:04:00] Copied: 4U5T-14G422-BDE_1580862152000.TAR.GZ
[25/02/2021 15:04:00] Validating: 1U5T-14G424-BJ_1591719092000.TAR.GZ
[25/02/2021 15:04:00] Copying: 1U5T-14G424-BJ_1591719092000.TAR.GZ
[25/02/2021 15:04:00] Validating: 1U5T-14G424-BJ_1591719092000.TAR.GZ
[25/02/2021 15:04:00] Copied: 1U5T-14G424-BJ_1591719092000.TAR.GZ
[25/02/2021 15:04:00] Validating: 1U5T-14G421-BHG_1591728542000.TAR.GZ
[25/02/2021 15:04:00] Copying: 1U5T-14G421-BHG_1591728542000.TAR.GZ
[25/02/2021 15:07:21] Validating: 1U5T-14G421-BHG_1591728542000.TAR.GZ
[25/02/2021 15:07:32] Copied: 1U5T-14G421-BHG_1591728542000.TAR.GZ
[25/02/2021 15:07:32] Validating: 1U5T-14G421-BEG_1591727457000.TAR.GZ
[25/02/2021 15:07:32] Copying: 1U5T-14G421-BEG_1591727457000.TAR.GZ
[25/02/2021 15:09:42] Validating: 1U5T-14G421-BEG_1591727457000.TAR.GZ
[25/02/2021 15:09:49] Copied: 1U5T-14G421-BEG_1591727457000.TAR.GZ
[25/02/2021 15:09:49] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

have tried reloading the software onto the usb but still getting the red screen at 12.47

hi all. i’m getting the same error 3 starting around 7 minutes. i’ve tried downloading 4 times now on 2 different computers. 2018 f150 going from 3.0.19205 to the latest release.

How can I return to the standard settings

Once you are in factory reformat mode you must complete the upgrade to 3.4. You cannot go back to your original 3.0 software. This was clearly stated in the guide and documentation.

I would suggest trying a different USB/computer and trying once again.

Will try newer laptop see if that helps

2 Likes

i bought a new usb and it worked first try.

2 Likes

Am using a new usb 64mb and different new up to date laptop plugged into Ethernet cable have tried several times to download to usb but keep getting same faults