Hey I’m sorry to bother you, my name is Luke. I just got a 2019 f250 with sync 3. I watched videos on upgrading to newer version and I think I may have messed up. I thought it was said to plug the USB drive in the truck then turn on the truck. I did that and then my screen went black and doesn’t turn back on. I tried a soft reset with the power and right seek button but didn’t work. Then pulled the fuses for 5 min and put them back in. Pulled the battery cables for 15 min and fuses again, still nothing. Any ideas? Thank you
I did a search on here and found someone who had the same problem but was able to get his warranty at the dealer. My truck has 96000 miles on it and I don’t have any warranty to fall back on. I have reached out to Naviupgrade and he can program me a used APIM if that is what I need to do. But I want to see if someone can help me see if it can be fixed first.
Yes, that’s exactly what I meant.
There are 2 stickers on then unit, one on the APIM and one on the screen. Please take a photo of them and post them here.
It should not matter you connected the USB before time.
What I want to check if you have a MY20 component…
It depends.
As far as you are saying, the unit is unresponsive.
This should not be happened due to a USB stick being connected before time.
What I suspect is they maybe your unit has MY20 components. If so, the USB would kill the unit.
Screen seems ok, it’s from early 2019.
So the culprit would be the APIM from 2021.
I think you will have to replace the APIM, and you should be good to go.
Do not get L ones, since those are from 2020.
J or K series are the newest before 2020 (2018, 2019), make sure to check the manufacture date.
Yours is a J series but this must be a replacement unit from Ford, so the original part number J does not reflect the real year, lets say.
So before buying a new one, make sure the check the sticker.
Sorry, I overlooked this question.
MY20 is Model Year 2020, basically.
This does not refer to the car itself, but to the Screen and APIM.
Starting with MY20 APIMs and Screens, Ford decided to introduce a change in their architecture (different type of memory). The tool we use (the reformat tool) is a leaked tool from Ford that enables reformating the partitions on the APIM in order to get 3.3+ builds, you can’t go from 3.0 to 3.3 or above without reformat.
The issue is that the reformat tool that’s been leaked can’t handle MY20 components.
If the APIM is MY20, it bricks it. If the Screen is My20 but the APIM is not it will “soft brick” the unit, since the reformat tool does not have the proper drivers for a MY20 screen, thus failing the upgrade. This can be solved by temporarily connecting a non-MY20 screen to complete the process. Once the process is complete, you can connect a MY20 screen again.
Not sure if the average dealer has the proper equipment to reprogram it, depends on the dealer I would say. Some thing tells me most dealers don’t do that kind of jobs.
They are plug and play, you just replace the APIM and “that’s it”.
From the previous log you showed your car does not have NAV, so assuming you are NA based you could get a similar NA 16GB NON-NAV APIM, and it would be basically plug-and-play if it’s not a modified unit.
So depending on that, you may need to perform some changes to the asbuilt (configuration) of the unit to match your vehicle. That’s done with a proper odb2 interface and forscan, not hard to do.
Of course, if the donor vehicle is like yours, then you may not need to do anything than connecting the new unit.
Ford pass as the app?.
I’m not really sure, but as far as I know (and do not quote me on this one) there’s another module that handles the communication with Ford’s servers, that’s not the APIM.
I believe it’s the TCU, not the APIM.
