Sync 3.4.23188 Update Nav fault

Upgraded from version 3.0.19205 to 3.4.23188 with NA 2.24 maps now getting navigation fault


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.19205

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
error_04

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.14.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.19205
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Kingston DataTraveler 3.0 USB Device
Size: 57.7GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=4U5T-14G421-CJD_1615428865000.TAR.GZ
MAP=4U5T-14G421-CHD_1615428793000.TAR.GZ
MAP=4U5T-14G421-CGD_1615428721000.TAR.GZ
MAP=4U5T-14G421-CFD_1615428639000.TAR.GZ
MAP=4U5T-14G421-CED_1615428554000.TAR.GZ
MAP=4U5T-14G421-CDD_1615428467000.TAR.GZ
MAP=4U5T-14G421-CCD_1615428361000.TAR.GZ
MAP=4U5T-14G421-CBD_1615428261000.TAR.GZ
MAP=4U5T-14G421-CAD_1615428059000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CD_1616778089000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAJ_1626961442000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBJ_1626962550000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCJ_1626963400000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.14.2.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (18)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)
4U5T-14G422-CAJ_1626961442000.TAR.GZ (1.3GB)
4U5T-14G422-CBJ_1626962550000.TAR.GZ (772.4MB)
4U5T-14G422-CCJ_1626963400000.TAR.GZ (549.6MB)

LOG
[2025-11-30 7:48:49 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.20 (2020) - NA 
[2025-11-30 7:48:49 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[2025-11-30 7:48:49 PM] MY20 Protection: Auto-Detect 
[2025-11-30 7:48:49 PM] Formatting USB drive
[2025-11-30 7:48:49 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2025-11-30 7:48:58 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2025-11-30 7:48:58 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[2025-11-30 7:48:58 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2025-11-30 7:48:58 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[2025-11-30 7:48:58 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2025-11-30 7:48:59 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[2025-11-30 7:48:59 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2025-11-30 7:49:01 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[2025-11-30 7:49:01 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2025-11-30 7:49:03 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[2025-11-30 7:49:03 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[2025-11-30 7:49:03 PM] Downloading: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[2025-11-30 7:49:18 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[2025-11-30 7:49:20 PM] Downloaded: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[2025-11-30 7:49:20 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[2025-11-30 7:49:20 PM] Downloading: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[2025-11-30 7:49:41 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[2025-11-30 7:49:45 PM] Downloaded: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[2025-11-30 7:49:45 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[2025-11-30 7:49:45 PM] Downloading: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[2025-11-30 7:50:19 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[2025-11-30 7:50:23 PM] Downloaded: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[2025-11-30 7:50:23 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[2025-11-30 7:50:23 PM] Downloading: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[2025-11-30 7:51:12 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[2025-11-30 7:51:16 PM] Downloaded: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[2025-11-30 7:51:16 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[2025-11-30 7:51:16 PM] Downloading: 4U5T-14G421-CED_1615428554000.TAR.GZ
[2025-11-30 7:51:43 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[2025-11-30 7:51:47 PM] Downloaded: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[2025-11-30 7:51:47 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[2025-11-30 7:51:47 PM] Downloading: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[2025-11-30 7:52:14 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[2025-11-30 7:52:18 PM] Downloaded: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[2025-11-30 7:52:18 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[2025-11-30 7:52:18 PM] Downloading: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[2025-11-30 7:52:43 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[2025-11-30 7:52:47 PM] Downloaded: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[2025-11-30 7:52:47 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[2025-11-30 7:52:47 PM] Downloading: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[2025-11-30 7:53:12 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[2025-11-30 7:53:16 PM] Downloaded: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[2025-11-30 7:53:16 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[2025-11-30 7:53:16 PM] Downloading: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[2025-11-30 7:53:39 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[2025-11-30 7:53:43 PM] Downloaded: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[2025-11-30 7:53:43 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[2025-11-30 7:53:43 PM] Downloading: 4U5T-14G424-CD_1616778089000.TAR.GZ
[2025-11-30 7:53:43 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[2025-11-30 7:53:43 PM] Downloaded: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[2025-11-30 7:53:43 PM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[2025-11-30 7:53:43 PM] Downloading: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[2025-11-30 7:54:11 PM] Validating: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[2025-11-30 7:54:15 PM] Downloaded: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[2025-11-30 7:54:15 PM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[2025-11-30 7:54:15 PM] Downloading: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[2025-11-30 7:54:32 PM] Validating: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[2025-11-30 7:54:35 PM] Downloaded: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[2025-11-30 7:54:35 PM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[2025-11-30 7:54:35 PM] Downloading: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[2025-11-30 7:54:47 PM] Validating: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[2025-11-30 7:54:49 PM] Downloaded: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[2025-11-30 7:54:49 PM] Preparing USB drive
[2025-11-30 7:54:49 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2025-11-30 7:54:49 PM] Copying: 1u5t-14g386-cb.tar.gz 
[2025-11-30 7:54:50 PM] Validating: 1u5t-14g386-cb.tar.gz 
[2025-11-30 7:54:50 PM] Copied: 1u5t-14g386-cb.tar.gz 
[2025-11-30 7:54:50 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2025-11-30 7:54:50 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2025-11-30 7:54:50 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2025-11-30 7:54:50 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2025-11-30 7:54:50 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2025-11-30 7:54:50 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2025-11-30 7:55:27 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2025-11-30 7:55:28 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2025-11-30 7:55:28 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2025-11-30 7:55:28 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2025-11-30 7:56:22 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2025-11-30 7:56:24 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2025-11-30 7:56:24 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2025-11-30 7:56:24 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2025-11-30 7:57:44 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2025-11-30 7:57:47 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2025-11-30 7:57:47 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[2025-11-30 7:57:47 PM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[2025-11-30 7:58:51 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[2025-11-30 7:58:53 PM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[2025-11-30 7:58:53 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[2025-11-30 7:58:53 PM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[2025-11-30 8:00:24 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[2025-11-30 8:00:26 PM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[2025-11-30 8:00:26 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[2025-11-30 8:00:26 PM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[2025-11-30 8:02:10 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[2025-11-30 8:02:12 PM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[2025-11-30 8:02:12 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[2025-11-30 8:02:12 PM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[2025-11-30 8:03:56 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[2025-11-30 8:03:58 PM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[2025-11-30 8:03:58 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[2025-11-30 8:03:58 PM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[2025-11-30 8:05:36 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[2025-11-30 8:05:39 PM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[2025-11-30 8:05:39 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[2025-11-30 8:05:39 PM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[2025-11-30 8:07:37 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[2025-11-30 8:07:40 PM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[2025-11-30 8:07:40 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[2025-11-30 8:07:40 PM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[2025-11-30 8:09:20 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[2025-11-30 8:09:22 PM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[2025-11-30 8:09:22 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[2025-11-30 8:09:22 PM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[2025-11-30 8:11:05 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[2025-11-30 8:11:07 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[2025-11-30 8:11:07 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[2025-11-30 8:11:07 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[2025-11-30 8:12:47 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[2025-11-30 8:12:50 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[2025-11-30 8:12:50 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[2025-11-30 8:12:50 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[2025-11-30 8:12:50 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[2025-11-30 8:12:50 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[2025-11-30 8:12:50 PM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[2025-11-30 8:12:50 PM] Copying: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[2025-11-30 8:14:53 PM] Validating: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[2025-11-30 8:14:56 PM] Copied: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[2025-11-30 8:14:56 PM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[2025-11-30 8:14:56 PM] Copying: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[2025-11-30 8:16:06 PM] Validating: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[2025-11-30 8:16:08 PM] Copied: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[2025-11-30 8:16:08 PM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[2025-11-30 8:16:08 PM] Copying: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[2025-11-30 8:16:58 PM] Validating: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[2025-11-30 8:16:59 PM] Copied: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[2025-11-30 8:16:59 PM] Generating reformat.lst
[2025-11-30 8:16:59 PM] Generating autoinstall.lst
[2025-11-30 8:16:59 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

forgot to mention, did both soft and hard master reset to no avail.

Does that have the ST2 or ST3 package?

st3

1 Like

Do you know how to get into the Diagnostic screens? If you do, do you show any satilite signal?

Have you used Forscan?

unfortunately not, but I can google and try. I have forscan on my laptop, so I’ll hook that up tomorrow and see.

1 Like

Start by going into the diagnostic menus and look at the sat signal. If you have no signal and you have not made any changes to the APIM than your antenna may have gone bad.

If you have made changes to the APIM with Forscan than it is more than likly an AB setting.

1 Like

Original post shows you got an error_04 .

Did you have NAV before you did the reformat?

The ST3 package comes with NAV that year unless he swapped APIM’s.