Sync Navigation


I have a Ford Fusion 2013 imported from US market. The car originally had a SYNC 2 system but I removed the module and replaced it with Sync 3 (the new Module is 64GB; meaning a European module) including the USB hub. I also installed a GPS antenna. Everything worked like a charm but for a reason I can get hold of, I could not turn the navigation on. I tried to use Sync Updater and download a RAW MAP (Rest of World Map, including Middle East) as well as the latest Sync version but it did not work out!. It returns me a pkg004 error or something like this.

Do you have any idea of how to solve this and how to install the MAP?

Please note that the new Sync 3 module I installed came from Europe, the 64GB version.

SYNC Region: Europe

Navigation Variant: Yes

Old SYNC Version: 3.4.20196

New SYNC Version: 3.4.20196

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.10.6

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

So you bought an APIM that came out of the box with ?
Is the APIM new?
It may be a MY20 or later model, which can’t be reformatted.

Run the APIM interrogator against the UNIT and paste the result (redact your VIN first)

Thank you for the response. The module is not MY20. The Sync version installed when I first turned it on was 3.2 and the date of manufacture is 2016.

Where are you actually located, in Europe, Middle East?

If you load EU maps, it should work with just a location (region) change for the APIM. If you load ROW maps, there are more changes to make.

Latest Ford/Guides & Info topics - CyanLabs Official Community

As long as none of the components are MY20, then you will be good.
As said before, depending on your current location, you will need to perform some changes.

Just a disclaimer, Cyanlabs does not support changing region, which does not mean you won’t be able to find information about the process.

Thanks again. Here is the info from the Interrogator:

Version 5U5T-14G381-EG
APIM Model: GB5T-14G371-CFC
APIM Type: Navigation
APIM Size: 64GB
APIM Free Space: 50G
11/3/2021 10:13:35 PM +00:00

2016 Gen 1 APIM with NAV which is safe to upgrade/reformat.

I am in the Middle East now, Jordan specifically. I just want to install the ROW maps and the latest Sync version on the Module

Here is the Interrogator data

Version 5U5T-14G381-EG
APIM Model: GB5T-14G371-CFC
APIM Type: Navigation
APIM Size: 64GB
APIM Free Space: 50G
11/3/2021 10:13:35 PM +00:00

Tutorial: Installation of ROW (NNG) Maps on NA 32GB Sync 3 APIM - Ford / Guides & Info - CyanLabs Official Community

Ignore the fact this is 32GB APIM, it will be the same.

Note that the maps will no longer appear on the ‘Home’ screen as noted in the tutorial.

Thank you sir. Will try and report back.

Could you please tell me how to know my country code? Jordan in this case

From the tutorial:

So, it’s:


Please, make sure to read the tutorial carefully, you are about to perform a lot of sensitive changes… Mistakes will have impact…

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I did the tutorial step-by-step and had already taken backups of my modules AB data. I also prepared the USB as set in the tutorial but I still get that pkg004 error

Then you have misconfigured Syn3updater.
That error states you are trying tu use the reformat on a later 3.4.xxxx build.
Post the log for the USB creation please.

you are correct. The version I currently have is 3.4 build 20196

What to do now?

Since you are not posting your log, I can only assume you have a wrong current version set in Syn3updater. Check those parameters.

Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

Version: 3.4.20196
Region: NA
Navigation: True
Install Mode: reformat (reformat)
Install Mode Overridden: True
My20 Protection Enabled: Disabled / Not MY20

Mode: Drive
Model: SMI USB DISK USB Device
FileSystem: exFAT
Partition Type: MBR


; CyanLabs Syn3Updater Stable - reformat FORCED Mode - Sync 3.4.21265 ROW

Ok, there’s another issue.
You are forcing installation method to reformat, which is wrong.
Set it to autodetect


Since you are on 3.4.20196, you can’t use the reformat tool.
You need to downgrade and then reformat.

So let it to auto-detect, do not force anything unless you know what you are doing.

I sincerely appreciate your help, will try and report back.

You are welcome.

If you want, you can post the log for the USB you are creating now, so that we can check everything is fine before proceeding.

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