Sync3 v3.2 18275 update to v3.4 21098 issue

Lucas · 14 July 2021 11:24

What is your SYNC Region?
China
What was your Old SYNC Version?
3.2 18275
What is your current SYNC Version?
3.4 21098
What version of Syn3 Updater are you using?
2.10.1.0
Do you have Navigation?
No
Have you read the documentation at Syn3 Updater - CyanLabs ?
yes
Do you have a error message, if so what is it?
MEM_ERR01 860-800-810-0740

Please paste your log output or provide the URL to your log file below
(Log files can be found on the root of your USB drive or in %localappdata%\CyanLabs\Syn3Updater\Logs)

CYANLABS - SYN3 UPDATER - V2.10.1.0
Branch: Stable
Operating System: Microsoft Windows 10 专业版 (2009)

PREVIOUS CONFIGURATION
Version: 3.2.18275
Region: CN
Navigation: False
Install Mode: [zn:String.AutoDetect] ([zn:String.AutoDetect])
Install Mode Overridden: True
My20 Protection Enabled: 自动检测

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Ultra Luxe USB Device
FileSystem: exFAT
Partition Type: MBR

FILES (3)
4U5T-14G423-BC_1615425978000.TAR.GZ (927.5MB)
5U5T-14G391-BN_1615427750000.TAR.GZ (1.4GB)
5U5T-14G381-ES_1619042260000.TAR.GZ (847.2MB)

LOG
[2021/7/14 19:03:54] Selected Region: CN - Release: Sync 3.4.21098 - Map Version: 无导航主机 
[2021/7/14 19:03:54] Install Mode: [zn:String.AutoDetect] ([zn:String.AutoDetect]) Forced: True 
[2021/7/14 19:03:54] MY20 Protection: 自动检测 
[2021/7/14 19:03:54] Formatting USB drive
[2021/7/14 19:03:54] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2021/7/14 19:04:01] Checking Existing File: 4U5T-14G423-BC_1615425978000.TAR.GZ 
[2021/7/14 19:04:03] Validated: 4U5T-14G423-BC_1615425978000.TAR.GZ (Skipping Download) 
[2021/7/14 19:04:03] Checking Existing File: 5U5T-14G391-BN_1615427750000.TAR.GZ 
[2021/7/14 19:04:07] Validated: 5U5T-14G391-BN_1615427750000.TAR.GZ (Skipping Download) 
[2021/7/14 19:04:07] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[2021/7/14 19:04:08] Validated: 5U5T-14G381-ES_1619042260000.TAR.GZ (Skipping Download) 
[2021/7/14 19:04:08] Preparing USB drive
[2021/7/14 19:04:08] Checking Existing File: 4U5T-14G423-BC_1615425978000.TAR.GZ 
[2021/7/14 19:04:08] Copying: 4U5T-14G423-BC_1615425978000.TAR.GZ 
[2021/7/14 19:04:24] Validating: 4U5T-14G423-BC_1615425978000.TAR.GZ 
[2021/7/14 19:04:27] Copied: 4U5T-14G423-BC_1615425978000.TAR.GZ 
[2021/7/14 19:04:27] Checking Existing File: 5U5T-14G391-BN_1615427750000.TAR.GZ 
[2021/7/14 19:04:27] Copying: 5U5T-14G391-BN_1615427750000.TAR.GZ 
[2021/7/14 19:05:41] Validating: 5U5T-14G391-BN_1615427750000.TAR.GZ 
[2021/7/14 19:05:49] Copied: 5U5T-14G391-BN_1615427750000.TAR.GZ 
[2021/7/14 19:05:49] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[2021/7/14 19:05:49] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[2021/7/14 19:06:47] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[2021/7/14 19:06:52] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[2021/7/14 19:06:52] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

Hello, I created the update package via Syn3 Updater in the USB drive from 3.2 v18275 to 3.4 v21098 without Nav. Everything goes well before I insert the USB drive to my car, when I start the car the system prompted MEM_ERR01 while update, so I thought maybe no enough space for upgrading. I run the APIM Interrogator Utility and it shows that there is almost 2.6G free space…

I also tried to upgrade to the 3.3 v19052, and the error code changed to MEM_ERR03, then I removed the Grace file and try again with 3.4 v21098 but still failed.

Please help me on this, thanks.

avdonr · 14 July 2021 12:16

From the USB contents, it seems like it is trying to do an auto-install. If you ran the interrogator utility and it shows 2.6GB of free space, then that is NOT enough to install all the packages. The packages that are selected total around 3.2GB. I would suggest doing a reformat to avoid any space or installation issues.

You can force a reformat from within the app (you have apparently already overridden the install mode).

Lucas · 14 July 2021 12:41

Thanks for the reply, but could you please guide me where I can find the option to change the install mode? it is in auto detect mode and I can’t change it.

avdonr · 14 July 2021 13:10

Under the settings page there is an “install mode” option. Select reformat there. After that re-create the USB.

Note: You must also disable MY20 protection. This is fine since your vehicle came with 3.2 and is not MY20.

CyanLabs · 14 July 2021 14:05

Further to this, please read the documentation which details every setting in the application

Lucas · 14 July 2021 14:45

Thanks a lot, it solved the issue I mentioned above but another comes… it prompt “error in 4U5T-14G423-BC_1615425978000.TAR.GZ” and I guess the car don’t have enough space to contain such file, so I recreate the USB without the Gracenotes and re-flash again, finally it completed with no error.

I guess the car lack of Grace database after such updating method, is there any possible for me to install the Gracenotes file separately in the future?

avdonr · 14 July 2021 15:11

If you didn’t install Gracenote during reformat you’ll likely have to install it via reformat once again as the partition for it doesn’t exist. You can however try the install via auto-install regardless.

There is a smaller Gracenote package that you can use, which I believe is 4U5T-14G423-EC. You can find the link to download it in the software database on this site.

CyanLabs · 14 July 2021 15:57

Nope you can install it seperately if there is enough space, it shares a partition

CyanLabs · 14 July 2021 16:58

I don’t understand why you are getting zn:String.AutoDetect , are you using some custom language file? is anyone else able to replicate that?

F150Chief · 14 July 2021 17:37

Read these tutorials. You can place Gracenotes on your unit by using a smaller voice file and GN file for China (CN).
5U5T-14G381-ES 847Mb Sync3 v3.4.21098
4U5T-14G423-EC 382Mb Sync3 v3.3.20342 (CN-0020)
5U5T-14G391-EN 189Mb Sync3 v3.2.20339, ENU,MNC,MNT
ENU - American English
MNC - Chinese Mandarin
MNT - Taiwanese Mandarin

Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4 - Ford / Guides & Info - CyanLabs Official Community

Tutorial: No Gracenotes After Sync 3.4 Installation. Manual Installation Instructions - Ford / Guides & Info - CyanLabs Official Community

Lucas · 15 July 2021 05:00

Thank you.

Lucas · 15 July 2021 05:07

Nope, I using the official Simplified Chinese…

Lucas · 15 July 2021 05:08

I will try this later, thanks for the kindly sharing.

system · 16 July 2021 05:09

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