Updating from 23088 to 23188 stuck at Updating System Software

Ford SYNC 3 Support CyanLabs Update Support
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1

Hi, I am unable to update from 23088 to 23188. Plugging in the USB drive yields “Updating System Software” but nothing changes after that. Waited for an hour but no changes on main screen.

SYNC Region: ROW

Navigation Variant: Non Nav

Manufacturer Year: Unknown

Install Type: OEM

Old SYNC Version: 4.3.23088

New SYNC Version: 4.3.23088

Do you have a error message, if so what is it?
None

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.1.10

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.13.1.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.23088
Region: ROW
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: Kingston DataTraveler 3.0 USB Device
Size: 28.8GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.1.0 Stable - Autoinstall Mode - Sync 3.4.23188 ROW

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-BS_1660772122000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-BS_1660772122000.TAR.GZ
Item3 = ENH_DAB - 1U5T-14G658-AH_1644006443000.TAR.GZ
Open3 = SyncMyRide\1U5T-14G658-AH_1644006443000.TAR.GZ
Item4 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ
Open4 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ
Options = AutoInstall


FILES (4)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-BS_1660772122000.TAR.GZ (1.4GB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

LOG
[03-Mar-25 11:54:47 AM] Selected Region: ROW - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
[03-Mar-25 11:54:47 AM] Install Mode: Auto-Detect (autoinstall) Forced: False 
[03-Mar-25 11:54:47 AM] MY20 Protection: Disabled / Not MY20 
[03-Mar-25 11:54:47 AM] Formatting USB drive
[03-Mar-25 11:54:47 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[03-Mar-25 11:54:54 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[03-Mar-25 11:54:54 AM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[03-Mar-25 11:54:54 AM] Checking Existing File: 5U5T-14G391-BS_1660772122000.TAR.GZ 
[03-Mar-25 11:54:57 AM] Validated: 5U5T-14G391-BS_1660772122000.TAR.GZ (Skipping Download) 
[03-Mar-25 11:54:57 AM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[03-Mar-25 11:54:58 AM] Validated: 1U5T-14G658-AH_1644006443000.TAR.GZ (Skipping Download) 
[03-Mar-25 11:54:58 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[03-Mar-25 11:55:00 AM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[03-Mar-25 11:55:00 AM] Preparing USB drive
[03-Mar-25 11:55:00 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[03-Mar-25 11:55:00 AM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[03-Mar-25 11:55:00 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[03-Mar-25 11:55:00 AM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[03-Mar-25 11:55:00 AM] Checking Existing File: 5U5T-14G391-BS_1660772122000.TAR.GZ 
[03-Mar-25 11:55:00 AM] Copying: 5U5T-14G391-BS_1660772122000.TAR.GZ 
[03-Mar-25 11:57:06 AM] Validating: 5U5T-14G391-BS_1660772122000.TAR.GZ 
[03-Mar-25 11:57:09 AM] Copied: 5U5T-14G391-BS_1660772122000.TAR.GZ 
[03-Mar-25 11:57:09 AM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[03-Mar-25 11:57:09 AM] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[03-Mar-25 11:57:15 AM] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[03-Mar-25 11:57:15 AM] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[03-Mar-25 11:57:15 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[03-Mar-25 11:57:15 AM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[03-Mar-25 11:58:32 AM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[03-Mar-25 11:58:34 AM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[03-Mar-25 11:58:34 AM] Generating Autoinstall.lst
[03-Mar-25 11:58:34 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

Hello.

Since your unit is no-nav, please read and follow this guide → Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4

Tell us how it goes.

3

Thank you. It seems i don’t have enough space in fs/images to update and need to delete the gracenotes at this point.

Updates: Problem solved after failure to update despite removing some files. Following worked. Thanks again for the help.

  1. Downgraded to 3.3.19025
  2. Remove Gracenotes
  3. Install without Gracenotes
4

Great, remember you will need to do this in the future for any upgrade.

5

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