Updated to latest SYNC 3 version with your software when Ford failed to!

Ford SYNC 3 Support CyanLabs Update Support
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1

I tried to update with Ford and I lost my Voice Recognition, and couldn’t update anything…kepy getting bad file message…I read about CyanLabs and decided to give it a shot…OMG!!! I Love you…Updated to the latest version within 15 minutes (I don’t have NAV) and I cannot believe I got Voice Commands back!!! Only thing is I still can’t get carplay with my Iphone and I updated the USB HUB…I am very pleased with the Results and want to THANK YOU!!! if you have any advice on the carplay let me know, I will Listen!

SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 1.0.15139

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
No error messages

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: V2.13.3.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

    CYANLABS - SYN3 UPDATER - V2.13.3.0
  Branch: Stable
  Operating System: Microsoft Windows 11 Home (2009)
  
  PREVIOUS CONFIGURATION
  Version: 1.0.15139
  Region: NA
  Navigation: False
  Install Mode: Auto-Detect (reformat)
  Install Mode Overridden: False
  My20 Protection Enabled: Auto-Detect
  
  DESTINATION DETAILS
  Mode: Drive
  Model: PNY USB 3.2.2 FD SCSI Disk Device
  Size: 232.9GB
  FileSystem: exFAT
  Partition Type: MBR
  
  REFORMAT.LST
  VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
  GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
  APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
  
  
  AUTOINSTALL.LST
  ; CyanLabs Syn3Updater 2.13.3.0 Stable - reformat  Mode - Sync 3.4.23188 NA
  
  [SYNCGen3.0_ALL_PRODUCT]
  Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
  Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
  Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
  Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
  Options = AutoInstall
  
  FILES (5)
  1u5t-14g386-cb.tar.gz (8.5MB)
  PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
  5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
  4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
  NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
  
  LOG
  [8/15/2025 6:16:13 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
  [8/15/2025 6:16:13 PM] Install Mode: Auto-Detect (reformat) Forced: False 
  [8/15/2025 6:16:13 PM] MY20 Protection: Auto-Detect 
  [8/15/2025 6:16:13 PM] Formatting USB drive
  [8/15/2025 6:16:13 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
  [8/15/2025 6:16:21 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
  [8/15/2025 6:16:21 PM] Downloading: 1u5t-14g386-cb.tar.gz
  [8/15/2025 6:16:24 PM] Validating: 1u5t-14g386-cb.tar.gz 
  [8/15/2025 6:16:24 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
  [8/15/2025 6:16:24 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [8/15/2025 6:16:24 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
  [8/15/2025 6:16:24 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [8/15/2025 6:16:24 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [8/15/2025 6:16:24 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [8/15/2025 6:16:24 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
  [8/15/2025 6:17:04 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [8/15/2025 6:17:06 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [8/15/2025 6:17:06 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [8/15/2025 6:17:06 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
  [8/15/2025 6:18:00 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [8/15/2025 6:18:03 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [8/15/2025 6:18:03 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [8/15/2025 6:18:03 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
  [8/15/2025 6:19:33 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [8/15/2025 6:19:36 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [8/15/2025 6:19:36 PM] Preparing USB drive
  [8/15/2025 6:19:36 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
  [8/15/2025 6:19:36 PM] Copying: 1u5t-14g386-cb.tar.gz 
  [8/15/2025 6:19:36 PM] Validating: 1u5t-14g386-cb.tar.gz 
  [8/15/2025 6:19:36 PM] Copied: 1u5t-14g386-cb.tar.gz 
  [8/15/2025 6:19:36 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [8/15/2025 6:19:36 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [8/15/2025 6:19:36 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [8/15/2025 6:19:36 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [8/15/2025 6:19:36 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [8/15/2025 6:19:36 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [8/15/2025 6:19:38 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [8/15/2025 6:19:39 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [8/15/2025 6:19:39 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [8/15/2025 6:19:39 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [8/15/2025 6:19:42 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [8/15/2025 6:19:44 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [8/15/2025 6:19:44 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [8/15/2025 6:19:44 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [8/15/2025 6:19:48 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [8/15/2025 6:19:51 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [8/15/2025 6:19:51 PM] Generating reformat.lst
  [8/15/2025 6:19:51 PM] Generating autoinstall.lst
  [8/15/2025 6:19:51 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

Have you performed a Master Reset after the reformat? If not, do that.
Once you do that, run the Interrogator Utility in the Syn3Updater and post the xml file here…

3

How would I do that…Because I did a master reset after

4
7

I get a package erro4 code…tells me to re download file and try again

8

PKG_ERR04 – Error is PKG_REVOKED (Package has been blacklisted)

What file did you use?

10

I think it is because I upgraded from Version 1.0.15139 to Version 3.4.23188

I used the file syn3updater created for the interrogator file

11

Nope. That only applies to Sync 3.0 upgrades…not Sync 3.2+.

What is the file name that was downloaded? It should be GB5T-14G386-AD_1606255780000.TAR.GZ

14

The file I got is GB5T-14G386-AA_56065.tar

by the way, I just want to say thank you for helping me to figure this out…It is greatly appreciated F150Chief

I replaced GB5T-14G386-AA_56065.tar with your file GB5T-14G386-AD_1606255780000.TAR.GZ in the folder, I also changed the autoinstall filr as well…does that sound right to you?

15

@PeterC , there’s an edit button for a reason.
:warning: If you want to add information, please do that instead of posting new consecutive messages.

I’ve merged all your consecutive messages, use the edit button from now on.

16

I am sorry about that…I never use forums…I tried to edit this to send to you but it wouldn’t let me…Once again I apologize and will use edit going forward!!!

17

Yes. The -AA file will not work on the current Sync versions.

You could reference this for info…

18

I figured out why I wasn’t getting carplay…I was using a basic charging cable…I bought a Belkin USB C to USB A Cable with Data Transfer and everything works perfectly now…I have carplay and the system updated from the Syn3 updater is great!!! Thanks for your help F150Chief!!!

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