Steering wheel controls INOP after update

After the upgrade I did on the screen the steering wheel controls (+/- volume control, call answering) do not work


SYNC Region: Europe

Navigation Variant: Yes

Old SYNC Version: 3.0.20204

New SYNC Version: 3.4.21098

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.9.7.0

Syn3 Updater Documentation Read: No

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.9.7.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: EU
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Samsung Flash Drive FIT USB Device
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
ENH_DAB=1U5T-14G658-AF_1598633324000.TAR.GZ
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
VOICE=5U5T-14G391-AN_1615393794000.TAR.GZ
APPS=5U5T-14G381-ES_1619042260000.TAR.GZ
MAP=1U5T-14G421-BGH_1615430797000.TAR.GZ
MAP=1U5T-14G421-BBH_1615430406000.TAR.GZ
MAP=1U5T-14G421-BJH_1615431074000.TAR.GZ
MAP=1U5T-14G421-BHH_1615430859000.TAR.GZ
MAP=1U5T-14G421-BFH_1615432204000.TAR.GZ
MAP=1U5T-14G421-BEH_1615430614000.TAR.GZ
MAP=1U5T-14G421-BDH_1615430533000.TAR.GZ
MAP=1U5T-14G421-BCH_1615430471000.TAR.GZ
MAP=1U5T-14G421-BAH_1615430310000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BK_1616682400000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDF_1615431510000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCF_1615431448000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBF_1615431222000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAF_1615431156000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.9.7.0 Stable - reformat  Mode - Sync 3.4.21098 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (19)
1u5t-14g386-cb.tar.gz (8,5MB)
1U5T-14G658-AF_1598633324000.TAR.GZ (58,8MB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
5U5T-14G391-AN_1615393794000.TAR.GZ (1,5GB)
5U5T-14G381-ES_1619042260000.TAR.GZ (847,2MB)
1U5T-14G421-BGH_1615430797000.TAR.GZ (2GB)
1U5T-14G421-BBH_1615430406000.TAR.GZ (473,7MB)
1U5T-14G421-BJH_1615431074000.TAR.GZ (23,9MB)
1U5T-14G421-BHH_1615430859000.TAR.GZ (2,6GB)
1U5T-14G421-BFH_1615432204000.TAR.GZ (2,4GB)
1U5T-14G421-BEH_1615430614000.TAR.GZ (1,6GB)
1U5T-14G421-BDH_1615430533000.TAR.GZ (1,1GB)
1U5T-14G421-BCH_1615430471000.TAR.GZ (1,7GB)
1U5T-14G421-BAH_1615430310000.TAR.GZ (2,2GB)
1U5T-14G424-BK_1616682400000.TAR.GZ (1,7KB)
4U5T-14G422-BDF_1615431510000.TAR.GZ (2GB)
4U5T-14G422-BCF_1615431448000.TAR.GZ (1,6GB)
4U5T-14G422-BBF_1615431222000.TAR.GZ (2,2GB)
4U5T-14G422-BAF_1615431156000.TAR.GZ (2,3GB)

LOG
[3/7/2021 4:06:29 μμ] Selected Region: EU - Release: Sync 3.4.21098 - Map Version: F10 (2020) - EU (03 2021) 
[3/7/2021 4:06:29 μμ] Install Mode: Auto-Detect (reformat) Forced: False 
[3/7/2021 4:06:29 μμ] MY20 Protection: Auto-Detect 
[3/7/2021 4:06:29 μμ] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[3/7/2021 4:06:29 μμ] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[3/7/2021 4:06:29 μμ] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ 
[3/7/2021 4:06:29 μμ] Validated: 1U5T-14G658-AF_1598633324000.TAR.GZ (Skipping Download) 
[3/7/2021 4:06:29 μμ] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[3/7/2021 4:06:32 μμ] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
[3/7/2021 4:06:32 μμ] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ 
[3/7/2021 4:06:39 μμ] Validated: 5U5T-14G391-AN_1615393794000.TAR.GZ (Skipping Download) 
[3/7/2021 4:06:39 μμ] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[3/7/2021 4:06:44 μμ] Validated: 5U5T-14G381-ES_1619042260000.TAR.GZ (Skipping Download) 
[3/7/2021 4:06:44 μμ] Checking Existing File: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
[3/7/2021 4:06:52 μμ] Validated: 1U5T-14G421-BGH_1615430797000.TAR.GZ (Skipping Download) 
[3/7/2021 4:06:52 μμ] Checking Existing File: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
[3/7/2021 4:06:54 μμ] Validated: 1U5T-14G421-BBH_1615430406000.TAR.GZ (Skipping Download) 
[3/7/2021 4:06:54 μμ] Checking Existing File: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
[3/7/2021 4:06:54 μμ] Validated: 1U5T-14G421-BJH_1615431074000.TAR.GZ (Skipping Download) 
[3/7/2021 4:06:54 μμ] Checking Existing File: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
[3/7/2021 4:07:05 μμ] Validated: 1U5T-14G421-BHH_1615430859000.TAR.GZ (Skipping Download) 
[3/7/2021 4:07:05 μμ] Checking Existing File: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
[3/7/2021 4:07:15 μμ] Validated: 1U5T-14G421-BFH_1615432204000.TAR.GZ (Skipping Download) 
[3/7/2021 4:07:15 μμ] Checking Existing File: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
[3/7/2021 4:07:22 μμ] Validated: 1U5T-14G421-BEH_1615430614000.TAR.GZ (Skipping Download) 
[3/7/2021 4:07:22 μμ] Checking Existing File: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
[3/7/2021 4:07:26 μμ] Validated: 1U5T-14G421-BDH_1615430533000.TAR.GZ (Skipping Download) 
[3/7/2021 4:07:26 μμ] Checking Existing File: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
[3/7/2021 4:07:33 μμ] Validated: 1U5T-14G421-BCH_1615430471000.TAR.GZ (Skipping Download) 
[3/7/2021 4:07:33 μμ] Checking Existing File: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
[3/7/2021 4:07:33 μμ] Validate: 1U5T-14G421-BAH_1615430310000.TAR.GZ (Failed!, Downloading)
[3/7/2021 4:07:33 μμ] Downloading: 1U5T-14G421-BAH_1615430310000.TAR.GZ
[3/7/2021 4:46:33 μμ] Validating: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
[3/7/2021 4:46:43 μμ] Downloaded: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
[3/7/2021 4:46:43 μμ] Checking Existing File: 1U5T-14G424-BK_1616682400000.TAR.GZ 
[3/7/2021 4:46:43 μμ] Downloading: 1U5T-14G424-BK_1616682400000.TAR.GZ
[3/7/2021 4:46:44 μμ] Validating: 1U5T-14G424-BK_1616682400000.TAR.GZ 
[3/7/2021 4:46:44 μμ] Downloaded: 1U5T-14G424-BK_1616682400000.TAR.GZ 
[3/7/2021 4:46:44 μμ] Checking Existing File: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
[3/7/2021 4:46:44 μμ] Downloading: 4U5T-14G422-BDF_1615431510000.TAR.GZ
[3/7/2021 5:17:50 μμ] Validating: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
[3/7/2021 5:17:59 μμ] Downloaded: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
[3/7/2021 5:17:59 μμ] Checking Existing File: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
[3/7/2021 5:17:59 μμ] Downloading: 4U5T-14G422-BCF_1615431448000.TAR.GZ
[3/7/2021 5:37:05 μμ] Validating: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
[3/7/2021 5:37:13 μμ] Downloaded: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
[3/7/2021 5:37:13 μμ] Checking Existing File: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
[3/7/2021 5:37:13 μμ] Downloading: 4U5T-14G422-BBF_1615431222000.TAR.GZ
[3/7/2021 6:09:38 μμ] Validating: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
[3/7/2021 6:09:49 μμ] Downloaded: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
[3/7/2021 6:09:49 μμ] Checking Existing File: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
[3/7/2021 6:09:49 μμ] Downloading: 4U5T-14G422-BAF_1615431156000.TAR.GZ
[3/7/2021 6:49:01 μμ] Validating: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
[3/7/2021 6:49:11 μμ] Downloaded: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
[3/7/2021 6:49:11 μμ] Preparing USB drive
[3/7/2021 6:49:11 μμ] Formatting USB drive
[3/7/2021 6:49:11 μμ] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[3/7/2021 6:49:19 μμ] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[3/7/2021 6:49:19 μμ] Copying: 1u5t-14g386-cb.tar.gz 
[3/7/2021 6:49:20 μμ] Validating: 1u5t-14g386-cb.tar.gz 
[3/7/2021 6:49:20 μμ] Copied: 1u5t-14g386-cb.tar.gz 
[3/7/2021 6:49:20 μμ] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ 
[3/7/2021 6:49:20 μμ] Copying: 1U5T-14G658-AF_1598633324000.TAR.GZ 
[3/7/2021 6:49:22 μμ] Validating: 1U5T-14G658-AF_1598633324000.TAR.GZ 
[3/7/2021 6:49:22 μμ] Copied: 1U5T-14G658-AF_1598633324000.TAR.GZ 
[3/7/2021 6:49:22 μμ] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[3/7/2021 6:49:22 μμ] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[3/7/2021 6:49:45 μμ] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[3/7/2021 6:49:48 μμ] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[3/7/2021 6:49:48 μμ] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ 
[3/7/2021 6:49:48 μμ] Copying: 5U5T-14G391-AN_1615393794000.TAR.GZ 
[3/7/2021 6:50:40 μμ] Validating: 5U5T-14G391-AN_1615393794000.TAR.GZ 
[3/7/2021 6:50:46 μμ] Copied: 5U5T-14G391-AN_1615393794000.TAR.GZ 
[3/7/2021 6:50:46 μμ] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[3/7/2021 6:50:46 μμ] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[3/7/2021 6:51:14 μμ] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[3/7/2021 6:51:18 μμ] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[3/7/2021 6:51:18 μμ] Checking Existing File: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
[3/7/2021 6:51:18 μμ] Copying: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
[3/7/2021 6:52:23 μμ] Validating: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
[3/7/2021 6:52:31 μμ] Copied: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
[3/7/2021 6:52:31 μμ] Checking Existing File: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
[3/7/2021 6:52:31 μμ] Copying: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
[3/7/2021 6:52:47 μμ] Validating: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
[3/7/2021 6:52:49 μμ] Copied: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
[3/7/2021 6:52:49 μμ] Checking Existing File: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
[3/7/2021 6:52:49 μμ] Copying: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
[3/7/2021 6:52:50 μμ] Validating: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
[3/7/2021 6:52:50 μμ] Copied: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
[3/7/2021 6:52:50 μμ] Checking Existing File: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
[3/7/2021 6:52:50 μμ] Copying: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
[3/7/2021 6:54:16 μμ] Validating: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
[3/7/2021 6:54:27 μμ] Copied: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
[3/7/2021 6:54:27 μμ] Checking Existing File: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
[3/7/2021 6:54:27 μμ] Copying: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
[3/7/2021 6:55:47 μμ] Validating: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
[3/7/2021 6:55:57 μμ] Copied: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
[3/7/2021 6:55:57 μμ] Checking Existing File: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
[3/7/2021 6:55:57 μμ] Copying: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
[3/7/2021 6:56:51 μμ] Validating: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
[3/7/2021 6:56:58 μμ] Copied: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
[3/7/2021 6:56:58 μμ] Checking Existing File: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
[3/7/2021 6:56:58 μμ] Copying: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
[3/7/2021 6:57:34 μμ] Validating: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
[3/7/2021 6:57:38 μμ] Copied: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
[3/7/2021 6:57:38 μμ] Checking Existing File: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
[3/7/2021 6:57:38 μμ] Copying: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
[3/7/2021 6:58:34 μμ] Validating: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
[3/7/2021 6:58:42 μμ] Copied: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
[3/7/2021 6:58:42 μμ] Checking Existing File: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
[3/7/2021 6:58:42 μμ] Copying: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
[3/7/2021 6:59:55 μμ] Validating: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
[3/7/2021 7:00:05 μμ] Copied: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
[3/7/2021 7:00:05 μμ] Checking Existing File: 1U5T-14G424-BK_1616682400000.TAR.GZ 
[3/7/2021 7:00:05 μμ] Copying: 1U5T-14G424-BK_1616682400000.TAR.GZ 
[3/7/2021 7:00:05 μμ] Validating: 1U5T-14G424-BK_1616682400000.TAR.GZ 
[3/7/2021 7:00:05 μμ] Copied: 1U5T-14G424-BK_1616682400000.TAR.GZ 
[3/7/2021 7:00:05 μμ] Checking Existing File: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
[3/7/2021 7:00:05 μμ] Copying: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
[3/7/2021 7:01:10 μμ] Validating: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
[3/7/2021 7:01:19 μμ] Copied: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
[3/7/2021 7:01:19 μμ] Checking Existing File: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
[3/7/2021 7:01:19 μμ] Copying: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
[3/7/2021 7:02:13 μμ] Validating: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
[3/7/2021 7:02:20 μμ] Copied: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
[3/7/2021 7:02:20 μμ] Checking Existing File: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
[3/7/2021 7:02:20 μμ] Copying: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
[3/7/2021 7:03:32 μμ] Validating: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
[3/7/2021 7:03:41 μμ] Copied: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
[3/7/2021 7:03:41 μμ] Checking Existing File: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
[3/7/2021 7:03:41 μμ] Copying: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
[3/7/2021 7:04:56 μμ] Validating: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
[3/7/2021 7:05:06 μμ] Copied: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
[3/7/2021 7:05:06 μμ] Generating reformat.lst
[3/7/2021 7:05:06 μμ] Generating autoinstall.lst
[3/7/2021 7:05:06 μμ] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

Have you master reset ?

Yes, I made a master reset from the screen

You can try disconnecting the battery for about 10-15 minutes and see if that resets the SCCM systems when reconnected.

Do the volume controls on the panel below the Sync unit work for volume, etc.?

Do you have Forscan and an OBD adapter?.
Is the car stock?, these updates should not interfere with anything stock.

Ok I will try this solution and I will inform about results.
The volume controls on the panel works correct

Have you made any adjustments with Forscan? Specifically the SCCM?

I disconnected the battery but the problem remains. Something I forgot to mention is a popup


message that sometimes appears

Yes I made (st logo,climate)

For the FORScan changes:
Did you change anything from C1MCA to CGEA?
What change did you make for the climate?
Do you have the original APIM asbuilt for the vehicle?

If you can post your APIM asbuilt maybe there is something that needs attention. You might try reloading the entire OEM APIM asbuilt to see if the steering wheel controls return.

The message of 'Installation in Progress" should go away after 2 ignition cycles as long as the car in run long enough for the navigation to finish the map parsing (or whatever it needs to do). This is not uncommon. If it persists, then it might need to be looked at.