sirrius presets disiapearing

peterpetrowitsch · March 11, 2026, 5:05pm

i am running 3.4.23188 and was able to get my preset to stay i went to the sirrius web site and sent a refresh signal to my radio and then on the sirius screan theres a return arrow at the left side half way down the screan and by clicking on it i have 18 presets staying on all the time turn car off several times to check and also swithched to different inputs now there all 18 prsets.

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: Retrofit

Old SYNC Version: 3.4.23188

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
no

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.14.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.23188
Region: NA
Navigation: True
Install Mode: Auto-Detect (downgrade)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Ultra Fit USB Device
Size: 114.6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=4U5T-14G421-CAH_1739451493000.TAR.GZ
MAP=4U5T-14G421-CBH_1739452251000.TAR.GZ
MAP=4U5T-14G421-CCH_1739452486000.TAR.GZ
MAP=4U5T-14G421-CDH_1739454837000.TAR.GZ
MAP=4U5T-14G421-CEH_1739455023000.TAR.GZ
MAP=4U5T-14G421-CFH_1739455629000.TAR.GZ
MAP=4U5T-14G421-CGH_1739455773000.TAR.GZ
MAP=4U5T-14G421-CJH_1739456204000.TAR.GZ
MAP=4U5T-14G421-CHH_1739455946000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAP_1739450358000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBP_1739456391000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCP_1739456546000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.14.2.0 Stable - downgrade  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open2 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item3 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction


FILES (19)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G421-CAH_1739451493000.TAR.GZ (1GB)
4U5T-14G421-CBH_1739452251000.TAR.GZ (1.1GB)
4U5T-14G421-CCH_1739452486000.TAR.GZ (1.2GB)
4U5T-14G421-CDH_1739454837000.TAR.GZ (1.4GB)
4U5T-14G421-CEH_1739455023000.TAR.GZ (1.2GB)
4U5T-14G421-CFH_1739455629000.TAR.GZ (1.1GB)
4U5T-14G421-CGH_1739455773000.TAR.GZ (1.2GB)
4U5T-14G421-CJH_1739456204000.TAR.GZ (752.3MB)
4U5T-14G421-CHH_1739455946000.TAR.GZ (1GB)
4U5T-14G422-CAP_1739450358000.TAR.GZ (1.2GB)
4U5T-14G422-CBP_1739456391000.TAR.GZ (807.2MB)
4U5T-14G422-CCP_1739456546000.TAR.GZ (545.7MB)

LOG
[12/27/2025 8:06:28 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.24 (2024) - NA 
[12/27/2025 8:06:28 PM] Install Mode: Auto-Detect (downgrade) Forced: False 
[12/27/2025 8:06:28 PM] MY20 Protection: Disabled / Not MY20 
[12/27/2025 8:06:28 PM] Formatting USB drive
[12/27/2025 8:06:28 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[12/27/2025 8:07:00 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[12/27/2025 8:07:01 PM] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:01 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[12/27/2025 8:07:01 PM] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download) 
[12/27/2025 8:07:01 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/27/2025 8:07:01 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[12/27/2025 8:07:01 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/27/2025 8:07:01 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:01 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/27/2025 8:07:01 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:01 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/27/2025 8:07:03 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:03 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/27/2025 8:07:04 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:04 PM] Checking Existing File: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
[12/27/2025 8:07:06 PM] Validated: 4U5T-14G421-CAH_1739451493000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:06 PM] Checking Existing File: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
[12/27/2025 8:07:09 PM] Validated: 4U5T-14G421-CBH_1739452251000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:09 PM] Checking Existing File: 4U5T-14G421-CCH_1739452486000.TAR.GZ 
[12/27/2025 8:07:11 PM] Validated: 4U5T-14G421-CCH_1739452486000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:11 PM] Checking Existing File: 4U5T-14G421-CDH_1739454837000.TAR.GZ 
[12/27/2025 8:07:14 PM] Validated: 4U5T-14G421-CDH_1739454837000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:14 PM] Checking Existing File: 4U5T-14G421-CEH_1739455023000.TAR.GZ 
[12/27/2025 8:07:16 PM] Validated: 4U5T-14G421-CEH_1739455023000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:16 PM] Checking Existing File: 4U5T-14G421-CFH_1739455629000.TAR.GZ 
[12/27/2025 8:07:19 PM] Validated: 4U5T-14G421-CFH_1739455629000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:19 PM] Checking Existing File: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
[12/27/2025 8:07:21 PM] Validated: 4U5T-14G421-CGH_1739455773000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:21 PM] Checking Existing File: 4U5T-14G421-CJH_1739456204000.TAR.GZ 
[12/27/2025 8:07:22 PM] Validated: 4U5T-14G421-CJH_1739456204000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:22 PM] Checking Existing File: 4U5T-14G421-CHH_1739455946000.TAR.GZ 
[12/27/2025 8:07:24 PM] Validated: 4U5T-14G421-CHH_1739455946000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:24 PM] Checking Existing File: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
[12/27/2025 8:07:27 PM] Validated: 4U5T-14G422-CAP_1739450358000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:27 PM] Checking Existing File: 4U5T-14G422-CBP_1739456391000.TAR.GZ 
[12/27/2025 8:07:29 PM] Validated: 4U5T-14G422-CBP_1739456391000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:29 PM] Checking Existing File: 4U5T-14G422-CCP_1739456546000.TAR.GZ 
[12/27/2025 8:07:30 PM] Validated: 4U5T-14G422-CCP_1739456546000.TAR.GZ (Skipping Download) 
[12/27/2025 8:07:30 PM] Preparing USB drive
[12/27/2025 8:07:30 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[12/27/2025 8:07:30 PM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[12/27/2025 8:07:38 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[12/27/2025 8:07:38 PM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[12/27/2025 8:07:38 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[12/27/2025 8:07:38 PM] Copying: GB5T-14G386-SC_85041.tar.gz 
[12/27/2025 8:07:39 PM] Validating: GB5T-14G386-SC_85041.tar.gz 
[12/27/2025 8:07:39 PM] Copied: GB5T-14G386-SC_85041.tar.gz 
[12/27/2025 8:07:39 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/27/2025 8:07:39 PM] Copying: 1u5t-14g386-cb.tar.gz 
[12/27/2025 8:07:39 PM] Validating: 1u5t-14g386-cb.tar.gz 
[12/27/2025 8:07:39 PM] Copied: 1u5t-14g386-cb.tar.gz 
[12/27/2025 8:07:39 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/27/2025 8:07:39 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/27/2025 8:07:39 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/27/2025 8:07:39 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/27/2025 8:07:39 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/27/2025 8:07:39 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/27/2025 8:07:54 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/27/2025 8:07:55 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/27/2025 8:07:55 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/27/2025 8:07:55 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/27/2025 8:08:20 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/27/2025 8:08:21 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/27/2025 8:08:21 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/27/2025 8:08:21 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/27/2025 8:09:09 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/27/2025 8:09:10 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/27/2025 8:09:10 PM] Checking Existing File: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
[12/27/2025 8:09:10 PM] Copying: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
[12/27/2025 8:10:21 PM] Validating: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
[12/27/2025 8:10:23 PM] Copied: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
[12/27/2025 8:10:23 PM] Checking Existing File: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
[12/27/2025 8:10:23 PM] Copying: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
[12/27/2025 8:12:12 PM] Validating: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
[12/27/2025 8:12:14 PM] Copied: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
[12/27/2025 8:12:14 PM] Checking Existing File: 4U5T-14G421-CCH_1739452486000.TAR.GZ 
[12/27/2025 8:12:14 PM] Copying: 4U5T-14G421-CCH_1739452486000.TAR.GZ 
[12/27/2025 8:13:46 PM] Validating: 4U5T-14G421-CCH_1739452486000.TAR.GZ 
[12/27/2025 8:13:48 PM] Copied: 4U5T-14G421-CCH_1739452486000.TAR.GZ 
[12/27/2025 8:13:48 PM] Checking Existing File: 4U5T-14G421-CDH_1739454837000.TAR.GZ 
[12/27/2025 8:13:48 PM] Copying: 4U5T-14G421-CDH_1739454837000.TAR.GZ 
[12/27/2025 8:15:48 PM] Validating: 4U5T-14G421-CDH_1739454837000.TAR.GZ 
[12/27/2025 8:15:51 PM] Copied: 4U5T-14G421-CDH_1739454837000.TAR.GZ 
[12/27/2025 8:15:51 PM] Checking Existing File: 4U5T-14G421-CEH_1739455023000.TAR.GZ 
[12/27/2025 8:15:51 PM] Copying: 4U5T-14G421-CEH_1739455023000.TAR.GZ 
[12/27/2025 8:17:49 PM] Validating: 4U5T-14G421-CEH_1739455023000.TAR.GZ 
[12/27/2025 8:17:51 PM] Copied: 4U5T-14G421-CEH_1739455023000.TAR.GZ 
[12/27/2025 8:17:51 PM] Checking Existing File: 4U5T-14G421-CFH_1739455629000.TAR.GZ 
[12/27/2025 8:17:51 PM] Copying: 4U5T-14G421-CFH_1739455629000.TAR.GZ 
[12/27/2025 8:20:02 PM] Validating: 4U5T-14G421-CFH_1739455629000.TAR.GZ 
[12/27/2025 8:20:05 PM] Copied: 4U5T-14G421-CFH_1739455629000.TAR.GZ 
[12/27/2025 8:20:05 PM] Checking Existing File: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
[12/27/2025 8:20:05 PM] Copying: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
[12/27/2025 8:21:43 PM] Validating: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
[12/27/2025 8:21:46 PM] Copied: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
[12/27/2025 8:21:46 PM] Checking Existing File: 4U5T-14G421-CJH_1739456204000.TAR.GZ 
[12/27/2025 8:21:46 PM] Copying: 4U5T-14G421-CJH_1739456204000.TAR.GZ 
[12/27/2025 8:22:34 PM] Validating: 4U5T-14G421-CJH_1739456204000.TAR.GZ 
[12/27/2025 8:22:36 PM] Copied: 4U5T-14G421-CJH_1739456204000.TAR.GZ 
[12/27/2025 8:22:36 PM] Checking Existing File: 4U5T-14G421-CHH_1739455946000.TAR.GZ 
[12/27/2025 8:22:36 PM] Copying: 4U5T-14G421-CHH_1739455946000.TAR.GZ 
[12/27/2025 8:23:53 PM] Validating: 4U5T-14G421-CHH_1739455946000.TAR.GZ 
[12/27/2025 8:23:55 PM] Copied: 4U5T-14G421-CHH_1739455946000.TAR.GZ 
[12/27/2025 8:23:55 PM] Checking Existing File: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
[12/27/2025 8:23:55 PM] Copying: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
[12/27/2025 8:25:32 PM] Validating: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
[12/27/2025 8:25:34 PM] Copied: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
[12/27/2025 8:25:34 PM] Checking Existing File: 4U5T-14G422-CBP_1739456391000.TAR.GZ 
[12/27/2025 8:25:34 PM] Copying: 4U5T-14G422-CBP_1739456391000.TAR.GZ 
[12/27/2025 8:26:29 PM] Validating: 4U5T-14G422-CBP_1739456391000.TAR.GZ 
[12/27/2025 8:26:31 PM] Copied: 4U5T-14G422-CBP_1739456391000.TAR.GZ 
[12/27/2025 8:26:31 PM] Checking Existing File: 4U5T-14G422-CCP_1739456546000.TAR.GZ 
[12/27/2025 8:26:31 PM] Copying: 4U5T-14G422-CCP_1739456546000.TAR.GZ 
[12/27/2025 8:27:19 PM] Validating: 4U5T-14G422-CCP_1739456546000.TAR.GZ 
[12/27/2025 8:27:20 PM] Copied: 4U5T-14G422-CCP_1739456546000.TAR.GZ 
[12/27/2025 8:27:20 PM] Generating reformat.lst
[12/27/2025 8:27:20 PM] Generating autoinstall.lst
[12/27/2025 8:27:20 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

bill32399 · March 11, 2026, 10:40pm

This is a Sync 3 retrofit so more than likely you have an AB issue. Are you using Forscan? you have left alot of details out here about what you have done to get to this point.

peterpetrowitsch · March 11, 2026, 11:40pm

I don’t have any problems now just wanted to post that I got mine working now and if someone else has a problem they might try what I did to fix mine. I’m all fixed now . I have 18 Sirius presets and 18 hd radio presets. I bought my sync 3 all programmed and replaced my sync 2 with it . They don’t disappear now when I turn on my car.

bill32399 · March 12, 2026, 12:57am

Gotcha, sorry was hard to follow so I had to ask.

system · April 11, 2026, 12:57am

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