Sync 1 to sync 3 upgrade no volume

Ford SYNC 3 Support CyanLabs Update Support
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1

Hello guys,

I recently upgraded my Sync 1 system to Sync 3, and I’ve been trying to figure out an issue for weeks. My volume doesn’t work at all. The volume buttons on the steering wheel respond, but when I press them, the volume indicator pops up on the screen and stays at 0. There is no sound from the system whatsoever.

I’ve been trying to troubleshoot it myself, but I’m stuck and could use some help with the FORScan settings. Has anyone experienced this issue or know what modules or settings I should check?

Any help would be greatly appreciated.
Current car: 2013 ford focus
vin# 1FADP3E22DL360261
Donor car: 2017 ford focus vin#1FADP3H24H225137

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: Unknown

Old SYNC Version: 1.4

New SYNC Version: 2.2

Do you have a error message, if so what is it?
Idk

Update Method: CyanLabs Manual Method

2

Did you modify the As-Built data? If you upgraded from SYNC 1 to SYNC 3, the As-Built settings need to be adjusted for your vehicle

3

Yes I’ve tried to change the apim as built on forscan but I don’t think I’m putting in the right numbers could someone send me the right data sheet

4

No need for a data sheet. All Sync 3 APIM’s are the same AB.

Sync 3 APIM Database - CyanLabs

5

Also, when I first installed Sync 3, the sound was working, but it was stuck at a set volume. I couldn’t actually change it, though the steering wheel button still showed the volume at 0. I started changing different settings in FORScan to try to fix it, and now I have no sound at all

6

Your welcome, you could have also said please.