Tried updating on 2018 F150 with sync 3.0.20204 to latest and now blank screen

First, thank you in advance for looking and helping.

So I’d tried to update my Ford Sync 3.0.20204 to latest. When i plugged in the USB, it started the updated and stated that it would reboot and to remove the USB. I let it reboot and left the USB in place. I waited for over 10 minutes and saw no led blinking from my USB and nothing on the screen. So i turned off my truck and removed the USB thinking it was hung. Now i get nothing to display on my screen and backup camera doesn’t even work. Please help.

You could try a soft reset by holding the sync power button and seek>> together for 10 seconds or so and if it reboots do a master reset (settings…general…factory/master reset).
If this does not work there are many here with more knowledge than me who can no doubt help you.

Hi wiz043, I’d tried the soft reset but nothing happen. Will try to pull the fuse tomorrow morning to see if a hard reset will fix the issue. If anyone else have any other suggestions, please chime in.

Thank you,
QC

Sounds like a brick, do you have a interrogator log?

Hi Scott, how can i pull the logs?

That means no, and you can’t now .

Id also tried Forscan rescue apim but that didnt work unless I did it incorrectly. Any other suggestions?

Read the APIM’s modelo through Forscan and share it with us

APIM - Accessory Protocol Interface Module
Part number: JS7T-14G371-JHG
Calibration level: JS7T-14G371-JHG
Strategy : HB5T-14G374-CA
Calibration: HB5T-14G375-BA

I’d also tried to recuse the APIM by following this link below but instead of downloading the files. I’d let Forscan download the factory files and program it. Forscan shows success but system is still blank.
Updating Sync 3 APIM Firmware Using FORScan 2.4.x Release - Ford / Guides - CyanLabs Official Community

You will need to unmount the unit, take a picture of the unit’s sticker and share it with us.

That APIM is not flagged as MY20, but it’s a new APIM and we do not have a lot of information about it.

Has the unit ever been serviced?

Hi SaNdMaN,

1st thank you for helping. I purchased this truck used in Dec of 2023. I don’t have any info if the unit has ever been serviced so I don’t really know. When I get a chance, I’ll remove the radio and will get to the module to take a picture and will post it up here for yall.

With thanks,
QC

Not unless you time-travelled you didn’t.

1 Like

Nice catch, i meant to say 2023. Lol

Here is a picture of the available files from Forscan which Id downloaded and programed to my unit. I’d had forscan download the file and did a program.

I just open up and noticed that my apim has a manufacturer’s date of 02/19/2022. Guess that’s why it bricked. Anyway to recover?

This is for calibration updates not for MY2020 issues.

Here is another picture of the whole apim. I also tried this link to rescue my apim. APIM Firmware Flash Rescue

If there is no way for me to recover from the flash, can i buy a apim from ebay as a replacement to my apim? Do i need to program it after i receive it? I have my eye on this one on ebay as it come preloaded with sync 3.4 and has nav. Sync 3 Apim Genuine Ford Oem Navigation 3.4 Latest Maps Free Programming 14g370 | eBay

You could try using the FMODS procedure.

The APIM your watching on Ebay is a Chinese hack job. I will not say why I know but I would not buy it.

Hi Bill32399, do you have the fmods procedures?