Sync update issues

Sloggett58 · April 30, 2026, 5:44am

I did the update from Sync 3 to the latest version of Sync 3.4 and the screen does not show all of the text. It is a 4.2" screen. In addition, not all of the buttons work, such as clock set, settings and others. I cant get into settings to do the master reboot. I did the soft boot (hold power and next/forward. What else can I do?

SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 2.3.17118

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
None

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 3.4.23188

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.14.2.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 2.3.17118
Region: NA
Navigation: False
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: PNY USB 2.0 FD USB Device
Size: 14.9GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.14.2.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (5)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

LOG
[4/29/2026 11:03:34 AM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
[4/29/2026 11:03:34 AM] Install Mode: Auto-Detect (reformat) Forced: False 
[4/29/2026 11:03:34 AM] MY20 Protection: Auto-Detect 
[4/29/2026 11:03:34 AM] Formatting USB drive
[4/29/2026 11:03:34 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[4/29/2026 11:04:22 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[4/29/2026 11:04:22 AM] Downloading: 1u5t-14g386-cb.tar.gz
[4/29/2026 11:04:24 AM] Validating: 1u5t-14g386-cb.tar.gz 
[4/29/2026 11:04:24 AM] Downloaded: 1u5t-14g386-cb.tar.gz 
[4/29/2026 11:04:24 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/29/2026 11:04:24 AM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[4/29/2026 11:04:25 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/29/2026 11:04:25 AM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/29/2026 11:04:25 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/29/2026 11:04:25 AM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[4/29/2026 11:04:36 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/29/2026 11:04:37 AM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/29/2026 11:04:37 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/29/2026 11:04:37 AM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[4/29/2026 11:04:49 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/29/2026 11:04:51 AM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/29/2026 11:04:51 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/29/2026 11:04:51 AM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[4/29/2026 11:05:08 AM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/29/2026 11:05:11 AM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/29/2026 11:05:11 AM] Preparing USB drive
[4/29/2026 11:05:11 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[4/29/2026 11:05:11 AM] Copying: 1u5t-14g386-cb.tar.gz 
[4/29/2026 11:05:12 AM] Validating: 1u5t-14g386-cb.tar.gz 
[4/29/2026 11:05:12 AM] Copied: 1u5t-14g386-cb.tar.gz 
[4/29/2026 11:05:12 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/29/2026 11:05:12 AM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/29/2026 11:05:12 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/29/2026 11:05:12 AM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/29/2026 11:05:12 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/29/2026 11:05:12 AM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/29/2026 11:05:51 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/29/2026 11:06:05 AM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/29/2026 11:06:05 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/29/2026 11:06:05 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/29/2026 11:07:03 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/29/2026 11:07:27 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/29/2026 11:07:27 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/29/2026 11:07:27 AM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/29/2026 11:08:54 AM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/29/2026 11:09:25 AM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/29/2026 11:09:25 AM] Generating reformat.lst
[4/29/2026 11:09:26 AM] Generating autoinstall.lst
[4/29/2026 11:09:26 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · April 30, 2026, 1:22pm

Manually install the 4’’ version, which is NU5T-14G381-BB (Sync3 v3.4.22251).
Syn3updater does not work with 4’’ variants.

Sloggett58 · April 30, 2026, 3:33pm

Thanks! Do I just put that file on the same USB with all the other files that I used mto do the update or do I need another formatted USB with just that file?

SaNdMaN · April 30, 2026, 10:58pm

You can reuse the USB, just make sure files properly placed, like any other update USB. Files are processed as the autoinstall.lst file dictates.

Sloggett58 · April 30, 2026, 11:09pm

Got it. Thanks for all your help.

Sloggett58 · May 1, 2026, 8:15pm

Sorry to keep bothering you. I seem to be doing something wrong. Can you show me exactly what files need to be on the USB drive?

SaNdMaN · May 1, 2026, 8:26pm

The tar.gz file in the SyncMyRide folder (like any other similar file) and the autoinstall.lst on the root, like any other install.

Sloggett58 · May 1, 2026, 8:35pm

OK I think i tried this and it showed Cyanlabs detected instead of update in progress. I will double check and try it again. Thanks!

Sloggett58 · May 1, 2026, 9:26pm

Looks like it worked but now I hear the radio but just black screen and power button and other buttons don’t work. I do a soft reboot with the power button and forward button and the Ford symbol comes up like it’s loading but then it just goes back to a black screen.

SaNdMaN · May 1, 2026, 9:35pm

The unit is confused, it should eventually sort itself out.

If you do not have forscan and an adapter to force a module reset, you can try again with a few soft resets or even leaving the battery unplugged over night to force a cold boot.

Sloggett58 · May 1, 2026, 10:02pm

I disconnected the battery and will see if that works. If not, I do have Forscan.

Thanks for your help.

SaNdMaN · May 1, 2026, 10:08pm

If you have forscan and this does not work, try the module reset through Forscan… If that does not work either share the asbuilt for the APIM seen through forscan.

Sloggett58 · May 2, 2026, 3:15am

After several soft boots, it is working!!!

SaNdMaN · May 2, 2026, 3:25am

That’s good to hear, thank you for the feedback.

system · May 4, 2026, 3:25am

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