"Update completed, remove USB..." Message, then black screen. No life

Followed all of the steps on the Syn3 Updater tool, and ran My20 check, and found no issues. Downloaded all of the files properly to my knowledge, plugged USB in and afterwards it went to a black screen and no power. I have tried to Reset via ForScan, and also batteries disconnected. Nothing works. Will I need an entirely new APIM or would I be able to Firmware rescue via forscan and a obd ex adapter? All i have now is an ELM247 and cannot see the firmware update section on forscan.


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Unknown

Install Type: Unknown

Old SYNC Version: 3.0.23219

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
None

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.5.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.23219
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Cruzer Glide USB Device
Size: 14.6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCN_1709611788000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBN_1709611416000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAN_1709610798000.TAR.GZ
MAP=4U5T-14G421-CJG_1709610049000.TAR.GZ
MAP=4U5T-14G421-CHG_1709609492000.TAR.GZ
MAP=4U5T-14G421-CGG_1709608813000.TAR.GZ
MAP=4U5T-14G421-CFG_1709608559000.TAR.GZ
MAP=4U5T-14G421-CEG_1709607297000.TAR.GZ
MAP=4U5T-14G421-CDG_1709589204000.TAR.GZ
MAP=4U5T-14G421-CCG_1709587982000.TAR.GZ
MAP=4U5T-14G421-CBG_1709587496000.TAR.GZ
MAP=4U5T-14G421-CAG_1708029977000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G422-CCN_1709611788000.TAR.GZ (540.7MB)
4U5T-14G422-CBN_1709611416000.TAR.GZ (793MB)
4U5T-14G422-CAN_1709610798000.TAR.GZ (1.2GB)
4U5T-14G421-CJG_1709610049000.TAR.GZ (707.8MB)
4U5T-14G421-CHG_1709609492000.TAR.GZ (1023.3MB)
4U5T-14G421-CGG_1709608813000.TAR.GZ (1.2GB)
4U5T-14G421-CFG_1709608559000.TAR.GZ (1.1GB)
4U5T-14G421-CEG_1709607297000.TAR.GZ (1.1GB)
4U5T-14G421-CDG_1709589204000.TAR.GZ (1.3GB)
4U5T-14G421-CCG_1709587982000.TAR.GZ (1.1GB)
4U5T-14G421-CBG_1709587496000.TAR.GZ (1.1GB)
4U5T-14G421-CAG_1708029977000.TAR.GZ (1014.9MB)

LOG
[5/30/2024 12:45:09 AM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.23 (2023) - NA 
[5/30/2024 12:45:09 AM] Install Mode: Auto-Detect (reformat) Forced: False 
[5/30/2024 12:45:09 AM] MY20 Protection: Auto-Detect 
[5/30/2024 12:45:09 AM] Formatting USB drive
[5/30/2024 12:45:09 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[5/30/2024 12:45:17 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[5/30/2024 12:45:17 AM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[5/30/2024 12:45:17 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[5/30/2024 12:45:17 AM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:17 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[5/30/2024 12:45:18 AM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:18 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[5/30/2024 12:45:19 AM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:19 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[5/30/2024 12:45:21 AM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:21 AM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[5/30/2024 12:45:23 AM] Validated: 4U5T-14G422-CCN_1709611788000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:23 AM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[5/30/2024 12:45:25 AM] Validated: 4U5T-14G422-CBN_1709611416000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:25 AM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[5/30/2024 12:45:28 AM] Validated: 4U5T-14G422-CAN_1709610798000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:28 AM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[5/30/2024 12:45:30 AM] Validated: 4U5T-14G421-CJG_1709610049000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:30 AM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[5/30/2024 12:45:33 AM] Validated: 4U5T-14G421-CHG_1709609492000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:33 AM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[5/30/2024 12:45:36 AM] Validated: 4U5T-14G421-CGG_1709608813000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:36 AM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[5/30/2024 12:45:39 AM] Validated: 4U5T-14G421-CFG_1709608559000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:39 AM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[5/30/2024 12:45:42 AM] Validated: 4U5T-14G421-CEG_1709607297000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:42 AM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[5/30/2024 12:45:46 AM] Validated: 4U5T-14G421-CDG_1709589204000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:46 AM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[5/30/2024 12:45:49 AM] Validated: 4U5T-14G421-CCG_1709587982000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:49 AM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[5/30/2024 12:45:52 AM] Validated: 4U5T-14G421-CBG_1709587496000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:52 AM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[5/30/2024 12:45:54 AM] Validated: 4U5T-14G421-CAG_1708029977000.TAR.GZ (Skipping Download) 
[5/30/2024 12:45:54 AM] Preparing USB drive
[5/30/2024 12:45:54 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[5/30/2024 12:45:54 AM] Copying: 1u5t-14g386-cb.tar.gz 
[5/30/2024 12:45:56 AM] Validating: 1u5t-14g386-cb.tar.gz 
[5/30/2024 12:45:56 AM] Copied: 1u5t-14g386-cb.tar.gz 
[5/30/2024 12:45:56 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[5/30/2024 12:45:56 AM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[5/30/2024 12:45:57 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[5/30/2024 12:45:57 AM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[5/30/2024 12:45:57 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[5/30/2024 12:45:57 AM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[5/30/2024 12:47:24 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[5/30/2024 12:47:34 AM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[5/30/2024 12:47:34 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[5/30/2024 12:47:34 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[5/30/2024 12:49:40 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[5/30/2024 12:49:55 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[5/30/2024 12:49:55 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[5/30/2024 12:49:55 AM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[5/30/2024 12:53:11 AM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[5/30/2024 12:53:35 AM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[5/30/2024 12:53:35 AM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[5/30/2024 12:53:35 AM] Copying: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[5/30/2024 12:55:36 AM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[5/30/2024 12:55:50 AM] Copied: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[5/30/2024 12:55:50 AM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[5/30/2024 12:55:50 AM] Copying: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[5/30/2024 12:58:46 AM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[5/30/2024 12:59:07 AM] Copied: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[5/30/2024 12:59:07 AM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[5/30/2024 12:59:07 AM] Copying: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[5/30/2024 1:03:51 AM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[5/30/2024 1:04:24 AM] Copied: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[5/30/2024 1:04:24 AM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[5/30/2024 1:04:24 AM] Copying: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[5/30/2024 1:07:00 AM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[5/30/2024 1:07:19 AM] Copied: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[5/30/2024 1:07:19 AM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[5/30/2024 1:07:19 AM] Copying: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[5/30/2024 1:11:07 AM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[5/30/2024 1:11:34 AM] Copied: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[5/30/2024 1:11:34 AM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[5/30/2024 1:11:34 AM] Copying: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[5/30/2024 1:16:01 AM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[5/30/2024 1:16:36 AM] Copied: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[5/30/2024 1:16:36 AM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[5/30/2024 1:16:36 AM] Copying: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[5/30/2024 5:09:41 PM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[5/30/2024 5:10:12 PM] Copied: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[5/30/2024 5:10:12 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[5/30/2024 5:10:12 PM] Copying: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[5/30/2024 5:14:28 PM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[5/30/2024 5:14:31 PM] Copied: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[5/30/2024 5:14:31 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[5/30/2024 5:14:31 PM] Copying: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[5/30/2024 5:19:37 PM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[5/30/2024 5:19:40 PM] Copied: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[5/30/2024 5:19:40 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[5/30/2024 5:19:40 PM] Copying: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[5/30/2024 5:23:56 PM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[5/30/2024 5:23:58 PM] Copied: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[5/30/2024 5:23:58 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[5/30/2024 5:23:58 PM] Copying: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[5/30/2024 5:28:08 PM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[5/30/2024 5:28:10 PM] Copied: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[5/30/2024 5:28:10 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[5/30/2024 5:28:10 PM] Copying: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[5/30/2024 5:31:53 PM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[5/30/2024 5:31:55 PM] Copied: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[5/30/2024 5:31:55 PM] Generating reformat.lst
[5/30/2024 5:31:55 PM] Generating autoinstall.lst
[5/30/2024 5:31:55 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

The first problem I see if that you HAVE to have a 32Gb thumb drive to install nav and you only have a 16Gb based on the info you provided. This is clearly noted in the documentation you said you read under requirements.

A 2019 K series APIM should also come with 3.4 or 3.2 at the least. You have this starting at 3.0.23219 which is something a 2017 would have in it.

No power is a totally different issue though. You need to check fuses and power to the unit if that is truly what is happening. Are you sure the screen is not on and just blacked out? What modifications have you done with Forscan? Does you ELM have a switch on it?

If it is a MY 2020+ replacement APIM than no calibrations are going to fix this. The only real way to know this is to take the unit out and look at the date on the back unless you know it was replaced at some point.

When it updated, it was still on the old sync 3.0. I didn’t even make it to the loading bar. The top said updating and ran through that, then while still on 3.0 it said the update was completed and changes would take on next vehicle start up, then before even removing the drive or shutting it down, the screen went black.

When I turn it on, black screen, the USBs will light up for around 15 seconds or so, then the USB lights shut off.

Forscan modifications made to the APIM by me have only been adding the heated and cooled seats to it. I have downloaded my factory ab data and applied it. Yes, my ELM247 has a HS/MS switch on it.

Sounds like MY20…

1 Like

I’m hoping it’s not. When I get home later today, I’m going to pull it and check. I ran the interrogator and it had determined I was safe. ( I understand it’s not always 100% right…)

If this is a My20, and it’s trashed now, I would be able to purchase any sync 3 APIM with Nav, correct? I have a few leads on used ones built in 2016.

Provide us with this xml file, if you still have it.

Note to Self: thats a bit of a flaw, i should probably make it copy that xml file it uses to validate MY20 to appdata or something

Yeah, unfortunately I do not have it anymore.
I did physically see the message saying it was safe to proceed with the update. When I plugged it in for that, it did the same thing. Update complete, changes etc. Screen went completely black and after about 20 seconds it booted up.

It’s possible you have a model that is not known as being My20 yet, or there is some other issue… we need the model information from the unit to continue really.

I’ll update later on then after pulling it.

Is it possible to put apim PN GB5T-14G371-BF into my 2019 F350? Or would I need a “newer” HC3T-14G370-FCD ?
I have seen mixed results in saying any from 2016 will work, and other listings contradicting that.

What model is the car?
Several 2019 models (eg the Escape/Kuga) shipped with 3.0.x.

It comes down to what features you expect to see.
No matter what model, you will still need to drop your factory AS Built into the replacement unit.
Technically you could use any 3.0 APIM from 2016 on, you just need to keep in mind that not ALL models went to Sync 3 in 2016 (eg the Fusion).

I have a limited, so, pretty much everything… 360 cam, trailer cam, heated cooled massaging seats and heated wheel. I found a few APIMs on eBay but looks to be Chinese sellers… just trying to make sure whatever one I get (again, if I have to purchase one…) is OEM and I can use all of my factory features.

Simple question: what’s the “dead” APIM’s model?. (it can be read by Forscan)
Can you share a picture of the sticker on its back?.
Also, have you ever replaced the screen?. If you can, share the sticker on its back.

This unit was a 2024 Unit. Build date Jan/2024 and was appeared put in by a dealership April 12th. I bought the truck 3 weeks ago. Issue solved.

This is a 2020+ unit for sure. It’s toast now.

Yep. Interrogator failed to detect unfortunately. Whoops.
Ford parts have a 24Mo warranty and I see the service in my ford pass on 4/7 for “Electrical” so hoping they’ll cover it… there is a sticker on the Apim with what appears to be the install date

Unless you are aware of Linux, Virtual Machines and a bit of tech knowledge then it can be recovered :slight_smile:

Added to the database for future, doesn’t help you much though unfortunately.

I’m fairly technically inclined. What’s the process of recovering these? In the case that they don’t warranty, and the one I have ordered coming in Tuesday doesn’t work.

I’ve never done it so can’t assist further

Thanks Scott, I’ll give that a whirl if they don’t warranty it, and my module from 2017 I ordered doesn’t work properly.