Updated from SYNC 3.0 -> 3.4 got messed voice

krzysiekpirat · November 9, 2024, 3:52pm

Hi, I’m Chris, and yesterday I tried to update my original SYNC 3 (Version: 3.0.23219 region NA) to SYNC3 Version 23188.
This worked, as the vehicle came from the USA to the EU ( I am from Poland). The sync has been updated, the map has been installed, and now I can see EU maps, but something has messed with the voice. I used the Cut Down Map package generator and chose region Europe, Maps F13 (set with Poland), and voice (set with Poland).
After the update, I expected to have sync 3.4, polish maps, and polish language in sync 3. The first 2 features work, but after the update, I still have language options to choose from before updating: English, French, and Spanish. So I kept English, but the problem was, that English was chosen, and when I was connecting my phone, I could hear French voice commands.

SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.23219

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.0.0 Stable

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.13.0.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.23219
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: USB DISK 2.0 USB Device
Size: 14.9GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-AT_1660763323000.TAR.GZ
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BN_1727700842000.TAR.GZ
MAP=1U5T-14G421-BAL_1723658080000.TAR.GZ
MAP=1U5T-14G421-BBL_1723560114000.TAR.GZ
MAP=1U5T-14G421-BFL_1723601450000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCL_1723745202000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.0.0 Stable - reformat  Mode - Sync 3.4.23188 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (11)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-AT_1660763323000.TAR.GZ (1.5GB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
1U5T-14G424-BN_1727700842000.TAR.GZ (1.7KB)
1U5T-14G421-BAL_1723658080000.TAR.GZ (2.5GB)
1U5T-14G421-BBL_1723560114000.TAR.GZ (539.6MB)
1U5T-14G421-BFL_1723601450000.TAR.GZ (2.5GB)
4U5T-14G422-BCL_1723745202000.TAR.GZ (1.7GB)

LOG
[11/8/2024 3:50:32 PM] Selected Region: EU - Release: Sync 3.4.23188 - Map Version: EU - 2024-11-08 - 1731077036 
[11/8/2024 3:50:32 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[11/8/2024 3:50:32 PM] MY20 Protection: Auto-Detect 
[11/8/2024 3:50:32 PM] Formatting USB drive
[11/8/2024 3:50:32 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[11/8/2024 3:50:43 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[11/8/2024 3:50:43 PM] Downloading: 1u5t-14g386-cb.tar.gz
[11/8/2024 3:50:45 PM] Validating: 1u5t-14g386-cb.tar.gz 
[11/8/2024 3:50:45 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[11/8/2024 3:50:45 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[11/8/2024 3:50:45 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[11/8/2024 3:50:46 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[11/8/2024 3:50:46 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[11/8/2024 3:50:46 PM] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[11/8/2024 3:50:46 PM] Downloading: 5U5T-14G391-AT_1660763323000.TAR.GZ
[11/8/2024 3:51:00 PM] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[11/8/2024 3:51:04 PM] Downloaded: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[11/8/2024 3:51:04 PM] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[11/8/2024 3:51:04 PM] Downloading: 4U5T-14G423-AC_1615425645000.TAR.GZ
[11/8/2024 3:51:10 PM] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[11/8/2024 3:51:12 PM] Downloaded: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[11/8/2024 3:51:12 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[11/8/2024 3:51:12 PM] Downloading: 1U5T-14G658-AH_1644006443000.TAR.GZ
[11/8/2024 3:51:12 PM] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[11/8/2024 3:51:13 PM] Downloaded: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[11/8/2024 3:51:13 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[11/8/2024 3:51:13 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[11/8/2024 3:51:20 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[11/8/2024 3:51:23 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[11/8/2024 3:51:23 PM] Checking Existing File: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[11/8/2024 3:51:23 PM] Downloading: 1U5T-14G424-BN_1727700842000.TAR.GZ
[11/8/2024 3:51:23 PM] Validating: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[11/8/2024 3:51:23 PM] Downloaded: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[11/8/2024 3:51:23 PM] Checking Existing File: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[11/8/2024 3:51:23 PM] Downloading: 1U5T-14G421-BAL_1723658080000.TAR.GZ
[11/8/2024 3:51:53 PM] Validating: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[11/8/2024 3:52:00 PM] Downloaded: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[11/8/2024 3:52:00 PM] Checking Existing File: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[11/8/2024 3:52:00 PM] Downloading: 1U5T-14G421-BBL_1723560114000.TAR.GZ
[11/8/2024 3:52:06 PM] Validating: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[11/8/2024 3:52:07 PM] Downloaded: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[11/8/2024 3:52:07 PM] Checking Existing File: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[11/8/2024 3:52:07 PM] Downloading: 1U5T-14G421-BFL_1723601450000.TAR.GZ
[11/8/2024 3:52:39 PM] Validating: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[11/8/2024 3:52:45 PM] Downloaded: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[11/8/2024 3:52:45 PM] Checking Existing File: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[11/8/2024 3:52:45 PM] Downloading: 4U5T-14G422-BCL_1723745202000.TAR.GZ
[11/8/2024 3:53:09 PM] Validating: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[11/8/2024 3:53:13 PM] Downloaded: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[11/8/2024 3:53:13 PM] Preparing USB drive
[11/8/2024 3:53:13 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[11/8/2024 3:53:13 PM] Copying: 1u5t-14g386-cb.tar.gz 
[11/8/2024 3:53:17 PM] Validating: 1u5t-14g386-cb.tar.gz 
[11/8/2024 3:53:17 PM] Copied: 1u5t-14g386-cb.tar.gz 
[11/8/2024 3:53:17 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[11/8/2024 3:53:17 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[11/8/2024 3:53:17 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[11/8/2024 3:53:17 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[11/8/2024 3:53:17 PM] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[11/8/2024 3:53:17 PM] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[11/8/2024 4:00:44 PM] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[11/8/2024 4:03:37 PM] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[11/8/2024 4:03:37 PM] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[11/8/2024 4:03:37 PM] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[11/8/2024 4:06:54 PM] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[11/8/2024 4:08:10 PM] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[11/8/2024 4:08:10 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[11/8/2024 4:08:10 PM] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[11/8/2024 4:08:26 PM] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[11/8/2024 4:08:32 PM] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[11/8/2024 4:08:32 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[11/8/2024 4:08:32 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[11/8/2024 4:12:47 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[11/8/2024 4:14:23 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[11/8/2024 4:14:23 PM] Checking Existing File: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[11/8/2024 4:14:23 PM] Copying: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[11/8/2024 4:14:23 PM] Validating: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[11/8/2024 4:14:23 PM] Copied: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[11/8/2024 4:14:23 PM] Checking Existing File: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[11/8/2024 4:14:23 PM] Copying: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[11/8/2024 4:26:36 PM] Validating: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[11/8/2024 4:31:13 PM] Copied: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[11/8/2024 4:31:13 PM] Checking Existing File: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[11/8/2024 4:31:13 PM] Copying: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[11/8/2024 4:33:50 PM] Validating: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[11/8/2024 4:34:49 PM] Copied: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[11/8/2024 4:34:49 PM] Checking Existing File: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[11/8/2024 4:34:49 PM] Copying: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[11/8/2024 4:47:25 PM] Validating: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[11/8/2024 4:52:09 PM] Copied: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[11/8/2024 4:52:09 PM] Checking Existing File: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[11/8/2024 4:52:09 PM] Copying: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[11/8/2024 5:00:45 PM] Validating: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[11/8/2024 5:03:58 PM] Copied: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[11/8/2024 5:03:58 PM] Generating reformat.lst
[11/8/2024 5:03:58 PM] Generating autoinstall.lst
[11/8/2024 5:03:58 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · November 9, 2024, 4:24pm

Hello.

Have you master reset?.

Also, Cyanlabs does not support changing regions.
Having said that, I’m sure you will find this thread helpful → Tutorial: Current EU Maps Installation on US Imported Vehicles

krzysiekpirat · November 10, 2024, 7:44am

Yes, SaNdMaN, I’ve performed a master reset. Should I follow the instructions you’ve linked to make it work?

SaNdMaN · November 10, 2024, 1:17pm

As I said, we do not support changing regions, and that’s what you are trying to do.

The upgrade must have changed or reverted some values back to the original ones, so read the linked thread for guidance, it’s worth checking.

krzysiekpirat · November 10, 2024, 3:59pm

Fine, I’ve read it, but there are 2 major questions I couldn’t answer after carefully reading the instructions.

I know I have to do reformat, but after my upgrading sync to the 3.4 version I need to downgrade to complete this process, do I need to prepare 2 USB sticks with a downgrade to 3.3.19052 (USB 1) > reformat to 3.4 (USB 2).
Or if I reformat from 3.4 to 3.4 in one USB it will perform all steps in order.
Do these steps requiring FORScan have to be done before downgrading, before reformating, or after all the steps in that guide?

SaNdMaN · November 10, 2024, 6:22pm

the days of having to create multiple USB are gone, you can do that with a single downgrade USB.
after. If the idea is that reformatting the unit reverted some values back, it’s best to perform the APIM configuration after the reformat is done.

On a side note, if you already installed via reformat whatever packages you need, you should start looking into the APIM’s configuration… I see no need in reformatting the unit again…

system · November 12, 2024, 6:22pm

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.

SaNdMaN · November 18, 2024, 5:30pm

Re-opened as per OP request, will be automatically closed after 4 days of inactivity.

krzysiekpirat · November 18, 2024, 5:45pm

So I came with an update after I received my ELM connection cable and FORscan license.

As You suggested I didn’t perform another USB update of Sync.

I followed the instructions for conversion from USA to EU from link

Using a guide on changing the values I coded APIM and ACM.
It looks good. Now I have the voice, menu, and maps I wished for, and they are working well. However, after these changes, I can see DTC in FORScan in the ACM module.

My original ACM setup looked like this:

After conversion, ACM looks like this:

This is my Interrogator Log before changes: link

I am wondering if this is how the vehicle should behave, and DTC should be there even if everything works well, or if this is not how it should look.

SaNdMaN · November 22, 2024, 5:45pm

This topic was automatically closed 4 days after the last reply. New replies are no longer allowed.