October 17, 2022, 4:09pm
I need help, after update sync 3 on latest version my screen is blank.
Master reset doesn´t work.
SYNC Region: Europe
Navigation Variant: Yes
Install Type: Stock (Original Unit)
Old SYNC Version: 3.4.21265
New SYNC Version: 3.4.22200
Do you have a error message, if so what is it?
only black screen
Update Method: Official Ford
Syn3 Updater Version:
Syn3 Updater Documentation Read:
Syn3 Updater Log File
As requested by the template, provide the log of the USB you used.
But since you have a black screen and your vehicle is 2021, it seems you have just bricked your unit.
Either way, post your logs.
October 17, 2022, 4:24pm
Thanks for answer.
in attched please see log
Sync_WZ823SX2_WF02K8GY3LGC84345.xml (12.1 KB)
That’s not what I asked, that’s an interrogator log.
From that, the part number for the APIM is 5U5T-14G371-GMD.
What we need to see is your syn3updater log.
It’s on the USB’s root, or in the computer you used to create the USB.
October 17, 2022, 4:50pm
It seem that I don´t have it. Problem became when I start NAV update.
October 17, 2022, 4:51pm
Unless you erased it, you must have it.
Check syn3updater, the LOGs tab.
Here is the deal: your APIM is MY20.
If the log says you attempted a reformat or downgrade to update maps, then the unit is DEAD.
But I need to see the log to confirm that.
Right now, based on your description, I’m 90% certain this is the case.
October 17, 2022, 4:52pm
If I have bricked SYNC unit , is there possibility solve it.If I have bricked SYNC unit , is there possibility solve it.
October 17, 2022, 4:53pm
As a consumer, we do not have the required tools.
October 17, 2022, 4:56pm
But the vehicle is still under warranty
October 17, 2022, 4:57pm
But you didn’t use Ford’s method to upgrade, right?.
So that warranty is now voided.
October 17, 2022, 4:58pm
I used official way for update.
October 17, 2022, 5:00pm
Let me get this clear…
You didn’t use Syn3updater at any point?.
If you didn’t, upload the contents of the USB Ford Provided you.
Specially the autoinstall.lst file, or any other .lst file on the USB’s root.
October 17, 2022, 5:04pm
autoinstall.lst (1.5 KB)
in attachment please find
October 17, 2022, 5:07pm
Thank you. That’s the only .lst file, right?.
Also, does the unit work besides the black screen?.
I mean, does the audio work for example?.
Are USB ports powered?.
October 17, 2022, 5:16pm
Yes, radio is working, USB is only flashing.
October 17, 2022, 5:27pm
please see printscreen of usb
If you have used an official update take the car to ford for warranty
October 17, 2022, 5:53pm
I unplugged sync fuse no. 15 position.
October 17, 2022, 6:06pm
yes I will, but way they offering for owners and it isn´t working.
Thanks for time.