Sync 3.4.23188 and TravelLink

[MuskiesFan4Ever]

After updating my 2017 Escape to the latest Sync 3.4.23188 and Nav to 2.23 it appears my SiriusXM has lost the TravelLink data services such as traffic, weather, etc.

When I look at the XM Subscription Info screen the Audio shows Subscribed but everything else shows “Not Available”. I’ve confirmed with SiriusXM that my account is still supposed to have those data services and I even had them send a reactiviation signal but that had no effect.

I saw a post from a few years ago when a release of Sync 3 caused a similar issue with TravelLink and they had to downgrade.

Anyone know if this 3.4.23188 version causes known issues with TravelLink… and if so, what version will I need to downgrade to so that TravelLink starts working again?

Thanks

---

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.23219

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
No errors or any other problems other than losing TravelLink.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.1.0 (Stable)

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.13.1.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.23219
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model:  USB  SanDisk 3.2Gen1 USB Device
Size: 28.6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCN_1709611788000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBN_1709611416000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAN_1709610798000.TAR.GZ
MAP=4U5T-14G421-CJG_1709610049000.TAR.GZ
MAP=4U5T-14G421-CHG_1709609492000.TAR.GZ
MAP=4U5T-14G421-CGG_1709608813000.TAR.GZ
MAP=4U5T-14G421-CFG_1709608559000.TAR.GZ
MAP=4U5T-14G421-CEG_1709607297000.TAR.GZ
MAP=4U5T-14G421-CDG_1709589204000.TAR.GZ
MAP=4U5T-14G421-CCG_1709587982000.TAR.GZ
MAP=4U5T-14G421-CBG_1709587496000.TAR.GZ
MAP=4U5T-14G421-CAG_1708029977000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.1.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G422-CCN_1709611788000.TAR.GZ (540.7MB)
4U5T-14G422-CBN_1709611416000.TAR.GZ (793MB)
4U5T-14G422-CAN_1709610798000.TAR.GZ (1.2GB)
4U5T-14G421-CJG_1709610049000.TAR.GZ (707.8MB)
4U5T-14G421-CHG_1709609492000.TAR.GZ (1023.3MB)
4U5T-14G421-CGG_1709608813000.TAR.GZ (1.2GB)
4U5T-14G421-CFG_1709608559000.TAR.GZ (1.1GB)
4U5T-14G421-CEG_1709607297000.TAR.GZ (1.1GB)
4U5T-14G421-CDG_1709589204000.TAR.GZ (1.3GB)
4U5T-14G421-CCG_1709587982000.TAR.GZ (1.1GB)
4U5T-14G421-CBG_1709587496000.TAR.GZ (1.1GB)
4U5T-14G421-CAG_1708029977000.TAR.GZ (1014.9MB)

LOG
[2/27/2025 6:13:27 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.23 (2023) - NA 
[2/27/2025 6:13:27 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[2/27/2025 6:13:27 PM] MY20 Protection: Auto-Detect 
[2/27/2025 6:13:27 PM] Formatting USB drive
[2/27/2025 6:13:27 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/27/2025 6:13:35 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/27/2025 6:13:35 PM] Downloading: 1u5t-14g386-cb.tar.gz
[2/27/2025 6:13:38 PM] Validating: 1u5t-14g386-cb.tar.gz 
[2/27/2025 6:13:38 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[2/27/2025 6:13:38 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/27/2025 6:13:38 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/27/2025 6:13:38 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/27/2025 6:13:38 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/27/2025 6:13:38 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/27/2025 6:13:38 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2/27/2025 6:13:48 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/27/2025 6:13:49 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/27/2025 6:13:49 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/27/2025 6:13:49 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/27/2025 6:14:00 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/27/2025 6:14:02 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/27/2025 6:14:02 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/27/2025 6:14:02 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/27/2025 6:14:20 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/27/2025 6:14:23 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/27/2025 6:14:23 PM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[2/27/2025 6:14:23 PM] Downloading: 4U5T-14G422-CCN_1709611788000.TAR.GZ
[2/27/2025 6:15:25 PM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[2/27/2025 6:15:27 PM] Downloaded: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[2/27/2025 6:15:27 PM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[2/27/2025 6:15:27 PM] Downloading: 4U5T-14G422-CBN_1709611416000.TAR.GZ
[2/27/2025 6:17:05 PM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[2/27/2025 6:17:07 PM] Downloaded: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[2/27/2025 6:17:07 PM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[2/27/2025 6:17:07 PM] Downloading: 4U5T-14G422-CAN_1709610798000.TAR.GZ
[2/27/2025 6:19:46 PM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[2/27/2025 6:19:50 PM] Downloaded: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[2/27/2025 6:19:50 PM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[2/27/2025 6:19:50 PM] Downloading: 4U5T-14G421-CJG_1709610049000.TAR.GZ
[2/27/2025 6:21:08 PM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[2/27/2025 6:21:11 PM] Downloaded: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[2/27/2025 6:21:11 PM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[2/27/2025 6:21:11 PM] Downloading: 4U5T-14G421-CHG_1709609492000.TAR.GZ
[2/27/2025 6:22:14 PM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[2/27/2025 6:22:17 PM] Downloaded: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[2/27/2025 6:22:17 PM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[2/27/2025 6:22:17 PM] Downloading: 4U5T-14G421-CGG_1709608813000.TAR.GZ
[2/27/2025 6:23:21 PM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[2/27/2025 6:23:24 PM] Downloaded: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[2/27/2025 6:23:24 PM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[2/27/2025 6:23:24 PM] Downloading: 4U5T-14G421-CFG_1709608559000.TAR.GZ
[2/27/2025 6:23:46 PM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[2/27/2025 6:23:50 PM] Downloaded: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[2/27/2025 6:23:50 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[2/27/2025 6:23:50 PM] Downloading: 4U5T-14G421-CEG_1709607297000.TAR.GZ
[2/27/2025 6:24:16 PM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[2/27/2025 6:24:20 PM] Downloaded: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[2/27/2025 6:24:20 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[2/27/2025 6:24:20 PM] Downloading: 4U5T-14G421-CDG_1709589204000.TAR.GZ
[2/27/2025 6:24:51 PM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[2/27/2025 6:24:55 PM] Downloaded: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[2/27/2025 6:24:55 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[2/27/2025 6:24:55 PM] Downloading: 4U5T-14G421-CCG_1709587982000.TAR.GZ
[2/27/2025 6:26:10 PM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[2/27/2025 6:26:14 PM] Downloaded: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[2/27/2025 6:26:14 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[2/27/2025 6:26:14 PM] Downloading: 4U5T-14G421-CBG_1709587496000.TAR.GZ
[2/27/2025 6:27:41 PM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[2/27/2025 6:27:45 PM] Downloaded: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[2/27/2025 6:27:45 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[2/27/2025 6:27:45 PM] Downloading: 4U5T-14G421-CAG_1708029977000.TAR.GZ
[2/27/2025 6:29:18 PM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[2/27/2025 6:29:21 PM] Downloaded: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[2/27/2025 6:29:21 PM] Preparing USB drive
[2/27/2025 6:29:21 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/27/2025 6:29:21 PM] Copying: 1u5t-14g386-cb.tar.gz 
[2/27/2025 6:29:22 PM] Validating: 1u5t-14g386-cb.tar.gz 
[2/27/2025 6:29:22 PM] Copied: 1u5t-14g386-cb.tar.gz 
[2/27/2025 6:29:22 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/27/2025 6:29:22 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/27/2025 6:29:22 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/27/2025 6:29:22 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/27/2025 6:29:22 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/27/2025 6:29:22 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/27/2025 6:29:56 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/27/2025 6:30:06 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/27/2025 6:30:06 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/27/2025 6:30:06 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/27/2025 6:31:06 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/27/2025 6:31:22 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/27/2025 6:31:22 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/27/2025 6:31:22 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/27/2025 6:33:00 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/27/2025 6:33:24 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/27/2025 6:33:24 PM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[2/27/2025 6:33:24 PM] Copying: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[2/27/2025 6:34:40 PM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[2/27/2025 6:34:55 PM] Copied: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[2/27/2025 6:34:55 PM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[2/27/2025 6:34:55 PM] Copying: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[2/27/2025 6:38:05 PM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[2/27/2025 6:38:28 PM] Copied: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[2/27/2025 6:38:28 PM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[2/27/2025 6:38:28 PM] Copying: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[2/27/2025 6:41:52 PM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[2/27/2025 6:42:27 PM] Copied: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[2/27/2025 6:42:27 PM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[2/27/2025 6:42:27 PM] Copying: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[2/27/2025 6:43:49 PM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[2/27/2025 6:44:09 PM] Copied: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[2/27/2025 6:44:09 PM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[2/27/2025 6:44:09 PM] Copying: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[2/27/2025 6:45:55 PM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[2/27/2025 6:46:24 PM] Copied: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[2/27/2025 6:46:24 PM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[2/27/2025 6:46:24 PM] Copying: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[2/27/2025 6:48:44 PM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[2/27/2025 6:49:17 PM] Copied: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[2/27/2025 6:49:17 PM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[2/27/2025 6:49:17 PM] Copying: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[2/27/2025 6:53:39 PM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[2/27/2025 6:54:11 PM] Copied: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[2/27/2025 6:54:11 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[2/27/2025 6:54:11 PM] Copying: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[2/27/2025 6:56:45 PM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[2/27/2025 6:57:17 PM] Copied: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[2/27/2025 6:57:17 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[2/27/2025 6:57:17 PM] Copying: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[2/27/2025 6:59:55 PM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[2/27/2025 7:00:33 PM] Copied: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[2/27/2025 7:00:33 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[2/27/2025 7:00:33 PM] Copying: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[2/27/2025 7:02:42 PM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[2/27/2025 7:03:14 PM] Copied: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[2/27/2025 7:03:14 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[2/27/2025 7:03:14 PM] Copying: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[2/27/2025 7:06:14 PM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[2/27/2025 7:06:47 PM] Copied: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[2/27/2025 7:06:47 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[2/27/2025 7:06:47 PM] Copying: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[2/27/2025 7:09:56 PM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[2/27/2025 7:10:24 PM] Copied: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[2/27/2025 7:10:24 PM] Generating reformat.lst
[2/27/2025 7:10:24 PM] Generating autoinstall.lst
[2/27/2025 7:10:24 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

[F150Chief]

@MuskiesFan4Ever

TravelLink

TSB 21-2150: Sync 3 SiriusXM and Travel Link and other issues

A couple weeks ago, my Sirius TravelLink stopped working, with most of the selections showing as not available. After a few calls with Sirius support, the last one being with the advanced tech support team, they said the account is fine and it had to be a problem with the truck. Been searching all the Ford forums I could find and found out that the truck had automatically updated to version 21020 which broke much of TravelLink and even affected the nav maps (not showing traffic patterns green/…

[warlock12118]

First question, are you paying for Travel Link?
It’s a $2/mo add on to the normal XM subscription, if you bought the vehicle used and the previous owner had never subscribed to XM the Ford free Travel Link for 5 years kicks in and expires 5 years after the activation (this is tracked by the ESN of the ACM not the VIN).
On my 2018 Fusion, my Travel Link expired in 2023 exactly 5 years to the day from when the subscription went live. When I swapped out my original ACM for one out of a 2020 Fusion (to get X40) that one had never had XM activated so I now have free Travel Link until 2029.

[MuskiesFan4Ever]

Yes, started paying for TavelLink a few years ago after the free 5 years expired.

I’ve confirmed with XM that everything is correct on their end… they even sent a few reactivations but still no luck. At least audio still works OK.

The only thing that changed when TraveLink quit working was updating Sync from 3.0.23219 to 3.4.23188.

I really don’t want to downgrade Sync back to 3.0.* just to get TravelLink working again so if there is no other known solution I think I might just cancel my TravelLink subscription all together.

Anymore when I’m full on road tripping I just use Android Auto with Waze for navigation which gets better traffic alerts than is provided by TravelLink.

Thanks for the reply.

[warlock12118]

As stated in the doc, once you reformat the APIM and go to 3.4.x you cannot revert to 3.0.x.
btw, you might want to look at Google Maps vs Waze, after Google bought Waze they loaded a lot of the functionality into Google Maps.