Strange Results: "Interrogator Log USB"

Reading the photo I found the following that may explain these results:

https://community.cyanlabs.net/t/tutorial-apim-interrogator-utility-create-interrogator-log/1856

If you have installed Sync 3.2+ (3.2, 3.3, 3.4) on an older APIM that was previously running Sync 3.0, you may find that the xml file may not populate the information properly. If the -AD file version does not work properly, use the -AC or -AB file version. A Master Reset may be required in some cases.

I’ll try the files:

GB5T-14G386-AC
GB5T-14G386-AB.