Sync 3.4 Black Screen MY20

[huilo]

Trying to upgrade to 8" screen from 4" screen on MY20+ APIM. Upgrade got to restart screen then ford logo on screen came on and the screen just stays black but still lit up. When I cycle the car the same ford logo comes on then the screen goes black but still lit up.

---

SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: MY20

Install Type: OEM

Old SYNC Version: 3.4.23188

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

<p:OTAModuleSnapShot xmlns:d2p1="urn:ford/Vehicle/Module/Information/v3.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0" version="2025-01-14" xsi:schemaLocation="urn:ford/Vehicle/Module/Information/v3.0 ModuleSnapshot.xsd">
<p:VIN></p:VIN>
<p:ModuleName>ECU</p:ModuleName>
<p:RequestRole>
<d2p1:Role>CONSUMER</d2p1:Role>
<d2p1:RoleSource>OTA</d2p1:RoleSource>
<d2p1:RoleDesc>SYNCGEN3</d2p1:RoleDesc>
<d2p1:RoleID>OTA</d2p1:RoleID>
</p:RequestRole>
<p:BroadcastDTCType>
<d2p1:DTC DTCValue="50010148"/>
<d2p1:DTC DTCValue="90870108"/>
</p:BroadcastDTCType>
<p:Node isFlashed="false" specificationCategory="GGDS">
<d2p1:Address>7D0</d2p1:Address>
<d2p1:ECUAcronym name="APIM">
<d2p1:State>
<d2p1:Gateway gatewayType="NONE">
<d2p1:DID didFormat="ASCII" didType="Embedded Consumer Operating System Part Number" didValue="8033" responseLength="24">
<d2p1:Response>NU5T-14G381-AD</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8060" responseLength="384">
<d2p1:Response>345535542d3134473432332d434300000000000000000000355535542d3134473339312d435300000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8061" responseLength="384">
<d2p1:Response>000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU Checksum 1" didValue="D704" responseLength="4">
<d2p1:Response>f4742073</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU Checksum 2" didValue="D705" responseLength="4">
<d2p1:Response>b479f709</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE00" didValue="DE00">
<d2p1:Response>0a2a0c02000008060080</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE01" didValue="DE01">
<d2p1:Response>55530105c082019028b00405</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE02" didValue="DE02">
<d2p1:Response>0000010200</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE03" didValue="DE03">
<d2p1:Response>00000af1140001</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE04" didValue="DE04">
<d2p1:Response>17fc181a32be</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE05" didValue="DE05">
<d2p1:Response>50</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE06" didValue="DE06">
<d2p1:Response>29003300000000a3b4000056567c00c7</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="On-line Diagnostic Database Reference Number" didValue="F110" responseLength="24">
<d2p1:Response>DS-1U5T-14G371-EM</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Core Assembly Number" didValue="F111" responseLength="24">
<d2p1:Response>GU5T-14G380-CF</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Delivery Assembly Number" didValue="F113" responseLength="24">
<d2p1:Response>NU5T-14G371-LAG</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Calibration Data #1 Number" didValue="F124" responseLength="24">
<d2p1:Response>1U5T-14G375-CA</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="Private Sub Node #1 Serial Number" didValue="F141" responseLength="16">
<d2p1:Response>V2AT0412</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="State Encoded" didType="Software Download Specification Version" didValue="F162" responseLength="1">
<d2p1:Response>Blank</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="State Encoded" didType="Diagnostic Specification Version" didValue="F163" responseLength="1">
<d2p1:Response>03</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="Vehicle Manufacturer ECU Software Number" didValue="F188" responseLength="24">
<d2p1:Response>1U5T-14G374-EM</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Serial Number" didValue="F18C" responseLength="16">
<d2p1:Response/>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU MAC Address 1" didValue="F1D0" responseLength="6">
<d2p1:Response>b8:94:d9:aa:f0:d1</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU MAC Address 2" didValue="F1D1" responseLength="6">
<d2p1:Response>b8:94:d9:aa:f0:d2</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
</d2p1:Gateway>
</d2p1:State>
</d2p1:ECUAcronym>
<d2p1:ODLNetwork d2p1:NetworkDataRate="500" d2p1:NetworkName="HS-CAN" d2p1:NetworkProtocol="CAN" d2p1:DLCName="SAE J1962" d2p1:Pins="6,14"/>
<d2p1:DTC DTCValue="50010148"/>
<d2p1:DTC DTCValue="90870108"/>
<d2p1:AdditionalAttributes logGeneratedDateTime="2025-01-14T23:11:40+00:00" RAM="357142528" vmcuVersion="Vector_VMCU_05.04.28">
<d2p1:PartitionHealth type="/fs/Nuance/" total="465M" available="3.2M"/>
<d2p1:PartitionHealth type="/fs/Nuance/grace" total="775M" available="5.8M"/>
<d2p1:PartitionHealth type="/fs/rwdata/" total="1.2G" available="850M"/>
<d2p1:PartitionHealth type="/fs/rwdata/quip/" total="35M" available="35M"/>
<d2p1:PartitionHealth type="/fs/rwdata/quip/" total="90M" available="90M"/>
<d2p1:PartitionHealth type="/fs/mp/" total="1.4G" available="84M"/>
<d2p1:PartitionHealth type="/fs/images/" total="10G" available="8.8G"/>
<d2p1:InstallationLog/>
<d2p1:SyncData>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</d2p1:SyncData>
</d2p1:AdditionalAttributes>
</p:Node>
</p:OTAModuleSnapShot>

[CyanLabs]

That’s not your log file, likely you had a MY20 unit and have now bricked your APIM.

[Salex]

I found this discussion

SYNC 3 Software and Upgrading Screen Hardware

Hey, don’t worry, it’s recoverable. Having to change some asbuilt is not unexpected, and may or may bot be required depending on some variables. That’s why I asked if you had one. Since now you need it, it won’t be money spent without reason. I assume the APIM is actually operational , for instance radio or other functions, right?. If so, if you do not want to to wait until getting the new adapter, you may try reverting the changes… I will review the log later once I’m back at home.

Sounds similar

[huilo]

Sorry that’s my interrogator log file. I will post my syn3 log file this evening.

[CyanLabs]

Did you submit it to our database (ignore the auto suggested link) ? if so do you know your computer name? i can find it that way

[SaNdMaN]

When did you create that interrogator log ?
I would assume that after you upgraded the unit…

[huilo]

I do not think I sent the file to the database.

Yes that is after. I also have a before interrogator log file.

[SaNdMaN]

@huilo

Yes that is after

That makes sense, since it has the new 3.4 for 8 inches… Can you share the XML file instead of a copy/paste?, I’m interested in the current configuration.

Also, do you have forscan and an adapter?

[huilo]

In the process of gettting Forscan now

[huilo]

This post solved my issue. Is it normal for the ford splash screen to “load” three times before turning on? I.e. the gradient of blue goes to the bottom of the logo three times before the main screen comes on.