Sync 3 rolling update issue

felixkuga · 11 March 2023 19:18

Hi
I have the following issue, we got a used Kuga 2017 which did not yet have any sync updates.
I went to the ford page and downloaded the new sync package and succesfully updated to sync SW to 3.0 20204.
Maps have been at F6.1 and with the update I got access to a new 9.2 GB map package called
Map_9420893521_Update.zip which contains
JR3T-14G422-BF.tar.gz
JR3T-14G423-AB.tar.gz
GB5T-14G386-AC.tar.gz
HB5T-14G386-TJB.tar.gz

After doing this update I get a message that part 1 is succesfully finished, but I need to restart
the car to get part 2 done. I stopped the car, closed the doors, locked, opened again, started but this doesnt
help I am in continouus loop getting this part 1 successful message forever
I tried also to created the USB stick fresh and started over, but it leads to the same, also any tries to get the update
via WIFI didnt succeed.

I saw mentions of this issue also in other forums, but I didnt see any solution yet, any idea what can be
done to solve this ?

what came to my mind is that maybe the update is to big to fit to the partitions in my sync, but actually
I dont have detailled knowledge of how it should be for succesful udpate and what could be done next then.

here a snippet from the interrogator reponse:
<d2p1:PartitionHealth type=“/fs/usb0/” total=“59G” available=“59G”/>
<d2p1:PartitionHealth type=“/fs/tmpfs/” total=“128M” available=“126M”/>
<d2p1:PartitionHealth type=“/fs/sd/MAP/” total=“1.5G” available=“4.5M”/>
<d2p1:PartitionHealth type=“/fs/sd/MAP/” total=“14G” available=“79M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/” total=“18G” available=“48M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/” total=“1.9G” available=“7.6M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/grace” total=“1.0G” available=“6.1M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/” total=“1024M” available=“727M”/>
<d2p1:PartitionHealth type=“/fs/mp/” total=“1024M” available=“40M”/>
<d2p1:PartitionHealth type=“/fs/images/” total=“55G” available=“17G”/>
d2p1:InstallationLog/
BR
Felix

SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.20204

New SYNC Version: 3.0.20204

Do you have a error message, if so what is it?
part 1 succesful

Update Method: Official Ford

SaNdMaN · 11 March 2023 20:06

Post the autoinstall.lst contents here.

From what you said, almost 99% of those 9GBs are for NAV voices alone, there’s no new map there.

SgtAWilson · 12 March 2023 11:21

I think if the first part installed properly, then you should be able to upload the log file to Ford and hopefully be offered the next update package.

Failing that, download the interrogator file from Ford website, stick that on a USB stick and follow the instructions. This should create a log file, which you upload on the Ford website to let the system know what files are missing on your system.

felixkuga · 12 March 2023 15:41

; SYNC3 Consumer Application Upgrade - Release 3.0.25 - Only for Nav/EU assemblies.

[SYNCGen3.0_3.0.20204]
Item1 = HB5T-14G386-TJB
Open1 = SyncMyRide\HB5T-14G386-TJB.tar.gz
Item2 = JR3T-14G422-BF
Open2 = SyncMyRide\JR3T-14G422-BF.tar.gz
Item3 = JR3T-14G423-AB
Open3 = SyncMyRide\JR3T-14G423-AB.tar.gz
Options = Delay,Include,Transaction
[SYNCGen3.0_ALL]
Item1 = GB5T-14G386-AC
Open1 = SyncMyRide\GB5T-14G386-AC.tar.gz
Options = Delay,Include,Transaction

felixkuga · 12 March 2023 15:43

yes this is what I did, I uploaded the XML and got second package described above, this second package is the one that is failing, strange that it does not contain a new map but ok, maybe this is still a series of more coming updates.

SaNdMaN · 12 March 2023 15:55

Since you have the interrogator output, would you paste it here?. Edit the VIN if you care about it, you can even try opening it in syn3updater. Let’s check what packages are installed on the unit.

felixkuga · 12 March 2023 16:10

here you are:

<?xml version="1.0" encoding="UTF-8"?>

<p:OTAModuleSnapShot xmlns:d2p1=“urn:ford/Vehicle/Module/Information/v3.0” xmlns:xsi=“http://www.w3.org/2001/XMLSchema-instance” xmlns:p=“urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0” version=“2023-03-11” xsi:schemaLocation=“urn:ford/Vehicle/Module/Information/v3.0 ModuleSnapshot.xsd”>
<p:VIN>XXXEDITEDXXX</p:VIN>
<p:ModuleName>ECU</p:ModuleName>
<p:RequestRole>
d2p1:RoleCONSUMER</d2p1:Role>
d2p1:RoleSourceOTA</d2p1:RoleSource>
d2p1:RoleDescSYNC</d2p1:RoleDesc>
d2p1:RoleIDOTA</d2p1:RoleID>
</p:RequestRole>
<p:BroadcastDTCType/>
<p:Node isFlashed=“false” specificationCategory=“GGDS”>
d2p1:Address7D0</d2p1:Address>
<d2p1:ECUAcronym name=“APIM”>
d2p1:State
<d2p1:Gateway gatewayType=“NONE”>
<d2p1:DID didFormat=“ASCII” didType=“Embedded Consumer Operating System Part Number” didValue=“8033” responseLength=“24”>
d2p1:ResponseJR3T-14G381-AX</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“Packeted” didType=“Embedded Consumer Applications Part Numbers 1” didValue=“8060” responseLength=“384”>
d2p1:Response4a4c37542d3134473432342d4241000000000000000000004a4c37542d3134473432312d4241000000000000000000004a5233542d3134473339312d4145000000000000000000004a5233542d3134473432322d4246000000000000000000004a5233542d3134473432332d414200000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“Packeted” didType=“Embedded Consumer Applications Part Numbers 1” didValue=“8061” responseLength=“384”>
d2p1:Response000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU Checksum 1” didValue=“D704” responseLength=“4”>
d2p1:Response6aa29d33</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU Checksum 2” didValue=“D705” responseLength=“4”>
d2p1:Response677416f4</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE00” didValue=“DE00”>
d2p1:Response0b6845929002fc170002</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE01” didValue=“DE01”>
d2p1:Response474d01044003480000000005</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE02” didValue=“DE02”>
d2p1:Response0400010000</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE03” didValue=“DE03”>
d2p1:Response01001c01250007</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE04” didValue=“DE04”>
d2p1:Response18061810295f</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE05” didValue=“DE05”>
d2p1:Response80</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE06” didValue=“DE06”>
d2p1:Response1704330000000000fa00000430750057</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“On-line Diagnostic Database Reference Number” didValue=“F110” responseLength=“24”>
d2p1:ResponseDS-GB5T-14G371-CD</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Core Assembly Number” didValue=“F111” responseLength=“24”>
d2p1:ResponseHB5T-14G380-CB</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Delivery Assembly Number” didValue=“F113” responseLength=“24”>
d2p1:ResponseHB5T-14G371-FFB</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Calibration Data #1 Number” didValue=“F124” responseLength=“24”>
d2p1:ResponseGB5T-14G375-FB</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“Private Sub Node #1 Serial Number” didValue=“F141” responseLength=“16”>
d2p1:ResponseLW9W005L</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“State Encoded” didType=“Software Download Specification Version” didValue=“F162” responseLength=“1”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“State Encoded” didType=“Diagnostic Specification Version” didValue=“F163” responseLength=“1”>
d2p1:Response03</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“Vehicle Manufacturer ECU Software Number” didValue=“F188” responseLength=“24”>
d2p1:ResponseGB5T-14G374-CD</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Serial Number” didValue=“F18C” responseLength=“16”>
d2p1:Response</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU MAC Address 1” didValue=“F1D0” responseLength=“6”>
d2p1:ResponseXXXEDITEDXXX</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU MAC Address 2” didValue=“F1D1” responseLength=“6”>
d2p1:ResponseXXXEDITEDXXX</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
</d2p1:Gateway>
</d2p1:State>
</d2p1:ECUAcronym>
<d2p1:ODLNetwork d2p1:NetworkDataRate=“500” d2p1:NetworkName=“HS-CAN” d2p1:NetworkProtocol=“CAN” d2p1:DLCName=“SAE J1962” d2p1:Pins=“6,14”/>
<d2p1:AdditionalAttributes logGeneratedDateTime=“2023-03-11T16:37:24+00:00” RAM=“976293888” vmcuVersion=“Vector_VMCU_02.02.20”>
<d2p1:PartitionHealth type=“/fs/usb0/” total=“59G” available=“59G”/>
<d2p1:PartitionHealth type=“/fs/tmpfs/” total=“128M” available=“126M”/>
<d2p1:PartitionHealth type=“/fs/sd/MAP/” total=“1.5G” available=“4.5M”/>
<d2p1:PartitionHealth type=“/fs/sd/MAP/” total=“14G” available=“79M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/” total=“18G” available=“48M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/” total=“1.9G” available=“7.6M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/grace” total=“1.0G” available=“6.1M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/” total=“1024M” available=“727M”/>
<d2p1:PartitionHealth type=“/fs/mp/” total=“1024M” available=“40M”/>
<d2p1:PartitionHealth type=“/fs/images/” total=“55G” available=“17G”/>
d2p1:InstallationLog/
d2p1: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</d2p1:SyncData>
</d2p1:AdditionalAttributes>
</p:Node>
</p:OTAModuleSnapShot>

SaNdMaN · 12 March 2023 16:22

Thanks.

According to that log, packages JR3T-14G422-BF and JR3T-14G423-AB are installed on the unit. So the packages mentioned in the autoinstall file you sent here have been correctly installed.

The other 2 packages are tools, not packages that are installed.

So from the autoinstall.lst file perspective, those 2 packages are currently installed.
I’m not sure what else is expected from this update process from Ford to be honest.

You could however upgrade the maps should you choose so, without leaving 3.0.
There’s an specific tutorial for doing that → Tutorial: Sync 3.0.20204 with 2022 EU 2.21 (F11) Map Installation.
That is of course, if you decide not to upgrade to 3.4…

F150Chief · 12 March 2023 17:31

You need to follow the tutorial to get the maps to upgrade for EU.

felixkuga · 14 March 2023 19:03

Hi I tried further and there is some new behaviour or finally I get also another error message on top of that I should proceed with starting the car again for part2. I get an PKG_ERR03, which might be really the problem why this procedure is stuck. I have read here in the forum a bit and to what I understand the problem is that the copied files could not be unpacked. The integrity of the downloaded .zip was ok, so I actually think that ford did provide me some corrupt .tar.gz files. I supspect it the biggest SyncMyRide\JR3T-14G422-BF.tar.gz which according to zip should be 8.674.768.756 bytes size compressed .gz file. looking into the .gz file the tar inside is only 1.911.033.856 bytes in size, which is strange.Though gzip -v -t JR3T-14G422-BF.tar.gz gives:
JR3T-14G422-BF.tar.gz: OK which should tell that the .gz is ok ? I dont understand this, the problem is I also that I cannot download the file a second time from the ford server, seems my wifi connection already uploaded that I have installed this… Is there another way to download an intact JR3T-14G422-BF.tar.gz ? BR Felix

F150Chief · 21 March 2023 19:03

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