Update sync 3.0 to 3.4 red screen us to eu

I want to update Sync 3.0 to 3.4 in a 2018 Ford Escape (non-navi with Polish language). Unfortunately, during the installation, a red screen appeared as in the picture. Does this mean there’s not enough memory? Is there anything I can do about it? Delete some files? Maybe I need to install an older software version, but for the EU market.


SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.18093

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
Error in 1U5T-14G658AH_1644006443000.TAR.GZ

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.14.2.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro Education (2009)

PREVIOUS CONFIGURATION
Version: 3.0.18093
Region: NA
Navigation: False
Install Mode: Auto-Wykrywanie (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: VendorC ProductCode USB Device
Size: 58,6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-AT_1660763323000.TAR.GZ
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.14.2.0 Stable - reformat  Mode - Sync 3.4.23188 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (6)
1u5t-14g386-cb.tar.gz (8,5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3,2KB)
5U5T-14G391-AT_1660763323000.TAR.GZ (1,5GB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57,5MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869,8MB)

LOG
[28.10.2025 22:10:34] Selected Region: EU - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
[28.10.2025 22:10:34] Install Mode: Auto-Wykrywanie (reformat) Forced: False 
[28.10.2025 22:10:34] MY20 Protection: Disabled / Not MY20 
[28.10.2025 22:10:34] Formatting USB drive
[28.10.2025 22:10:34] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[28.10.2025 22:10:42] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[28.10.2025 22:10:42] Downloading: 1u5t-14g386-cb.tar.gz
[28.10.2025 22:10:44] Validating: 1u5t-14g386-cb.tar.gz 
[28.10.2025 22:10:44] Downloaded: 1u5t-14g386-cb.tar.gz 
[28.10.2025 22:10:44] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[28.10.2025 22:10:44] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[28.10.2025 22:10:45] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[28.10.2025 22:10:45] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[28.10.2025 22:10:45] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[28.10.2025 22:10:45] Downloading: 5U5T-14G391-AT_1660763323000.TAR.GZ
[28.10.2025 22:11:28] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[28.10.2025 22:11:37] Downloaded: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[28.10.2025 22:11:37] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[28.10.2025 22:11:37] Downloading: 4U5T-14G423-AC_1615425645000.TAR.GZ
[28.10.2025 22:11:55] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[28.10.2025 22:11:59] Downloaded: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[28.10.2025 22:11:59] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[28.10.2025 22:11:59] Downloading: 1U5T-14G658-AH_1644006443000.TAR.GZ
[28.10.2025 22:12:01] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[28.10.2025 22:12:01] Downloaded: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[28.10.2025 22:12:01] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[28.10.2025 22:12:01] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[28.10.2025 22:12:25] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[28.10.2025 22:12:30] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[28.10.2025 22:12:30] Preparing USB drive
[28.10.2025 22:12:30] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[28.10.2025 22:12:30] Copying: 1u5t-14g386-cb.tar.gz 
[28.10.2025 22:12:30] Validating: 1u5t-14g386-cb.tar.gz 
[28.10.2025 22:12:30] Copied: 1u5t-14g386-cb.tar.gz 
[28.10.2025 22:12:30] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[28.10.2025 22:12:30] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[28.10.2025 22:12:30] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[28.10.2025 22:12:30] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[28.10.2025 22:12:30] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[28.10.2025 22:12:30] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[28.10.2025 22:13:03] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[28.10.2025 22:13:16] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[28.10.2025 22:13:16] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[28.10.2025 22:13:16] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[28.10.2025 22:13:34] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[28.10.2025 22:13:40] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[28.10.2025 22:13:40] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[28.10.2025 22:13:40] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[28.10.2025 22:13:41] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[28.10.2025 22:13:42] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[28.10.2025 22:13:42] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[28.10.2025 22:13:42] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[28.10.2025 22:14:05] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[28.10.2025 22:14

First of all, try with a good USB brand, like Sandisk.
If that fails, install without gracenotes and see if that completes.

1 Like

I’ve used the same USB drive several times and everything was fine. But I’ll try as you wrote and see if it works.

If you are sure the USB is good for this type of application, then try installing without gracenotes then and see how it goes.

Unless you are in a country with DAB radio, get rid of that file as it does nothing for you. You have a NON-NAV APIM, so all the files you are trying to install will not fit due to the larger size of the Sync 3.4 app file.

I don’t need Dab Radio. Can you tell me which file to delete? Do I need to create the USB manually?

I installed it without gracenotes and it worked. Thanks for the help. What are the “gracenotes” files for?

Great!, glad it worked.

Gracenotes is “artwork” for media that does not have media. I think it works with media over bluetooth, nothing relevant, just “fancy” things.

Now the unit is operational, can you create and run an interrogator log and share the XML file?. I wonder what type of APIM you have and how much free space it has.

I must be doing something wrong

The first one, is because you tried running a reformat on a 3.4 build that does not allow it.

The second, I do not know… Is there any XML file on the USB?.

I created a log interrogator usb and inserted the flash drive into the car. It started updating and the error disappeared.

Share a screenshot of the SyncMyRide folder content and whatever .lst files you have on the root.