screen is blank after update

andygr292 · 20 June 2026 15:36

I was trying to update from 2.3.17109 to 3.3.19052, after it rebooted - just a blank black screen. Radio and parking sensors are still working. APIM is visable in FORScan. USB LED continually flashes. Any help would be gratefully recieved please

SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 2.3.17109

New SYNC Version: 3.3.19052

Do you have a error message, if so what is it?
no error message, just a blank backlit screen

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.14.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 2.3.17109
Region: EU
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Extreme USB Device
Size: 58.4GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
APPS=4U5T-14G381-AN_1552583626000.TAR.GZ
VOICE=4U5T-14G391-AJ_1552513063000.TAR.GZ
GRACENOTES=4U5T-14G423-AA_123694.tar.gz
ENH_DAB=1U5T-14G658-AD_1544799507000.TAR.GZ
MAP=1U5T-14G421-BAG_1591726015000.TAR.GZ
MAP=1U5T-14G421-BBG_1591726765000.TAR.GZ
MAP=1U5T-14G421-BCG_1591726913000.TAR.GZ
MAP=1U5T-14G421-BDG_1591727234000.TAR.GZ
MAP=1U5T-14G421-BFG_1591727753000.TAR.GZ
MAP=1U5T-14G421-BGG_1591728190000.TAR.GZ
MAP=1U5T-14G421-BJG_1591729086000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAE_1580861780000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBE_1580861854000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCE_1580861916000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDE_1580862152000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BJ_1591719092000.TAR.GZ
MAP=1U5T-14G421-BHG_1591728542000.TAR.GZ
MAP=1U5T-14G421-BEG_1591727457000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.14.2.0 Stable - reformat  Mode - Sync 3.3.19052 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (20)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
4U5T-14G391-AJ_1552513063000.TAR.GZ (1.5GB)
4U5T-14G423-AA_123694.tar.gz (709.2MB)
1U5T-14G658-AD_1544799507000.TAR.GZ (61.8MB)
1U5T-14G421-BAG_1591726015000.TAR.GZ (2.2GB)
1U5T-14G421-BBG_1591726765000.TAR.GZ (451.8MB)
1U5T-14G421-BCG_1591726913000.TAR.GZ (1.6GB)
1U5T-14G421-BDG_1591727234000.TAR.GZ (1GB)
1U5T-14G421-BFG_1591727753000.TAR.GZ (2.3GB)
1U5T-14G421-BGG_1591728190000.TAR.GZ (1.8GB)
1U5T-14G421-BJG_1591729086000.TAR.GZ (22MB)
4U5T-14G422-BAE_1580861780000.TAR.GZ (2.2GB)
4U5T-14G422-BBE_1580861854000.TAR.GZ (2GB)
4U5T-14G422-BCE_1580861916000.TAR.GZ (1.5GB)
4U5T-14G422-BDE_1580862152000.TAR.GZ (1.9GB)
1U5T-14G424-BJ_1591719092000.TAR.GZ (1.7KB)
1U5T-14G421-BHG_1591728542000.TAR.GZ (2.4GB)
1U5T-14G421-BEG_1591727457000.TAR.GZ (1.6GB)

LOG
[20/06/2026 11:12:00] Selected Region: EU - Release: Sync 3.3.19052 - Map Version: F09 (2019) - EU (09 2020) 
[20/06/2026 11:12:00] Install Mode: Auto-Detect (reformat) Forced: False 
[20/06/2026 11:12:00] MY20 Protection: Disabled / Not MY20 
[20/06/2026 11:12:00] Formatting USB drive
[20/06/2026 11:12:00] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[20/06/2026 11:12:08] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[20/06/2026 11:12:08] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[20/06/2026 11:12:08] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[20/06/2026 11:12:08] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[20/06/2026 11:12:08] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[20/06/2026 11:12:10] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
[20/06/2026 11:12:10] Checking Existing File: 4U5T-14G391-AJ_1552513063000.TAR.GZ 
[20/06/2026 11:12:16] Validated: 4U5T-14G391-AJ_1552513063000.TAR.GZ (Skipping Download) 
[20/06/2026 11:12:16] Checking Existing File: 4U5T-14G423-AA_123694.tar.gz 
[20/06/2026 11:12:19] Validated: 4U5T-14G423-AA_123694.tar.gz (Skipping Download) 
[20/06/2026 11:12:19] Checking Existing File: 1U5T-14G658-AD_1544799507000.TAR.GZ 
[20/06/2026 11:12:19] Validated: 1U5T-14G658-AD_1544799507000.TAR.GZ (Skipping Download) 
[20/06/2026 11:12:19] Checking Existing File: 1U5T-14G421-BAG_1591726015000.TAR.GZ 
[20/06/2026 11:12:19] Downloading: 1U5T-14G421-BAG_1591726015000.TAR.GZ
[20/06/2026 11:20:01] Validating: 1U5T-14G421-BAG_1591726015000.TAR.GZ 
[20/06/2026 11:20:09] Downloaded: 1U5T-14G421-BAG_1591726015000.TAR.GZ 
[20/06/2026 11:20:09] Checking Existing File: 1U5T-14G421-BBG_1591726765000.TAR.GZ 
[20/06/2026 11:20:09] Downloading: 1U5T-14G421-BBG_1591726765000.TAR.GZ
[20/06/2026 11:21:41] Validating: 1U5T-14G421-BBG_1591726765000.TAR.GZ 
[20/06/2026 11:21:43] Downloaded: 1U5T-14G421-BBG_1591726765000.TAR.GZ 
[20/06/2026 11:21:43] Checking Existing File: 1U5T-14G421-BCG_1591726913000.TAR.GZ 
[20/06/2026 11:21:43] Downloading: 1U5T-14G421-BCG_1591726913000.TAR.GZ
[20/06/2026 11:27:40] Validating: 1U5T-14G421-BCG_1591726913000.TAR.GZ 
[20/06/2026 11:27:46] Downloaded: 1U5T-14G421-BCG_1591726913000.TAR.GZ 
[20/06/2026 11:27:46] Checking Existing File: 1U5T-14G421-BDG_1591727234000.TAR.GZ 
[20/06/2026 11:27:46] Downloading: 1U5T-14G421-BDG_1591727234000.TAR.GZ
[20/06/2026 11:31:35] Validating: 1U5T-14G421-BDG_1591727234000.TAR.GZ 
[20/06/2026 11:31:39] Downloaded: 1U5T-14G421-BDG_1591727234000.TAR.GZ 
[20/06/2026 11:31:39] Checking Existing File: 1U5T-14G421-BFG_1591727753000.TAR.GZ 
[20/06/2026 11:31:39] Downloading: 1U5T-14G421-BFG_1591727753000.TAR.GZ
[20/06/2026 11:40:10] Validating: 1U5T-14G421-BFG_1591727753000.TAR.GZ 
[20/06/2026 11:40:18] Downloaded: 1U5T-14G421-BFG_1591727753000.TAR.GZ 
[20/06/2026 11:40:18] Checking Existing File: 1U5T-14G421-BGG_1591728190000.TAR.GZ 
[20/06/2026 11:40:18] Downloading: 1U5T-14G421-BGG_1591728190000.TAR.GZ
[20/06/2026 11:47:21] Validating: 1U5T-14G421-BGG_1591728190000.TAR.GZ 
[20/06/2026 11:47:27] Downloaded: 1U5T-14G421-BGG_1591728190000.TAR.GZ 
[20/06/2026 11:47:27] Checking Existing File: 1U5T-14G421-BJG_1591729086000.TAR.GZ 
[20/06/2026 11:47:27] Downloading: 1U5T-14G421-BJG_1591729086000.TAR.GZ
[20/06/2026 11:47:33] Validating: 1U5T-14G421-BJG_1591729086000.TAR.GZ 
[20/06/2026 11:47:33] Downloaded: 1U5T-14G421-BJG_1591729086000.TAR.GZ 
[20/06/2026 11:47:33] Checking Existing File: 4U5T-14G422-BAE_1580861780000.TAR.GZ 
[20/06/2026 11:47:33] Downloading: 4U5T-14G422-BAE_1580861780000.TAR.GZ
[20/06/2026 11:55:37] Validating: 4U5T-14G422-BAE_1580861780000.TAR.GZ 
[20/06/2026 11:55:45] Downloaded: 4U5T-14G422-BAE_1580861780000.TAR.GZ 
[20/06/2026 11:55:45] Checking Existing File: 4U5T-14G422-BBE_1580861854000.TAR.GZ 
[20/06/2026 11:55:45] Downloading: 4U5T-14G422-BBE_1580861854000.TAR.GZ
[20/06/2026 12:03:36] Validating: 4U5T-14G422-BBE_1580861854000.TAR.GZ 
[20/06/2026 12:03:43] Downloaded: 4U5T-14G422-BBE_1580861854000.TAR.GZ 
[20/06/2026 12:03:43] Checking Existing File: 4U5T-14G422-BCE_1580861916000.TAR.GZ 
[20/06/2026 12:03:43] Downloading: 4U5T-14G422-BCE_1580861916000.TAR.GZ
[20/06/2026 12:09:44] Validating: 4U5T-14G422-BCE_1580861916000.TAR.GZ 
[20/06/2026 12:09:49] Downloaded: 4U5T-14G422-BCE_1580861916000.TAR.GZ 
[20/06/2026 12:09:50] Checking Existing File: 4U5T-14G422-BDE_1580862152000.TAR.GZ 
[20/06/2026 12:09:50] Downloading: 4U5T-14G422-BDE_1580862152000.TAR.GZ
[20/06/2026 12:16:56] Validating: 4U5T-14G422-BDE_1580862152000.TAR.GZ 
[20/06/2026 12:17:03] Downloaded: 4U5T-14G422-BDE_1580862152000.TAR.GZ 
[20/06/2026 12:17:03] Checking Existing File: 1U5T-14G424-BJ_1591719092000.TAR.GZ 
[20/06/2026 12:17:03] Downloading: 1U5T-14G424-BJ_1591719092000.TAR.GZ
[20/06/2026 12:17:03] Validating: 1U5T-14G424-BJ_1591719092000.TAR.GZ 
[20/06/2026 12:17:03] Downloaded: 1U5T-14G424-BJ_1591719092000.TAR.GZ 
[20/06/2026 12:17:03] Checking Existing File: 1U5T-14G421-BHG_1591728542000.TAR.GZ 
[20/06/2026 12:17:03] Downloading: 1U5T-14G421-BHG_1591728542000.TAR.GZ
[20/06/2026 12:25:27] Validating: 1U5T-14G421-BHG_1591728542000.TAR.GZ 
[20/06/2026 12:25:36] Downloaded: 1U5T-14G421-BHG_1591728542000.TAR.GZ 
[20/06/2026 12:25:36] Checking Existing File: 1U5T-14G421-BEG_1591727457000.TAR.GZ 
[20/06/2026 12:25:36] Downloading: 1U5T-14G421-BEG_1591727457000.TAR.GZ
[20/06/2026 12:30:58] Validating: 1U5T-14G421-BEG_1591727457000.TAR.GZ 
[20/06/2026 12:31:04] Downloaded: 1U5T-14G421-BEG_1591727457000.TAR.GZ 
[20/06/2026 12:31:04] Preparing USB drive
[20/06/2026 12:31:04] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[20/06/2026 12:31:04] Copying: 1u5t-14g386-cb.tar.gz 
[20/06/2026 12:31:04] Validating: 1u5t-14g386-cb.tar.gz 
[20/06/2026 12:31:04] Copied: 1u5t-14g386-cb.tar.gz 
[20/06/2026 12:31:04] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[20/06/2026 12:31:04] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[20/06/2026 12:31:04] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[20/06/2026 12:31:04] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[20/06/2026 12:31:04] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[20/06/2026 12:31:04] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[20/06/2026 12:31:12] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[20/06/2026 12:31:16] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[20/06/2026 12:31:16] Checking Existing File: 4U5T-14G391-AJ_1552513063000.TAR.GZ 
[20/06/2026 12:31:16] Copying: 4U5T-14G391-AJ_1552513063000.TAR.GZ 
[20/06/2026 12:31:40] Validating: 4U5T-14G391-AJ_1552513063000.TAR.GZ 
[20/06/2026 12:31:51] Copied: 4U5T-14G391-AJ_1552513063000.TAR.GZ 
[20/06/2026 12:31:51] Checking Existing File: 4U5T-14G423-AA_123694.tar.gz 
[20/06/2026 12:31:51] Copying: 4U5T-14G423-AA_123694.tar.gz 
[20/06/2026 12:32:02] Validating: 4U5T-14G423-AA_123694.tar.gz 
[20/06/2026 12:32:07] Copied: 4U5T-14G423-AA_123694.tar.gz 
[20/06/2026 12:32:07] Checking Existing File: 1U5T-14G658-AD_1544799507000.TAR.GZ 
[20/06/2026 12:32:07] Copying: 1U5T-14G658-AD_1544799507000.TAR.GZ 
[20/06/2026 12:32:08] Validating: 1U5T-14G658-AD_1544799507000.TAR.GZ 
[20/06/2026 12:32:08] Copied: 1U5T-14G658-AD_1544799507000.TAR.GZ 
[20/06/2026 12:32:08] Checking Existing File: 1U5T-14G421-BAG_1591726015000.TAR.GZ 
[20/06/2026 12:32:08] Copying: 1U5T-14G421-BAG_1591726015000.TAR.GZ 
[20/06/2026 12:32:42] Validating: 1U5T-14G421-BAG_1591726015000.TAR.GZ 
[20/06/2026 12:32:59] Copied: 1U5T-14G421-BAG_1591726015000.TAR.GZ 
[20/06/2026 12:32:59] Checking Existing File: 1U5T-14G421-BBG_1591726765000.TAR.GZ 
[20/06/2026 12:32:59] Copying: 1U5T-14G421-BBG_1591726765000.TAR.GZ 
[20/06/2026 12:33:07] Validating: 1U5T-14G421-BBG_1591726765000.TAR.GZ 
[20/06/2026 12:33:10] Copied: 1U5T-14G421-BBG_1591726765000.TAR.GZ 
[20/06/2026 12:33:10] Checking Existing File: 1U5T-14G421-BCG_1591726913000.TAR.GZ 
[20/06/2026 12:33:10] Copying: 1U5T-14G421-BCG_1591726913000.TAR.GZ 
[20/06/2026 12:33:36] Validating: 1U5T-14G421-BCG_1591726913000.TAR.GZ 
[20/06/2026 12:33:48] Copied: 1U5T-14G421-BCG_1591726913000.TAR.GZ 
[20/06/2026 12:33:48] Checking Existing File: 1U5T-14G421-BDG_1591727234000.TAR.GZ 
[20/06/2026 12:33:48] Copying: 1U5T-14G421-BDG_1591727234000.TAR.GZ 
[20/06/2026 12:34:04] Validating: 1U5T-14G421-BDG_1591727234000.TAR.GZ 
[20/06/2026 12:34:11] Copied: 1U5T-14G421-BDG_1591727234000.TAR.GZ 
[20/06/2026 12:34:11] Checking Existing File: 1U5T-14G421-BFG_1591727753000.TAR.GZ 
[20/06/2026 12:34:11] Copying: 1U5T-14G421-BFG_1591727753000.TAR.GZ 
[20/06/2026 12:34:45] Validating: 1U5T-14G421-BFG_1591727753000.TAR.GZ 
[20/06/2026 12:35:04] Copied: 1U5T-14G421-BFG_1591727753000.TAR.GZ 
[20/06/2026 12:35:04] Checking Existing File: 1U5T-14G421-BGG_1591728190000.TAR.GZ 
[20/06/2026 12:35:04] Copying: 1U5T-14G421-BGG_1591728190000.TAR.GZ 
[20/06/2026 12:35:31] Validating: 1U5T-14G421-BGG_1591728190000.TAR.GZ 
[20/06/2026 12:35:45] Copied: 1U5T-14G421-BGG_1591728190000.TAR.GZ 
[20/06/2026 12:35:45] Checking Existing File: 1U5T-14G421-BJG_1591729086000.TAR.GZ 
[20/06/2026 12:35:45] Copying: 1U5T-14G421-BJG_1591729086000.TAR.GZ 
[20/06/2026 12:35:46] Validating: 1U5T-14G421-BJG_1591729086000.TAR.GZ 
[20/06/2026 12:35:46] Copied: 1U5T-14G421-BJG_1591729086000.TAR.GZ 
[20/06/2026 12:35:46] Checking Existing File: 4U5T-14G422-BAE_1580861780000.TAR.GZ 
[20/06/2026 12:35:46] Copying: 4U5T-14G422-BAE_1580861780000.TAR.GZ 
[20/06/2026 12:36:24] Validating: 4U5T-14G422-BAE_1580861780000.TAR.GZ 
[20/06/2026 12:36:40] Copied: 4U5T-14G422-BAE_1580861780000.TAR.GZ 
[20/06/2026 12:36:40] Checking Existing File: 4U5T-14G422-BBE_1580861854000.TAR.GZ 
[20/06/2026 12:36:40] Copying: 4U5T-14G422-BBE_1580861854000.TAR.GZ 
[20/06/2026 12:37:16] Validating: 4U5T-14G422-BBE_1580861854000.TAR.GZ 
[20/06/2026 12:37:31] Copied: 4U5T-14G422-BBE_1580861854000.TAR.GZ 
[20/06/2026 12:37:31] Checking Existing File: 4U5T-14G422-BCE_1580861916000.TAR.GZ 
[20/06/2026 12:37:31] Copying: 4U5T-14G422-BCE_1580861916000.TAR.GZ 
[20/06/2026 12:37:53] Validating: 4U5T-14G422-BCE_1580861916000.TAR.GZ 
[20/06/2026 12:38:07] Copied: 4U5T-14G422-BCE_1580861916000.TAR.GZ 
[20/06/2026 12:38:07] Checking Existing File: 4U5T-14G422-BDE_1580862152000.TAR.GZ 
[20/06/2026 12:38:07] Copying: 4U5T-14G422-BDE_1580862152000.TAR.GZ 
[20/06/2026 12:38:39] Validating: 4U5T-14G422-BDE_1580862152000.TAR.GZ 
[20/06/2026 12:38:54] Copied: 4U5T-14G422-BDE_1580862152000.TAR.GZ 
[20/06/2026 12:38:54] Checking Existing File: 1U5T-14G424-BJ_1591719092000.TAR.GZ 
[20/06/2026 12:38:54] Copying: 1U5T-14G424-BJ_1591719092000.TAR.GZ 
[20/06/2026 12:38:54] Validating: 1U5T-14G424-BJ_1591719092000.TAR.GZ 
[20/06/2026 12:38:54] Copied: 1U5T-14G424-BJ_1591719092000.TAR.GZ 
[20/06/2026 12:38:54] Checking Existing File: 1U5T-14G421-BHG_1591728542000.TAR.GZ 
[20/06/2026 12:38:54] Copying: 1U5T-14G421-BHG_1591728542000.TAR.GZ 
[20/06/2026 12:39:34] Validating: 1U5T-14G421-BHG_1591728542000.TAR.GZ 
[20/06/2026 12:39:55] Copied: 1U5T-14G421-BHG_1591728542000.TAR.GZ 
[20/06/2026 12:39:55] Checking Existing File: 1U5T-14G421-BEG_1591727457000.TAR.GZ 
[20/06/2026 12:39:55] Copying: 1U5T-14G421-BEG_1591727457000.TAR.GZ 
[20/06/2026 12:40:23] Validating: 1U5T-14G421-BEG_1591727457000.TAR.GZ 
[20/06/2026 12:40:34] Copied: 1U5T-14G421-BEG_1591727457000.TAR.GZ 
[20/06/2026 12:40:34] Generating reformat.lst
[20/06/2026 12:40:34] Generating autoinstall.lst
[20/06/2026 12:40:34] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

warlock12118 · 20 June 2026 16:01

Did you run the interrogator first to verify the APIM doesn’t have the MY2020 hardware?

F150Chief · 20 June 2026 17:21

Do you have the original screen installed or has it been replaced, especially with a Sync 4 screen?

andygr292 · 20 June 2026 17:48

Hi, I did - but it said it got an expected result. I made the assumption that as it is a 2017 car I should be safe

andygr292 · 20 June 2026 17:49

Hi, the screen has not been replaced - it’s all original with the Sync 3 screen

SaNdMaN · 20 June 2026 20:08

Have you ever changed the theme?.
Try a soft reset, or leave the battery disconnected over night to force a cold boot.

Also, share your APIM’s asbuilt seen through forscan.

andygr292 · 21 June 2026 13:33

No, I haven’t ever changed the theme
I have tried the soft rest and disconnecting the battery for an hour - but not over night (will try that tonight)

Thanks all for your help with this

SaNdMaN · 21 June 2026 17:54

Does the screen show the boot animation at least?

andygr292 · 21 June 2026 19:40

No, nothing - can just see its backlit

SaNdMaN · 21 June 2026 20:55

No boot screen either?, that’s odd…

Try changing 7D0-02-01: xxxx-**xx-xxxx and DE02/7D0-03-01: xxxx-**xx-xxxx to 00, save it and reset the APIM through Forscan for the changes to be picked up.

Maybe that won’t do anything, if that’s the case put 01 back in, save and reset again.

Values come from , under the theme section → https://cyanlabs.net/asbuilt-db/sync3-apim/