Sync 3.0 to sync 3.4

update from 3.0 to 3.40, after about 20 minutes error as shown in the image, I ask us for support to solve the non-use of the sync, I redid the procedure for creating the usb but always trying again it stops at 20 minutes

To better assist you, post the log from the USB.

Ensure you have no other usb devices plugged in to the front or rear USB ports too.

I connected the iPhone cable but without the phone, this could be the problem?

CYANLABS - SYN3 UPDATER - V1.0.1.1
Operating System: Microsoft Windows 10 Pro (1909)

PREVIOUS CONFIGURATION
Version: 3.0.19205
Region: EU
Navigation: True
Mode: reformat

USB DETAILS
Model: Kingston DataTraveler 3.0 USB Device (Size: 28,9GB)
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
APPS=5U5T-14G381-EG_1598634070000.TAR.GZ
GRACENOTES=4U5T-14G423-AA_123694.tar.gz
ENH_DAB=1U5T-14G658-AF_1598633324000.TAR.GZ
VOICE=5U5T-14G391-AM_1598633466000.TAR.GZ
MAP=1U5T-14G421-BAG_1591726015000.TAR.GZ
MAP=1U5T-14G421-BBG_1591726765000.TAR.GZ
MAP=1U5T-14G421-BCG_1591726913000.TAR.GZ
MAP=1U5T-14G421-BDG_1591727234000.TAR.GZ
MAP=1U5T-14G421-BEG_1591727457000.TAR.GZ
MAP=1U5T-14G421-BFG_1591727753000.TAR.GZ
MAP=1U5T-14G421-BGG_1591728190000.TAR.GZ
MAP=1U5T-14G421-BHG_1591728542000.TAR.GZ
MAP=1U5T-14G421-BJG_1591729086000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAE_1580861780000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBE_1580861854000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCE_1580861916000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDE_1580862152000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BJ_1591719092000.TAR.GZ

AUTOINSTALL.LST
; CyanLabs Syn3Updater - reformat Mode - Sync 3.4.20196 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

SYNCMYRIDE FILES (19)
5U5T-14G381-EG_1598634070000.TAR.GZ (848,6MB)
4U5T-14G423-AA_123694.tar.gz (709,2MB)
1U5T-14G658-AF_1598633324000.TAR.GZ (58,8MB)
5U5T-14G391-AM_1598633466000.TAR.GZ (1,5GB)
1U5T-14G421-BAG_1591726015000.TAR.GZ (2,2GB)
1U5T-14G421-BBG_1591726765000.TAR.GZ (451,8MB)
1U5T-14G421-BCG_1591726913000.TAR.GZ (1,6GB)
1U5T-14G421-BDG_1591727234000.TAR.GZ (1GB)
1U5T-14G421-BEG_1591727457000.TAR.GZ (1,6GB)
1U5T-14G421-BFG_1591727753000.TAR.GZ (2,3GB)
1U5T-14G421-BGG_1591728190000.TAR.GZ (1,8GB)
1U5T-14G421-BHG_1591728542000.TAR.GZ (2,4GB)
1U5T-14G421-BJG_1591729086000.TAR.GZ (22MB)
4U5T-14G422-BAE_1580861780000.TAR.GZ (2,2GB)
4U5T-14G422-BBE_1580861854000.TAR.GZ (2GB)
4U5T-14G422-BCE_1580861916000.TAR.GZ (1,5GB)
4U5T-14G422-BDE_1580862152000.TAR.GZ (1,9GB)
1U5T-14G424-BJ_1591719092000.TAR.GZ (1,7KB)
1u5t-14g386-cb.tar.gz (8,5MB)

LOG
INFO: Starting process (Sync 3.4.20196 - EU - F9 (2019) - EU (09/2020))
INFO: Verifica 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifica Completata5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifica 4U5T-14G423-AA_123694.tar.gz
INFO: Verifica Completata4U5T-14G423-AA_123694.tar.gz
INFO: Verifica 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Verifica Completata1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Verifica 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Verifica Completata5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Verifica 1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Verifica 1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Verifica 1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Verifica 1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Verifica 1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Verifica 1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Verifica 1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Verifica 1U5T-14G421-BHG_1591728542000.TAR.GZ
WARN: Failed to verify 1U5T-14G421-BHG_1591728542000.TAR.GZ retrying
INFO: Downloading 1U5T-14G421-BHG_1591728542000.TAR.GZ
INFO: Downloading 1U5T-14G421-BJG_1591729086000.TAR.GZ
INFO: Downloading 4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Downloading 4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Downloading 4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Downloading 4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Downloading 1U5T-14G424-BJ_1591719092000.TAR.GZ
INFO: Verifica 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifica Completata5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifica 4U5T-14G423-AA_123694.tar.gz
INFO: Verifica Completata4U5T-14G423-AA_123694.tar.gz
INFO: Verifica 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Verifica Completata1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Verifica 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Verifica Completata5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Verifica 1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Verifica 1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Verifica 1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Verifica 1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Verifica 1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Verifica 1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Verifica 1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Verifica 1U5T-14G421-BHG_1591728542000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BHG_1591728542000.TAR.GZ
INFO: Verifica 1U5T-14G421-BJG_1591729086000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BJG_1591729086000.TAR.GZ
INFO: Verifica 4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Verifica Completata4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Verifica 4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Verifica Completata4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Verifica 4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Verifica Completata4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Verifica 4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Verifica Completata4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Verifica 1U5T-14G424-BJ_1591719092000.TAR.GZ
INFO: Verifica Completata1U5T-14G424-BJ_1591719092000.TAR.GZ
INFO: Tutti i download sono completati!
INFO: Re-creating partition table as MBR and formatting as ExFat on selected USB drive
INFO: Creating reformat reformat.lst
INFO: Creating reformat autoinstall.lst
INFO: Copying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifica 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifica Completata5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Copying 4U5T-14G423-AA_123694.tar.gz
INFO: Verifica 4U5T-14G423-AA_123694.tar.gz
INFO: Verifica Completata4U5T-14G423-AA_123694.tar.gz
INFO: Copying 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Verifica 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Verifica Completata1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Copying 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Verifica 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Verifica Completata5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Copying 1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Verifica 1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Copying 1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Verifica 1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Copying 1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Verifica 1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Copying 1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Verifica 1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Copying 1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Verifica 1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Copying 1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Verifica 1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Copying 1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Verifica 1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Copying 1U5T-14G421-BHG_1591728542000.TAR.GZ
INFO: Verifica 1U5T-14G421-BHG_1591728542000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BHG_1591728542000.TAR.GZ
INFO: Copying 1U5T-14G421-BJG_1591729086000.TAR.GZ
INFO: Verifica 1U5T-14G421-BJG_1591729086000.TAR.GZ
INFO: Verifica Completata1U5T-14G421-BJG_1591729086000.TAR.GZ
INFO: Copying 4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Verifica 4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Verifica Completata4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Copying 4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Verifica 4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Verifica Completata4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Copying 4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Verifica 4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Verifica Completata4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Copying 4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Verifica 4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Verifica Completata4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Copying 1U5T-14G424-BJ_1591719092000.TAR.GZ
INFO: Verifica 1U5T-14G424-BJ_1591719092000.TAR.GZ
INFO: Verifica Completata1U5T-14G424-BJ_1591719092000.TAR.GZ
INFO: Copying 1u5t-14g386-cb.tar.gz
INFO: Verifica 1u5t-14g386-cb.tar.gz
INFO: Verifica Completata1u5t-14g386-cb.tar.gz
INFO: Processo Completato!

Did you have navigation before trying to upgrade?

from the photo that I have indicated it is not possible to identify if there are maps? if i tried a new update without nav i would solve?

It’s a simple question: did the unit had maps / navigation before ?
You as a user should tell us, instead of referring us to some photo…

This vehicle is NOT equipped with navigation.
From vehicle data vin decoder: WF0VXXGCEVJU81585
2018 CMAX, built 26.08.2018, Navigation System: Without navigation system; Message Center: With a message center; Navigation Disc: Without navigation disc; Navigation Data: No navigation data.

Go back to the Syn3 Updater application and run the app again but this time WITHOUT NAV.

You cannot install maps on a NON-Nav unit.

I would like to update sync 3 to build 20237 after switching from 3.0 build 19205 to 3.4 build 20196. with the same procedure I can do it without difficulty, thanks a lot

You should be able to update directly to the new version using the Syn3 Updater. Just select the current version on your device, 3.4.20196, and the version you want, 3.4.20237, and make sure you select NON-NAV, or NO MAPS. Run the update in the vehicle.

However, having a NON-NAV unit, you might find the update may fail. If this is the case, don’t panic. Go to this tutorial and perform the Gracenotes removal, then update the unit again.

Read this and follow the instructions for Gracenotes removal.

3 posts were merged into an existing topic: 3.0 to 3.4 update

I have SYNC 3.4 installed, Everest 2019, but for some reason, if on homescreen, it doesnt show my Navigation in terms of a map, just the compass. Am i doing something wrong?

Did you master reset?

I think this is the ROW maps. The setting below (telenav common) will enable this, but on ROW maps you may get a navigation error message. If so, it is not possible to enable in your area:

7D0-01-02: #X##-####-####

2 = USB2 Disabled, Navigation Enabled (Telenav Common HMI), Rear EFP Disabled
3 = USB2 Disabled, Navigation Enabled (Telenav Common HMI), Rear EFP Enabled
4 = USB2 Disabled, Navigation Enabled (NNG External HMI), Rear EFP Disabled
5 = USB2 Disabled, Navigation Enabled (NNG External HMI), Rear EFP Enabled