I did the sync 3.4 update, I had no problems until two weeks later, I was in the vehicle listening to music through apple car play connected to the usb and from one moment to another the two usb were disconnected, the one in the armrest and the that is in front of the gearbox
SYNC Region: Australia, New Zealand, South America
HU5Z-19A387-C (BLUE BACKLIGHTING) Ford (Wide 1 USB-A Port, w/Pass Through)
2016-2019 Ford Focus
Before you purchase a hub for replacement:
It is possible that an update on the phone has caused an issue with this. Look to see what version you are on. The latest Apple version is 15.7. Also, try turning off CP on the Sync unit to see if the phone will charge without CP active.
Another thing to try is to unpair the phone and delete the Bluetooth pairing on the phone. Reboot the phone to wipe the CP and BT cache. Then pair the phone to the Sync unit after you have performed a Master Reset on the Sync unit. This will all be clearing the BT connection, but once this is done, then try to connect with CP. Sometimes if the connection profiles are corrupted it will exhibit issues such as this.
I took the vehicle to have it checked by a sony radio electrician and everything is in perfect condition.
Unpair the phone from the radio and Reboot the phone to clear the CP and BT cache. Then pair the phone with the sync unit after you have performed a master reset on the sync unit. All this will clear the BT connection, but once done, try to connect with CP, they still don’t work