The screen stops showing menus and options, but it keeps the backlight on.
The steering wheel buttons like turn up volume and down do not work, also the call or voice control buttons.
I transitioned from a focus st 2013 sync 2 to a sync 3 of a 2018 Ford Edge
The weather and everything else works, I just have the problem of the screen not turning off and the steering wheel buttons not working.
SYNC Region: NA
Navigation Variant: Nav
Manufacturer Year: Pre MY20
Install Type: OEM Replacement
Old SYNC Version: 3.0 17
New SYNC Version: 3.0 17
Do you have a error message, if so what is it?
Nop
Update Method: Official Ford
