I originally tried to program an 8GB Toshiba thumb drive. Around 80% of installation, I received a pop up message. stating I did not have enough memory.
I then got a 64GB ONN USB 2.0 Flash Drive. SYNC3 installation was installed. Then went to 2016 Ford Edge and tried to install SYNC 3.4.23188 and latest map version. The installation seem to be working, until I got a installation failure pop message shortly after starting install. Then I tried installing again without success; hence, I erased the flash drive and tried to reinstall the SYNC3 update. The new installation is now defaulting to a Non Nav APIM, even if I tried this process on a different computer.
Notes listed in SYNC3 New Version box:
Package Name: NU5T-14G381-ADhttps://pastebin.com/CDJJW9mN
Updated several libs, bin, and ifs
Fixed SLOGS compression and purge
SYNC Region: NA
Navigation Variant: Nav
Manufacturer Year: Pre MY20
Install Type: OEM
Old SYNC Version: 3.4.22251
New SYNC Version: 3.4.23188
Do you have a error message, if so what is it?
Update Method: CyanLabs Syn3 Updater
Syn3 Updater Version: SYNC3 Updater 2.14.2.0 (Stable)
Syn3 Updater Documentation Read: yes
Syn3 Updater Log File
I believe this was deleted when I reformatted the flash drive, but did get this log when I tried to correct the installation:
Unique ID:1f1086b4-38e6-6378-91ea-0242ac130005
Date Created: 12 February 2026 @ 23:33:41
CYANLABS - SYN3 UPDATER - V2.14.2.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)
PREVIOUS CONFIGURATION
Version: 3.4.22251
Region: NA
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect
DESTINATION DETAILS
Mode: Drive
Model: General USB Flash Disk USB Device
Size:
FileSystem: exFAT
Partition Type: MBR
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.14.2.0 Stable - Autoinstall Mode - Gracenotes Removal
[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Options = AutoInstall
FILES (1)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
LOG
[2/12/2026 4:33:23 PM] Selected Region: - Release: Gracenotes Removal - Map Version:
[2/12/2026 4:33:23 PM] Install Mode: Auto-Detect (autoinstall) Forced: False
[2/12/2026 4:33:23 PM] MY20 Protection: Auto-Detect
[2/12/2026 4:33:23 PM] Formatting USB drive
[2/12/2026 4:33:23 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/12/2026 4:33:29 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz
[2/12/2026 4:33:29 PM] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download)
[2/12/2026 4:33:29 PM] Preparing USB drive
[2/12/2026 4:33:29 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz
[2/12/2026 4:33:29 PM] Copying: GB5T-14G386-SC_85041.tar.gz
[2/12/2026 4:33:29 PM] Validating: GB5T-14G386-SC_85041.tar.gz
[2/12/2026 4:33:29 PM] Copied: GB5T-14G386-SC_85041.tar.gz
[2/12/2026 4:33:29 PM] Generating Autoinstall.lst
[2/12/2026 4:33:29 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
Try just running the RWData cleaner since you’re on .22251
Odd are if you run the interrogator it will show that partition as nearly full
F150Chief
February 14, 2026, 10:42pm
3
The USB stick or the car?
I tried a new thumb drive and resolved the Non Nav APIM problem.
After trying to update system again, an Error Code: UBSTK_ERR12, flashed on screen within a short time, stating to “Download files again and retry to install.” Any suggestions on what my next action is much appreciated.
I also tried and still trying to download RWData cleaner, but have also having a problem. When I locate the download, the “Prepare USB” tab is not active. Again, I am trying to get over this system updating problem.
Thanks
Could you please comment about my last post, jonyrick7553. Thanks
bill32399
February 19, 2026, 4:55am
6
He is out of town right now so you will need to wait.
Thanks for the reply/update.
SaNdMaN
February 19, 2026, 8:57pm
9
You have not provided any meaningful information.
syn3updater log for the USB you used for upgrading (you didn’t provide that, just the gracenote removal package)
create, run and share the output from the interrogator log (redact the vin from the title and content if you care about that)
The log that I believe you need for my problem is below (taken from thumb drive):
CYANLABS - SYN3 UPDATER - V2.14.2.0
PREVIOUS CONFIGURATION
DESTINATION DETAILS
REFORMAT.LST
AUTOINSTALL.LST
[SYNCGen3.0_ALL_PRODUCT]
FILES (19)
LOG
I am also trying to find or develop the interrogator log that will be sent soon. If you can provide any help after reviewing the log above, please do so.
Thanks,
Created an Interrogator thumb drive, installed in my Ford Edge and got an error message (Error Code: INSTL_ERR12). This is the same code that I got originally with the SYNC3 Updater.
shawstvs1
March 1, 2026, 6:51pm
12
Hi
I’m having the same issue trying to downgrade to upgrade my Sync 3.4.22251 to latest version
The same error message you get or it displays the installation complete remove USB message but nothing happens after that whether I leave it in or not, or leave car running or turn off and restart
Could you let me know if you sort it or get any answers
Thanks
F150Chief
March 2, 2026, 2:44am
13
Error 12 is a hardware error that is usually not repairable. Probably a bad APIM.
The APIM powers up and needs to be adjusted to get radio. The map works but no history is saved. Is there anyway to load a new SYNC3 program. Would loading the SYNC3.4.22251 again be a possible solution? Your reply is appreciated. Thanks
Based on the your profile this is a 2016 Edge?
You might want to try 3.4.21265 instead of going to a build with the RWData bug.