Sync 3 error while updating insert stick drive

Hey guy’s I really need help here .
I was updating my sync 3 to 3.4 via usb in middle of updating screen was red with error message on the car screen I did took off the usb plug in back in the laptop and tried to download the update again to usb but it keep asking me for XML file but I don’t have the XML file at this moment it got deleted somehow during the install and now my radio screen frozen on screen asking to insert stick drive once I do that it shows package file not found. So please I need your guy’s help what I can do now I did disconnect the battery and still showing same screen


SYNC Region: North America & Canada

Navigation Variant: Yes

Install Type: Original OEM / Stock

Old SYNC Version: 3.020204

New SYNC Version: 3.420351

Do you have a error message, if so what is it?
Insert stick drive

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.10.9.0

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.10.9.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: Pretec UltimateGuard USB Device
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
VOICE=5U5T-14G391-CP_1626959995000.TAR.GZ
APPS=5U5T-14G381-EU_1634769242000.TAR.GZ
MAP=4U5T-14G421-CJD_1615428865000.TAR.GZ
MAP=4U5T-14G421-CHD_1615428793000.TAR.GZ
MAP=4U5T-14G421-CGD_1615428721000.TAR.GZ
MAP=4U5T-14G421-CFD_1615428639000.TAR.GZ
MAP=4U5T-14G421-CED_1615428554000.TAR.GZ
MAP=4U5T-14G421-CDD_1615428467000.TAR.GZ
MAP=4U5T-14G421-CCD_1615428361000.TAR.GZ
MAP=4U5T-14G421-CBD_1615428261000.TAR.GZ
MAP=4U5T-14G421-CAD_1615428059000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CD_1616778089000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAJ_1626961442000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBJ_1626962550000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCJ_1626963400000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.9.0 Stable - reformat  Mode - Sync 3.4.21265 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
5U5T-14G391-CP_1626959995000.TAR.GZ (385.4MB)
5U5T-14G381-EU_1634769242000.TAR.GZ (847.2MB)
4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)
4U5T-14G422-CAJ_1626961442000.TAR.GZ (1.3GB)
4U5T-14G422-CBJ_1626962550000.TAR.GZ (772.4MB)
4U5T-14G422-CCJ_1626963400000.TAR.GZ (549.6MB)

LOG
[5/8/2022 4:02:24 PM] Selected Region: NA - Release: Sync 3.4.21265 - Map Version: 2.20 (2020) - NA 
[5/8/2022 4:02:24 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[5/8/2022 4:02:24 PM] MY20 Protection: Disabled / Not MY20 
[5/8/2022 4:02:24 PM] Formatting USB drive
[5/8/2022 4:02:24 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[5/8/2022 4:02:38 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[5/8/2022 4:02:38 PM] Downloading: 1u5t-14g386-cb.tar.gz
[5/8/2022 4:02:43 PM] Validating: 1u5t-14g386-cb.tar.gz 
[5/8/2022 4:02:43 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[5/8/2022 4:02:43 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[5/8/2022 4:02:43 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[5/8/2022 4:04:51 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[5/8/2022 4:07:42 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[5/8/2022 4:07:42 PM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[5/8/2022 4:07:42 PM] Downloading: 5U5T-14G391-CP_1626959995000.TAR.GZ
[5/8/2022 4:10:16 PM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[5/8/2022 4:10:30 PM] Downloaded: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[5/8/2022 4:10:30 PM] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[5/8/2022 4:10:30 PM] Downloading: 5U5T-14G381-EU_1634769242000.TAR.GZ
[5/8/2022 4:17:21 PM] Validating: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[5/8/2022 4:17:44 PM] Downloaded: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[5/8/2022 4:17:44 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[5/8/2022 4:17:44 PM] Downloading: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[5/8/2022 4:20:12 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[5/8/2022 4:20:22 PM] Downloaded: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[5/8/2022 4:20:22 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[5/8/2022 4:20:22 PM] Downloading: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[5/8/2022 4:24:05 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[5/8/2022 4:24:34 PM] Downloaded: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[5/8/2022 4:24:34 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[5/8/2022 4:24:34 PM] Downloading: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[5/8/2022 4:28:45 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[5/8/2022 4:29:01 PM] Downloaded: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[5/8/2022 4:29:01 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[5/8/2022 4:29:01 PM] Downloading: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[5/8/2022 4:32:59 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[5/8/2022 4:33:48 PM] Downloaded: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[5/8/2022 4:33:48 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[5/8/2022 4:33:48 PM] Downloading: 4U5T-14G421-CED_1615428554000.TAR.GZ
[5/8/2022 4:37:58 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[5/8/2022 4:38:46 PM] Downloaded: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[5/8/2022 4:38:46 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[5/8/2022 4:38:46 PM] Downloading: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[5/8/2022 4:43:31 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[5/8/2022 4:44:24 PM] Downloaded: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[5/8/2022 4:44:24 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[5/8/2022 4:44:24 PM] Downloading: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[5/8/2022 4:48:24 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[5/8/2022 4:48:49 PM] Downloaded: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[5/8/2022 4:48:49 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[5/8/2022 4:48:49 PM] Downloading: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[5/8/2022 4:53:04 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[5/8/2022 4:53:41 PM] Downloaded: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[5/8/2022 4:53:41 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[5/8/2022 4:53:41 PM] Downloading: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[5/8/2022 4:57:51 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[5/8/2022 4:58:26 PM] Downloaded: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[5/8/2022 4:58:26 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[5/8/2022 4:58:26 PM] Downloading: 4U5T-14G424-CD_1616778089000.TAR.GZ
[5/8/2022 4:58:27 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[5/8/2022 4:58:27 PM] Downloaded: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[5/8/2022 4:58:27 PM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[5/8/2022 4:58:27 PM] Downloading: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[5/8/2022 5:03:52 PM] Validating: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[5/8/2022 5:04:35 PM] Downloaded: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[5/8/2022 5:04:35 PM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[5/8/2022 5:04:35 PM] Downloading: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[5/8/2022 5:07:35 PM] Validating: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[5/8/2022 5:07:49 PM] Downloaded: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[5/8/2022 5:07:49 PM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[5/8/2022 5:07:49 PM] Downloading: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[5/8/2022 5:09:56 PM] Validating: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[5/8/2022 5:09:59 PM] Downloaded: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[5/8/2022 5:09:59 PM] Preparing USB drive
[5/8/2022 5:10:00 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[5/8/2022 5:10:00 PM] Copying: 1u5t-14g386-cb.tar.gz 
[5/8/2022 5:10:01 PM] Validating: 1u5t-14g386-cb.tar.gz 
[5/8/2022 5:10:01 PM] Copied: 1u5t-14g386-cb.tar.gz 
[5/8/2022 5:10:02 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[5/8/2022 5:10:02 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[5/8/2022 5:11:40 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[5/8/2022 5:12:04 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[5/8/2022 5:12:04 PM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[5/8/2022 5:12:04 PM] Copying: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[5/8/2022 5:13:09 PM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[5/8/2022 5:13:26 PM] Copied: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[5/8/2022 5:13:26 PM] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[5/8/2022 5:13:26 PM] Copying: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[5/8/2022 5:15:45 PM] Validating: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[5/8/2022 5:16:21 PM] Copied: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[5/8/2022 5:16:21 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[5/8/2022 5:16:21 PM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[5/8/2022 5:19:11 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[5/8/2022 5:19:39 PM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[5/8/2022 5:19:39 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[5/8/2022 5:19:39 PM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[5/8/2022 5:22:28 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[5/8/2022 5:23:10 PM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[5/8/2022 5:23:10 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[5/8/2022 5:23:10 PM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[5/8/2022 5:25:39 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[5/8/2022 5:26:27 PM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[5/8/2022 5:26:27 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[5/8/2022 5:26:27 PM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[5/8/2022 5:29:16 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[5/8/2022 5:30:02 PM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[5/8/2022 5:30:02 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[5/8/2022 5:30:02 PM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[5/8/2022 5:32:39 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[5/8/2022 5:33:26 PM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[5/8/2022 5:33:26 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[5/8/2022 5:33:26 PM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[5/8/2022 5:36:29 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[5/8/2022 5:37:22 PM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[5/8/2022 5:37:22 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[5/8/2022 5:37:22 PM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[5/8/2022 5:39:26 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[5/8/2022 5:40:11 PM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[5/8/2022 5:40:11 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[5/8/2022 5:40:11 PM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[5/8/2022 5:42:27 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[5/8/2022 5:43:15 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[5/8/2022 5:43:15 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[5/8/2022 5:43:15 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[5/8/2022 5:45:24 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[5/8/2022 5:46:11 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[5/8/2022 5:46:11 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[5/8/2022 5:46:11 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[5/8/2022 5:46:11 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[5/8/2022 5:46:11 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[5/8/2022 5:46:11 PM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[5/8/2022 5:46:11 PM] Copying: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[5/8/2022 5:51:15 PM] Validating: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[5/8/2022 5:52:10 PM] Copied: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[5/8/2022 5:52:10 PM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[5/8/2022 5:52:10 PM] Copying: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[5/8/2022 5:54:37 PM] Validating: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[5/8/2022 5:55:10 PM] Copied: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[5/8/2022 5:55:10 PM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[5/8/2022 5:55:10 PM] Copying: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[5/8/2022 5:56:15 PM] Validating: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[5/8/2022 5:56:39 PM] Copied: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[5/8/2022 5:56:39 PM] Generating reformat.lst
[5/8/2022 5:56:39 PM] Generating autoinstall.lst
[5/8/2022 5:56:39 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

what error message? saying “a red screen with an error message” means nothing to us

For some reason you are telling Syn3 Updater you have a MY20 APIM hence why it’s asking for a XML file

Are you sure your APIM is navigation enabled? AA / Car Play doesn’t count. most common causes of a error is due to bad USB, navigation on non nav, converting to a region which is larger than the one it came with from factory and therefore running out of storage space.

Yes it comes with Navigation this is my first time doing stuff like that and I have no experience with updating and stuff how can I go and redo the install since it’s telling me for XML log file ?

Like i said it’s asking for a XML file because you are saying you have a MY20 APIM

https://community.cyanlabs.net/docs?topic=4029

Also I really can’t remember the error message it was just letters with red screen and saying package not found or something like that

You seem to have made this in to a right mess, follow our documentation from the start and if you get the same red screen in the car tell us the error message

Thank you very much :sob:

Alright so I tried to do it again today and it shows the same error please help

PKG_ERR03 = couldn’t find the package it’s looking for, either you have multiple USB devices plugged in, you are using a unbranded crap USB device or you are using a USB device with powersaving features such as a USB HardDrive

No idea what a Pretec UltimateGuard USB Device but googling suggests they arent’ very highly rated, use a decent quality branded USB 3.0 drive.

It shows this error again I tried to download the update again

Actually this is just showing the same thing, see the timer… it’s not ever restarted.

Got it can I transfer the file to another usb and update or do I have to download it all over again to a different usb ?

Syn3 updater stores the downloads in your chosen download folder, there won’t be any need to redownload it but you should re-run the same process in Syn3 Updater, again making sure that your Current Sync version is correctly set to anything below 3.2, such as your old version of 3.0.20204

I was going to update to a newer version such as 3.4 ?

Yes but your current version is sync 3.0.xxxxx in the “Current Version” section of the options, you need to ensure this is correct
image

It is correct sir now I’m moving the files to a different usb gonna give it a try again thank you I’ll keep you updated

As mentioned, run the Syn3 Updater process do not simply move the files across

The thing is when I downloaded the files they went straight to that old usb ?

No they didn’t