Screen went black after 3.0 to3.4 upgrade

edcp · August 7, 2024, 7:54pm

Cannot get anything on radio to work. soft reset no good… USB dose nothing when inserted. I am trying to get rw data cleaner, but not finding it.

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.20204

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
none

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: the latest 2.12.5.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Generic- SD/MMC USB Device
Size: 14.8GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCN_1709611788000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBN_1709611416000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAN_1709610798000.TAR.GZ
MAP=4U5T-14G421-CJG_1709610049000.TAR.GZ
MAP=4U5T-14G421-CHG_1709609492000.TAR.GZ
MAP=4U5T-14G421-CGG_1709608813000.TAR.GZ
MAP=4U5T-14G421-CFG_1709608559000.TAR.GZ
MAP=4U5T-14G421-CEG_1709607297000.TAR.GZ
MAP=4U5T-14G421-CDG_1709589204000.TAR.GZ
MAP=4U5T-14G421-CCG_1709587982000.TAR.GZ
MAP=4U5T-14G421-CBG_1709587496000.TAR.GZ
MAP=4U5T-14G421-CAG_1708029977000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G422-CCN_1709611788000.TAR.GZ (540.7MB)
4U5T-14G422-CBN_1709611416000.TAR.GZ (793MB)
4U5T-14G422-CAN_1709610798000.TAR.GZ (1.2GB)
4U5T-14G421-CJG_1709610049000.TAR.GZ (707.8MB)
4U5T-14G421-CHG_1709609492000.TAR.GZ (1023.3MB)
4U5T-14G421-CGG_1709608813000.TAR.GZ (1.2GB)
4U5T-14G421-CFG_1709608559000.TAR.GZ (1.1GB)
4U5T-14G421-CEG_1709607297000.TAR.GZ (1.1GB)
4U5T-14G421-CDG_1709589204000.TAR.GZ (1.3GB)
4U5T-14G421-CCG_1709587982000.TAR.GZ (1.1GB)
4U5T-14G421-CBG_1709587496000.TAR.GZ (1.1GB)
4U5T-14G421-CAG_1708029977000.TAR.GZ (1014.9MB)

LOG
[8/7/2024 11:32:53 AM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.23 (2023) - NA 
[8/7/2024 11:32:53 AM] Install Mode: Auto-Detect (reformat) Forced: False 
[8/7/2024 11:32:53 AM] MY20 Protection: Auto-Detect 
[8/7/2024 11:32:53 AM] Formatting USB drive
[8/7/2024 11:32:53 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[8/7/2024 11:33:01 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[8/7/2024 11:33:01 AM] Downloading: 1u5t-14g386-cb.tar.gz
[8/7/2024 11:33:03 AM] Validating: 1u5t-14g386-cb.tar.gz 
[8/7/2024 11:33:03 AM] Downloaded: 1u5t-14g386-cb.tar.gz 
[8/7/2024 11:33:03 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/7/2024 11:33:03 AM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[8/7/2024 11:33:03 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/7/2024 11:33:03 AM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/7/2024 11:33:03 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/7/2024 11:33:03 AM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[8/7/2024 11:33:11 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/7/2024 11:33:13 AM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/7/2024 11:33:13 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/7/2024 11:33:13 AM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[8/7/2024 11:33:21 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/7/2024 11:33:23 AM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/7/2024 11:33:23 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/7/2024 11:33:23 AM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[8/7/2024 11:33:34 AM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/7/2024 11:33:38 AM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/7/2024 11:33:38 AM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/7/2024 11:33:38 AM] Downloading: 4U5T-14G422-CCN_1709611788000.TAR.GZ
[8/7/2024 11:33:45 AM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/7/2024 11:33:47 AM] Downloaded: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/7/2024 11:33:47 AM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/7/2024 11:33:47 AM] Downloading: 4U5T-14G422-CBN_1709611416000.TAR.GZ
[8/7/2024 11:34:04 AM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/7/2024 11:34:07 AM] Downloaded: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/7/2024 11:34:07 AM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/7/2024 11:34:07 AM] Downloading: 4U5T-14G422-CAN_1709610798000.TAR.GZ
[8/7/2024 11:34:25 AM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/7/2024 11:34:30 AM] Downloaded: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/7/2024 11:34:30 AM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/7/2024 11:34:30 AM] Downloading: 4U5T-14G421-CJG_1709610049000.TAR.GZ
[8/7/2024 11:34:39 AM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/7/2024 11:34:42 AM] Downloaded: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/7/2024 11:34:42 AM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/7/2024 11:34:42 AM] Downloading: 4U5T-14G421-CHG_1709609492000.TAR.GZ
[8/7/2024 11:34:56 AM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/7/2024 11:35:01 AM] Downloaded: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/7/2024 11:35:01 AM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/7/2024 11:35:01 AM] Downloading: 4U5T-14G421-CGG_1709608813000.TAR.GZ
[8/7/2024 11:35:24 AM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/7/2024 11:35:29 AM] Downloaded: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/7/2024 11:35:29 AM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/7/2024 11:35:29 AM] Downloading: 4U5T-14G421-CFG_1709608559000.TAR.GZ
[8/7/2024 11:35:43 AM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/7/2024 11:35:48 AM] Downloaded: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/7/2024 11:35:48 AM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/7/2024 11:35:48 AM] Downloading: 4U5T-14G421-CEG_1709607297000.TAR.GZ
[8/7/2024 11:36:02 AM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/7/2024 11:36:07 AM] Downloaded: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/7/2024 11:36:07 AM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/7/2024 11:36:07 AM] Downloading: 4U5T-14G421-CDG_1709589204000.TAR.GZ
[8/7/2024 11:36:23 AM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/7/2024 11:36:29 AM] Downloaded: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/7/2024 11:36:29 AM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/7/2024 11:36:29 AM] Downloading: 4U5T-14G421-CCG_1709587982000.TAR.GZ
[8/7/2024 11:36:46 AM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/7/2024 11:36:51 AM] Downloaded: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/7/2024 11:36:51 AM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/7/2024 11:36:51 AM] Downloading: 4U5T-14G421-CBG_1709587496000.TAR.GZ
[8/7/2024 11:37:05 AM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/7/2024 11:37:10 AM] Downloaded: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/7/2024 11:37:10 AM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/7/2024 11:37:10 AM] Downloading: 4U5T-14G421-CAG_1708029977000.TAR.GZ
[8/7/2024 11:37:30 AM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/7/2024 11:37:35 AM] Downloaded: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/7/2024 11:37:35 AM] Preparing USB drive
[8/7/2024 11:37:35 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[8/7/2024 11:37:35 AM] Copying: 1u5t-14g386-cb.tar.gz 
[8/7/2024 11:37:35 AM] Validating: 1u5t-14g386-cb.tar.gz 
[8/7/2024 11:37:36 AM] Copied: 1u5t-14g386-cb.tar.gz 
[8/7/2024 11:37:36 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/7/2024 11:37:36 AM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/7/2024 11:37:36 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/7/2024 11:37:36 AM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/7/2024 11:37:36 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/7/2024 11:37:36 AM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/7/2024 11:38:09 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/7/2024 11:38:39 AM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/7/2024 11:38:39 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/7/2024 11:38:39 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/7/2024 11:39:25 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/7/2024 11:40:07 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/7/2024 11:40:07 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/7/2024 11:40:07 AM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/7/2024 11:41:18 AM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/7/2024 11:42:24 AM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/7/2024 11:42:24 AM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/7/2024 11:42:24 AM] Copying: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/7/2024 11:43:08 AM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/7/2024 11:43:48 AM] Copied: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/7/2024 11:43:48 AM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/7/2024 11:43:48 AM] Copying: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/7/2024 11:44:52 AM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/7/2024 11:45:54 AM] Copied: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/7/2024 11:45:54 AM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/7/2024 11:45:54 AM] Copying: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/7/2024 11:47:37 AM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/7/2024 11:49:12 AM] Copied: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/7/2024 11:49:12 AM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/7/2024 11:49:12 AM] Copying: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/7/2024 11:50:10 AM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/7/2024 11:51:02 AM] Copied: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/7/2024 11:51:02 AM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/7/2024 11:51:02 AM] Copying: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/7/2024 11:52:25 AM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/7/2024 11:53:42 AM] Copied: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/7/2024 11:53:42 AM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/7/2024 11:53:42 AM] Copying: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/7/2024 11:55:21 AM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/7/2024 11:56:56 AM] Copied: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/7/2024 11:56:56 AM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/7/2024 11:56:56 AM] Copying: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/7/2024 11:58:30 AM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/7/2024 11:59:55 AM] Copied: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/7/2024 11:59:55 AM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/7/2024 11:59:55 AM] Copying: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/7/2024 12:01:29 PM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/7/2024 12:02:57 PM] Copied: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/7/2024 12:02:57 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/7/2024 12:02:57 PM] Copying: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/7/2024 12:04:50 PM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/7/2024 12:06:35 PM] Copied: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/7/2024 12:06:35 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/7/2024 12:06:35 PM] Copying: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/7/2024 12:08:10 PM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/7/2024 12:09:39 PM] Copied: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/7/2024 12:09:39 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/7/2024 12:09:39 PM] Copying: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/7/2024 12:11:13 PM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/7/2024 12:12:42 PM] Copied: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/7/2024 12:12:42 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/7/2024 12:12:42 PM] Copying: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/7/2024 12:14:04 PM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/7/2024 12:15:20 PM] Copied: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/7/2024 12:15:20 PM] Generating reformat.lst
[8/7/2024 12:15:20 PM] Generating autoinstall.lst
[8/7/2024 12:15:20 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · August 7, 2024, 8:28pm

Unmount the unit and share a picture of its sticker.

warlock12118 · August 7, 2024, 8:52pm

Also use an actual good quality USB flash drive, not an SD card reader.

edcp · August 7, 2024, 10:29pm

I just took head unit out, and date on it is July 2023. i guess its a brick now !!! Any way to un brick it???. do I just replace the head unit??

SaNdMaN · August 7, 2024, 10:34pm

Can you share a picture? (I’ve already asked for this)

edcp · August 7, 2024, 11:26pm

SaNdMaN · August 7, 2024, 11:50pm

No no, the sticker on the back please…

edcp · August 8, 2024, 12:02am

Ill do it tomorrow, is it repairable or do I find a new one? I knew it was word on when I saw 1 mounting screw missing !!

bill32399 · August 8, 2024, 12:18am

Yea wrong sticker but that is still not a good sign if it has that date.

SaNdMaN · August 8, 2024, 12:47am

Yep, as said before, it’s not looking good…
But we need to see the APIM model…

Jainesh · August 8, 2024, 2:29am

I am in the same boat buddy. I just got mine from Ebay, and they had to set my VIN on it. It was 350 USD. Or you can get it from China which is 259 USD. I just needed something asap and did an overnight shipping.

Jainesh · August 8, 2024, 2:30am

Also replacing isn’t that hard it seems, I wish there was a video or something. Mine is a 2018 Lincol Navigator, and it is under the dash, directly under the shift buttons

edcp · August 8, 2024, 11:48am

thumbnail_1000017862

SaNdMaN · August 8, 2024, 11:54am

Thank you for the pictures… Please do not send consecutive messages, put all the information in a single message or use the edit button to add information.

Yep, that confirms what we all knew, it’s MY20.
I know this won’t help you in your current state, but if unsure always let Syn3Updater check…

That APIM is flagged as MY20, should Syn3Updater had checked it would have prevented this.

About options, you can try reviving it by using this as guide → GitHub - bigunclemax/sync3flash: Ford Sync 3 reformat flash tool
It’s not for everyone, but that will be up to you…

Also, since you are NA based you can get in touch with Naviupgrade, he does recoveries as well…

edcp · August 8, 2024, 12:00pm

I’m new. It said 1 picture per post.

warlock12118 · August 8, 2024, 12:30pm

Since you’ve got it out, Naviupgrade offers a recovery service on his site.

edcp · August 8, 2024, 12:51pm

Just did the purchase.!!!

SaNdMaN · August 8, 2024, 1:01pm

I’ve changed your user’s status, it should not happen again.

Great!, I hope everything works out.

edcp · August 8, 2024, 1:41pm

Thanks!!
I bought a 2017 Expedition 3 weeks ago and no clue a new radio was put in.
$200.a lot better then $550.ishhhhh

edcp · August 8, 2024, 7:47pm

ANY idea how to get in touch with Navupgrade? No phone numbers. That “contact us”
is useless. I keep getting error message