Sync 3 No Display

Ford SYNC 3 Support Ford Update Support
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1

I have a sync 3 apim I got from a buddies F150, I connected it to my vehicle and it showed no display (screen works as I’ve used it before with a different apim), FORScan first saw it on the MS Can line so I uploaded my asbuilt for my vehicle then did a rescan, it showed up on the HS Can line next but still no display, I believe the apim should be showing up on the HS3 Can line.

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: Retrofit

Old SYNC Version: 3.4

New SYNC Version: 3.4

Do you have a error message, if so what is it?
No

Update Method: Official Ford

2

Run the Interrogator Utility or look for DTC’s and see what the Sync software version of the APIM actually is and what is the hardware part number.

Has the APIM been reformatted or is it MY20+?

3

Can’t run anything, no dtcs either, I believe it’s the power board (got a new one on the way) but wondering why it’s not showing up on the hs3 line, but I’m guessing that and the screen not turning on are related

4

Also it’s not a my20, came out of a 2018 f150 diesel

5

That does not mean it was never replaced with a MY 2020+ APIM.

6

The main board is the one you are referring to, which also controls the networking and GPS. The smaller aux board is the Sync board, or memory board, which of course controls Sync, and separately from that, onboard navigation.

Just because it came from a 2018 vehicle does not exclude it from being MY20+. It could be a retrofit or a Ford Service Replacement, which very well could be MY20+. The only way to know is to look at the part number or service number that indicates the eMMC version.

7

I can try to check tomorrow, but all I know is the screen went dark on my buddy while he was driving so I gave my him old apim as my other vehicle was totalled, I do know the apim is a j series model which is one I have been looking for

8

Part number is on the back of the APIM, the side that connects to the screen. So you have to take the screen off to see it. Take a pic of the back of the APIM and post it here…

9

Ight, I’ll post that pn tomorrow

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