Screen is only 1/3 of regular size after the sync with nav update

kuzya · 23 September 2022 01:39

Hi,
I did the update of the Sync and navigation on my 2018 Lincoln Navigator. The update worked and after the update - I can only see the full menu on the 1/3 of the screen size. The whole screen is minimized and is showing up on the top left. Everything else seems to work, when I start navigation - it goes to the whole screen and you can steel see the menu on the top left, so it is blocking 1/3 of the navigation screen.
Thank you.

SYNC Region: North America & Canada

Navigation Variant: Yes

Install Type: Stock (Original Unit)

Old SYNC Version: 3.0.17279

New SYNC Version: 3.4.22200

Do you have a error message, if so what is it?
no error message

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.4.0

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.4.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.17279
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model:  USB  SanDisk 3.2Gen1 USB Device
Size: 57.3GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
APPS=NU5T-14G381-AA_1660780450000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
MAP=4U5T-14G421-CAE_1644006917000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCK_1644009966000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBK_1644010207000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAK_1644007869000.TAR.GZ
MAP=4U5T-14G421-CHE_1644007810000.TAR.GZ
MAP=4U5T-14G421-CGE_1644007746000.TAR.GZ
MAP=4U5T-14G421-CJE_1644007404000.TAR.GZ
MAP=4U5T-14G421-CFE_1644007219000.TAR.GZ
MAP=4U5T-14G421-CEE_1644007167000.TAR.GZ
MAP=4U5T-14G421-CDE_1644007104000.TAR.GZ
MAP=4U5T-14G421-CCE_1644007033000.TAR.GZ
MAP=4U5T-14G421-CBE_1644006981000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CE_1644243346000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.4.0 Stable - reformat  Mode - Sync 3.4.22200 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
NU5T-14G381-AA_1660780450000.TAR.GZ (869.8MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
4U5T-14G421-CAE_1644006917000.TAR.GZ (1GB)
4U5T-14G422-CCK_1644009966000.TAR.GZ (536.9MB)
4U5T-14G422-CBK_1644010207000.TAR.GZ (774.8MB)
4U5T-14G422-CAK_1644007869000.TAR.GZ (1.3GB)
4U5T-14G421-CHE_1644007810000.TAR.GZ (997.4MB)
4U5T-14G421-CGE_1644007746000.TAR.GZ (1.1GB)
4U5T-14G421-CJE_1644007404000.TAR.GZ (668.1MB)
4U5T-14G421-CFE_1644007219000.TAR.GZ (1.1GB)
4U5T-14G421-CEE_1644007167000.TAR.GZ (1.1GB)
4U5T-14G421-CDE_1644007104000.TAR.GZ (1.3GB)
4U5T-14G421-CCE_1644007033000.TAR.GZ (1.1GB)
4U5T-14G421-CBE_1644006981000.TAR.GZ (1.1GB)
4U5T-14G424-CE_1644243346000.TAR.GZ (1.6KB)

LOG
[9/22/2022 7:28:35 PM] Selected Region: NA - Release: Sync 3.4.22200 - Map Version: 2.21 (2021) - NA 
[9/22/2022 7:28:35 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[9/22/2022 7:28:35 PM] MY20 Protection: Auto-Detect 
[9/22/2022 7:28:35 PM] Formatting USB drive
[9/22/2022 7:28:35 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[9/22/2022 7:28:41 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[9/22/2022 7:28:41 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[9/22/2022 7:28:41 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[9/22/2022 7:28:42 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[9/22/2022 7:28:42 PM] Checking Existing File: NU5T-14G381-AA_1660780450000.TAR.GZ 
[9/22/2022 7:28:45 PM] Validated: NU5T-14G381-AA_1660780450000.TAR.GZ (Skipping Download) 
[9/22/2022 7:28:45 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[9/22/2022 7:28:46 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[9/22/2022 7:28:46 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[9/22/2022 7:28:48 PM] Validated: 4U5T-14G421-CAE_1644006917000.TAR.GZ (Skipping Download) 
[9/22/2022 7:28:48 PM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[9/22/2022 7:28:50 PM] Validated: 4U5T-14G422-CCK_1644009966000.TAR.GZ (Skipping Download) 
[9/22/2022 7:28:50 PM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[9/22/2022 7:28:52 PM] Validated: 4U5T-14G422-CBK_1644010207000.TAR.GZ (Skipping Download) 
[9/22/2022 7:28:52 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[9/22/2022 7:28:55 PM] Validated: 4U5T-14G422-CAK_1644007869000.TAR.GZ (Skipping Download) 
[9/22/2022 7:28:55 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[9/22/2022 7:28:57 PM] Validated: 4U5T-14G421-CHE_1644007810000.TAR.GZ (Skipping Download) 
[9/22/2022 7:28:57 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[9/22/2022 7:29:00 PM] Validated: 4U5T-14G421-CGE_1644007746000.TAR.GZ (Skipping Download) 
[9/22/2022 7:29:00 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[9/22/2022 7:29:01 PM] Validated: 4U5T-14G421-CJE_1644007404000.TAR.GZ (Skipping Download) 
[9/22/2022 7:29:01 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[9/22/2022 7:29:04 PM] Validated: 4U5T-14G421-CFE_1644007219000.TAR.GZ (Skipping Download) 
[9/22/2022 7:29:04 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[9/22/2022 7:29:06 PM] Validated: 4U5T-14G421-CEE_1644007167000.TAR.GZ (Skipping Download) 
[9/22/2022 7:29:06 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[9/22/2022 7:29:09 PM] Validated: 4U5T-14G421-CDE_1644007104000.TAR.GZ (Skipping Download) 
[9/22/2022 7:29:09 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[9/22/2022 7:29:12 PM] Validated: 4U5T-14G421-CCE_1644007033000.TAR.GZ (Skipping Download) 
[9/22/2022 7:29:12 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[9/22/2022 7:29:15 PM] Validated: 4U5T-14G421-CBE_1644006981000.TAR.GZ (Skipping Download) 
[9/22/2022 7:29:15 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[9/22/2022 7:29:15 PM] Validated: 4U5T-14G424-CE_1644243346000.TAR.GZ (Skipping Download) 
[9/22/2022 7:29:15 PM] Preparing USB drive
[9/22/2022 7:29:15 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[9/22/2022 7:29:15 PM] Copying: 1u5t-14g386-cb.tar.gz 
[9/22/2022 7:29:15 PM] Validating: 1u5t-14g386-cb.tar.gz 
[9/22/2022 7:29:15 PM] Copied: 1u5t-14g386-cb.tar.gz 
[9/22/2022 7:29:15 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[9/22/2022 7:29:15 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[9/22/2022 7:29:22 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[9/22/2022 7:29:23 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[9/22/2022 7:29:23 PM] Checking Existing File: NU5T-14G381-AA_1660780450000.TAR.GZ 
[9/22/2022 7:29:23 PM] Copying: NU5T-14G381-AA_1660780450000.TAR.GZ 
[9/22/2022 7:29:37 PM] Validating: NU5T-14G381-AA_1660780450000.TAR.GZ 
[9/22/2022 7:29:39 PM] Copied: NU5T-14G381-AA_1660780450000.TAR.GZ 
[9/22/2022 7:29:39 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[9/22/2022 7:29:39 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[9/22/2022 7:29:54 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[9/22/2022 7:29:55 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[9/22/2022 7:29:55 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[9/22/2022 7:29:55 PM] Copying: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[9/22/2022 7:30:29 PM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[9/22/2022 7:30:31 PM] Copied: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[9/22/2022 7:30:31 PM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[9/22/2022 7:30:31 PM] Copying: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[9/22/2022 7:30:49 PM] Validating: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[9/22/2022 7:30:50 PM] Copied: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[9/22/2022 7:30:50 PM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[9/22/2022 7:30:50 PM] Copying: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[9/22/2022 7:31:16 PM] Validating: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[9/22/2022 7:31:17 PM] Copied: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[9/22/2022 7:31:17 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[9/22/2022 7:31:17 PM] Copying: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[9/22/2022 7:32:00 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[9/22/2022 7:32:03 PM] Copied: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[9/22/2022 7:32:03 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[9/22/2022 7:32:03 PM] Copying: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[9/22/2022 7:32:36 PM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[9/22/2022 7:32:38 PM] Copied: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[9/22/2022 7:32:38 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[9/22/2022 7:32:38 PM] Copying: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[9/22/2022 7:33:04 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[9/22/2022 7:33:06 PM] Copied: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[9/22/2022 7:33:06 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[9/22/2022 7:33:06 PM] Copying: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[9/22/2022 7:33:28 PM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[9/22/2022 7:33:30 PM] Copied: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[9/22/2022 7:33:30 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[9/22/2022 7:33:30 PM] Copying: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[9/22/2022 7:34:06 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[9/22/2022 7:34:08 PM] Copied: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[9/22/2022 7:34:08 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[9/22/2022 7:34:08 PM] Copying: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[9/22/2022 7:34:45 PM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[9/22/2022 7:34:47 PM] Copied: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[9/22/2022 7:34:47 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[9/22/2022 7:34:47 PM] Copying: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[9/22/2022 7:35:31 PM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[9/22/2022 7:35:34 PM] Copied: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[9/22/2022 7:35:34 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[9/22/2022 7:35:34 PM] Copying: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[9/22/2022 7:35:58 PM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[9/22/2022 7:36:00 PM] Copied: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[9/22/2022 7:36:00 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[9/22/2022 7:36:00 PM] Copying: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[9/22/2022 7:36:38 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[9/22/2022 7:36:40 PM] Copied: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[9/22/2022 7:36:40 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[9/22/2022 7:36:40 PM] Copying: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[9/22/2022 7:36:40 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[9/22/2022 7:36:40 PM] Copied: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[9/22/2022 7:36:40 PM] Generating reformat.lst
[9/22/2022 7:36:41 PM] Generating autoinstall.lst
[9/22/2022 7:36:41 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

Rollback_Jockey · 23 September 2022 02:14

Have you tried a forced reset yet?

F150Chief · 23 September 2022 02:15

3.4 update small screen 2019 navigator - Ford / Help & Support - CyanLabs Official Community

kuzya · 23 September 2022 02:16

Not yet. I am not sure how to do that. Are you talking about under settings?

kuzya · 23 September 2022 02:25

Is this the solution? Thanks?

You came from Sync 3.0 which does not support the Lincoln MY20 settings. Due to this, the Sync 3.0 asbuilt must be adjusted for the upgrade to Sync 3.4.

The APIM asbuilt from the factory under Sync 3.0 is set for the Lincoln Next (Gold Theme, White Icons) theme. In Sync 3.4, this setting default maps to D544 (Lincoln MY20) with bootscreen theme. The issue is that Lincoln MY20 is an 8 inch screen theme, not 10 inch. The proper mapping will be Lincoln 10L MY20 (10" Landscape Horizontal). Since the asbuilt is set incorrectly, the test settings don’t work quite right, as there is a conflict in the theme mapping. Some would say this is an issue that Ford did not address, but in fact it is not, because Ford never intended for your APIM to have Sync 3.4 installed.

That being said, you will need FORScan and an OBD2 adapter to fix the issue.

This is the factory asbuilt for the APIM in your vehicle. The offending setting is highlighted.
7D0-01-01 AA2A 0123 0CDD
7D0-01-02 832B 0407 AD40
7D0-02-01 5553 0F04 F489
7D0-02-02 0342 D800 423A
7D0-02-03 C105 A2
7D0-03-01 0000 0303 00E1 (This line needs to be changed to 0000 0703 00E5 for the 10" screen.)
7D0-04-01 0100 1000 1E0B
7D0-04-02 0007 E4
7D0-05-01 1A2C 1A40 33B0
7D0-05-02 6846
7D0-06-01 805E
7D0-07-01 2300 3300 0035
7D0-07-02 7530 3A98 0057
7D0-07-03 0056 569C 0029
7D0-07-04 7658
7D0-08-01 0000 0000 00E0
7D0-08-02 0000 0000 00E1

F150Chief · 23 September 2022 02:31

If you have FORScan or UCDS and can read the ASBUILT data, check the highlighted value. This is typical for the Navigator with 10" screen.

You can find info on FORScan here. You do not need the paid version.
Latest FORScan topics in Information - CyanLabs Official Community

kuzya · 23 September 2022 02:41

ok. thank you. I will order the OBDLink EX.

Is this the correct cable? It looks like this cable is for PC.

F150Chief · 23 September 2022 02:57

It connects your laptop/tablet with a USB port to the vehicle OBD connector. That is the correct cable. Do you have a Windows laptop or tablet?

kuzya · 23 September 2022 03:03

windows laptop. i ordered the cable.

F150Chief · 23 September 2022 03:06

I’ll leave this thread open. When you get the cable I can help you thru the settings if you desire…in the mean time, read the FORScan documentation.

kuzya · 23 September 2022 03:07

Thank you. I should have the cable on Monday/Tuesday

kuzya · 26 September 2022 21:44

I got the cable one day early. I installed the Forscan, downloaded and installed drivers for the cable.
Connected it to the Lincoln, clicked the connect button. After it was connected, it was reading all the DTC codes. I need to understand how to access the asbuilt for the APIM

kuzya · 26 September 2022 21:53

I found it under Configuration and Programming.
APIM Module Configuration (AS BUILT format).

I did see a code Code: B108E - Display

Additional Fault Symptom:

General Signal Failure

Status:

Previously Set DTC - Not Present at Time of Request
Malfunction Indicator Lamp is Off for this DTC

Module: Accessory Protocol Interface Module

bill32399 · 26 September 2022 21:57

Clear all the DTC’s and rescan so you know which ones are active.

kuzya · 26 September 2022 23:18

I cleared the DTC’s. All codes are gone.
I am trying to figure out how to read asbuilt for the APIM.
Thanks

kingcc2 · 26 September 2022 23:44

I have a 2018 Lincoln Navigator & the same thing happened to me, but now my screen won’t come back on & the music goes in & out. I don’t know what to do.

kuzya · 26 September 2022 23:53

I don’t think the free version has an option to do diagnostics. I tried to do it for APIM and it doesn’t look like the option is available.

Thanks
Victor

F150Chief · 27 September 2022 02:50

FORScan Tutorial Links - Ford / Information - CyanLabs Official Community

F150Chief · 27 September 2022 02:51

You need to do the same as outlined in this thread…

kingcc2 · 27 September 2022 16:20

Thanks, but I’m totally lost. I have no screen & no sound. Taking it to the dealer will probably cost a lot of money