Updating Sync 3.0 to 3.4

Hi there.

I wanna ask something about update sync.
I had try to install the new version for sync but comed some error during installation.

I must find another version or?

I have downloaded the last version from the downloader.
What do you think about this?


SYNC Region: Europe

Navigation Variant: Yes

Old SYNC Version: 3.0

New SYNC Version: 3.4

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 306

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

As requested by the template, post your logs.

Since you are getting an error about 30 minutes in, either the unit is NA and you are trying to install EU maps, the USB drive you are using is bad or the APIM is not ok.

log.txt (13,4 KB)

Model: Hama Hama USB Device

Use a decent quality branded USB pendrive (not a disk, not an sd).
Also, has been the car imported?. If it was, you can’t install EU maps onto a NA APIM.

If you want to recover the unit, recreate the pendrive but before configure Syn3updater as NO-NAV to avoid installing MAPS.

That means I have to install the sistem and how to install maps after that.

I ask again: is the car imported?

No, ist from Europe. And I am in Germany now. So basically it is not imported.

Then there’s something wrong with the unit or device you are using to upgrade.

Don’t you have a quality pendrive you could use?.

If you don’t, lets try this with your current usb:

  • configure syn3updater as a non-nav unit
  • recreate the usb (current 3.0, new 3.4)
  • go to the car and recover the unit

Once it’s recovered, set sync3updater to have 3.4 as your current build.
Then, create an interrogator log usb and run it against the unit.
Post the results back, edit your vin if you care about that.
That will tell us which type of APIM the car has.

What that mean, I not understand.

  1. I will get the update program without navi, then when it’s done
  2. make another one with the navi and put it in?

I’m trying to understand because all of this is new for me.

Please read this thread for the creation of an interrogator log → Tutorial: APIM Interrogator Utility
Syn3updater can create it automatically → Explanation of each Syn3 Updater tab - Docs - CyanLabs Official Community

log.txt (4,4 KB)

Good, you found a Kingston device.
Now create and run the interrogator log and post the results.
If the APIM is 32GB, it’s NA and EU maps won’t fit without some tuning.
If the APIM si 64GB, then you should recreate a full NAV USB with the Kingston device and try again.

Sync_LYC901C3_WF0JXXWPCJGD00107.xml (9,9 KB)

Check the USB you created, what’s inside the autoinstall.lst ?
Is it package -AC or -AD?
The log that you provided is strange, it cannot be opened by Syn3updater and there are some values missing.

From what I’ve read, it’s a 64GB APIM:

/fs/images/" total=“54G” available="49G

Before trying again, please confirm which package is referenced in the autoinstall.lst file for the interrogator log you created, if it’s GB5T-14G386-AC or GB5T-14G386-AD…
It should be -AD, but if it’s, try creating one with the -AC one and try again.

; CyanLabs Syn3Updater 2.10.8.0 Stable - Autoinstall Mode - Interrogator Log Utility EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-AD_1606255780000.TAR.GZ
Open1 = SyncMyRide\GB5T-14G386-AD_1606255780000.TAR.GZ
Options = AutoInstall

Since we didn’t hear back from you in 2 days and assuming no farther assistance is required, I’m setting a 2 day inactivity auto closure for the thread.

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.