Unable to load 3.4 version

BWRobinson · 3 January 2026 18:54

I am unable to upload the new 3.4 version to my 2017 Ford F 150. I get a successful download to the thumdrive but when I try to upload it to the truck I get a install failed, error code "INSTL_ERR11) message. I am using the correct USB port because when I first install the thumb drive I get a “New software being installed” message on the display. I have attepted the install 4 times with the same result.

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0

New SYNC Version: 3.0

Do you have a error message, if so what is it?
Error code: INSTL_ERR11

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 3.4

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.14.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.23188
Region: NA
Navigation: True
Install Mode: Auto-Detect (downgrade)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: General USB Flash Disk USB Device
Size: 231.1GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=4U5T-14G421-CJD_1615428865000.TAR.GZ
MAP=4U5T-14G421-CHD_1615428793000.TAR.GZ
MAP=4U5T-14G421-CGD_1615428721000.TAR.GZ
MAP=4U5T-14G421-CFD_1615428639000.TAR.GZ
MAP=4U5T-14G421-CED_1615428554000.TAR.GZ
MAP=4U5T-14G421-CDD_1615428467000.TAR.GZ
MAP=4U5T-14G421-CCD_1615428361000.TAR.GZ
MAP=4U5T-14G421-CBD_1615428261000.TAR.GZ
MAP=4U5T-14G421-CAD_1615428059000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CD_1616778089000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAJ_1626961442000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBJ_1626962550000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCJ_1626963400000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.14.2.0 Stable - downgrade  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open2 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item3 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction


FILES (20)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)
4U5T-14G422-CAJ_1626961442000.TAR.GZ (1.3GB)
4U5T-14G422-CBJ_1626962550000.TAR.GZ (772.4MB)
4U5T-14G422-CCJ_1626963400000.TAR.GZ (549.6MB)

LOG
[12/31/2025 10:44:51 AM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.20 (2020) - NA 
[12/31/2025 10:44:51 AM] Install Mode: Auto-Detect (downgrade) Forced: False 
[12/31/2025 10:44:51 AM] MY20 Protection: Auto-Detect 
[12/31/2025 10:44:51 AM] Formatting USB drive
[12/31/2025 10:44:51 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[12/31/2025 10:44:58 AM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[12/31/2025 10:45:00 AM] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:00 AM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[12/31/2025 10:45:00 AM] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download) 
[12/31/2025 10:45:00 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/31/2025 10:45:00 AM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[12/31/2025 10:45:00 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/31/2025 10:45:00 AM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:00 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/31/2025 10:45:00 AM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:00 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/31/2025 10:45:02 AM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:02 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/31/2025 10:45:03 AM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:03 AM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[12/31/2025 10:45:05 AM] Validated: 4U5T-14G421-CJD_1615428865000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:05 AM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[12/31/2025 10:45:07 AM] Validated: 4U5T-14G421-CHD_1615428793000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:07 AM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[12/31/2025 10:45:09 AM] Validated: 4U5T-14G421-CGD_1615428721000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:09 AM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[12/31/2025 10:45:11 AM] Validated: 4U5T-14G421-CFD_1615428639000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:11 AM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[12/31/2025 10:45:13 AM] Validated: 4U5T-14G421-CED_1615428554000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:13 AM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[12/31/2025 10:45:16 AM] Validated: 4U5T-14G421-CDD_1615428467000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:16 AM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[12/31/2025 10:45:18 AM] Validated: 4U5T-14G421-CCD_1615428361000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:18 AM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[12/31/2025 10:45:20 AM] Validated: 4U5T-14G421-CBD_1615428261000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:20 AM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[12/31/2025 10:45:22 AM] Validated: 4U5T-14G421-CAD_1615428059000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:22 AM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[12/31/2025 10:45:22 AM] Validated: 4U5T-14G424-CD_1616778089000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:22 AM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[12/31/2025 10:45:25 AM] Validated: 4U5T-14G422-CAJ_1626961442000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:25 AM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[12/31/2025 10:45:26 AM] Validated: 4U5T-14G422-CBJ_1626962550000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:26 AM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[12/31/2025 10:45:27 AM] Validated: 4U5T-14G422-CCJ_1626963400000.TAR.GZ (Skipping Download) 
[12/31/2025 10:45:27 AM] Preparing USB drive
[12/31/2025 10:45:27 AM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[12/31/2025 10:45:27 AM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[12/31/2025 10:45:55 AM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[12/31/2025 10:45:57 AM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[12/31/2025 10:45:57 AM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[12/31/2025 10:45:57 AM] Copying: GB5T-14G386-SC_85041.tar.gz 
[12/31/2025 10:45:57 AM] Validating: GB5T-14G386-SC_85041.tar.gz 
[12/31/2025 10:45:57 AM] Copied: GB5T-14G386-SC_85041.tar.gz 
[12/31/2025 10:45:57 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/31/2025 10:45:57 AM] Copying: 1u5t-14g386-cb.tar.gz 
[12/31/2025 10:45:57 AM] Validating: 1u5t-14g386-cb.tar.gz 
[12/31/2025 10:45:57 AM] Copied: 1u5t-14g386-cb.tar.gz 
[12/31/2025 10:45:57 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/31/2025 10:45:57 AM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/31/2025 10:45:57 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/31/2025 10:45:57 AM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/31/2025 10:45:57 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/31/2025 10:45:57 AM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/31/2025 10:46:29 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/31/2025 10:46:41 AM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/31/2025 10:46:41 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/31/2025 10:46:41 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/31/2025 10:47:22 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/31/2025 10:47:40 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/31/2025 10:47:40 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/31/2025 10:47:40 AM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/31/2025 10:49:00 AM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/31/2025 10:49:27 AM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/31/2025 10:49:27 AM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[12/31/2025 10:49:27 AM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[12/31/2025 10:50:20 AM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[12/31/2025 11:47:46 AM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[12/31/2025 11:47:46 AM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[12/31/2025 11:47:46 AM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[12/31/2025 11:48:42 AM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[12/31/2025 11:49:13 AM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[12/31/2025 11:49:13 AM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[12/31/2025 11:49:13 AM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[12/31/2025 11:50:33 AM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[12/31/2025 11:51:08 AM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[12/31/2025 11:51:08 AM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[12/31/2025 11:51:08 AM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[12/31/2025 11:52:25 AM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[12/31/2025 11:52:58 AM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[12/31/2025 11:52:58 AM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[12/31/2025 11:52:58 AM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[12/31/2025 11:54:34 AM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[12/31/2025 11:55:07 AM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[12/31/2025 11:55:07 AM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[12/31/2025 11:55:07 AM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[12/31/2025 11:56:35 AM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[12/31/2025 11:57:15 AM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[12/31/2025 11:57:15 AM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[12/31/2025 11:57:15 AM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[12/31/2025 11:58:32 AM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[12/31/2025 11:59:06 AM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[12/31/2025 11:59:06 AM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[12/31/2025 11:59:06 AM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[12/31/2025 12:00:26 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[12/31/2025 12:01:02 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[12/31/2025 12:01:02 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[12/31/2025 12:01:02 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[12/31/2025 12:02:38 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[12/31/2025 12:03:12 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[12/31/2025 12:03:12 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[12/31/2025 12:03:12 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[12/31/2025 12:03:12 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[12/31/2025 12:03:12 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[12/31/2025 12:03:12 PM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[12/31/2025 12:03:12 PM] Copying: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[12/31/2025 12:04:39 PM] Validating: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[12/31/2025 12:05:21 PM] Copied: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[12/31/2025 12:05:21 PM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[12/31/2025 12:05:21 PM] Copying: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[12/31/2025 12:06:19 PM] Validating: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[12/31/2025 12:06:43 PM] Copied: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[12/31/2025 12:06:43 PM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[12/31/2025 12:06:43 PM] Copying: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[12/31/2025 12:07:20 PM] Validating: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[12/31/2025 12:07:37 PM] Copied: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[12/31/2025 12:07:37 PM] Generating reformat.lst
[12/31/2025 12:07:37 PM] Generating autoinstall.lst
[12/31/2025 12:07:37 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · 3 January 2026 19:05

Get a proper USB pendrive from a well known brand like Sandisk and try again.

If it fails, try running an interrogator log and share the xml it produces. Your APIM may be bad.

bill32399 · 3 January 2026 19:16

Also try a search on here. There are quite a few examples with solutions to this error.

BWRobinson · 3 January 2026 19:48

Thx for the input. The drive is an Amazon basic, I would think it is OK. I sent a copy of the log in my inquiry.

bill32399 · 3 January 2026 20:45

Thats not a qaulity one. Their HDMI cables are just as bad.

BWRobinson · 3 January 2026 21:10

How about Sandisk?

bill32399 · 4 January 2026 01:34

Sandisk works. Thats what most of us use.

BWRobinson · 4 January 2026 16:04

OK, I will get one and try again. Appreciate the suggestion!

BWRobinson · 5 January 2026 21:31

Nope, did not work utilizing the SanDisk thumb drive. I got the same error code. Any other thoughts?

bill32399 · 5 January 2026 22:14

These reeks of a Chinese knock off APIM. Was this a 4” upgrade or did you upgrade to a NAV APIM?

F150Chief · 5 January 2026 23:07

INSTL_ERR11 – Error is APPS_UPDATE_PART_ERROR

The APIM cannot process the update due to a partition error caused by insufficient storage in the APIM or other reasons. You should run the Interrogator Utility to check the storage available.

Use this autoinstall to downgrade to Sync 3.3…copy and paste to a new file named autoinstall.lst. Replace the file on the USB with this. You can leave the files on the drive in the SyncMyRide folder.

[SYNCGen3.0_ALL_PRODUCT]
Item1 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall

If this works you can use the reformat tool directly.

BWRobinson · 6 January 2026 00:28

All stock from Ford. This is my first attempt to upgrade the 3.0version

system · 5 February 2026 00:28

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