USB Hub help

Ford SYNC 3 Support Ford Update Support
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1

So i have a 2016 ford fusion se with what originally was the sync 2 sound system. i have upgraded the radio to a sync 3 radio from a 2018 ford fusion s and reprogrammed using forscan. here recently i got a sync 3 usb hub Part Number “GC3T-14F014-BB”. so i took the old usb hub out and noticed that it has the same plugs as my new usb hub. so i plugged it in and it just says that usb hubs are not supported. please remove. i dont know what is wrong.

SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: Pre MY20

Install Type: OEM Replacement

Old SYNC Version: 3.4

New SYNC Version: 3.4

Do you have a error message, if so what is it?
USB hubs are not supported. please remove.

Update Method: Official Ford

2

The old hub is not supported for CarPlay and you will need to replace it.

HC3Z-19A387-B thru F (Wide 2 USB-A Port)
2015-2016 Ford F-150 (Converted to Sync 3)

3

i ordered a new hub that is a sync 3 hub. and it has the same plugs as my old hub but i’m still getting the usb hub error messege. could it be the mini usb cable?

4

Part number?

5

usb 3 hub part number GC3T-14F014-BB

6

That is an older hub not compatible for CP.. It will work with AA but you will get the error every time you start the vehicle.

7

oh ok i see. which usb hub do you recommend

8

HC3Z-19A387-B thru F (Wide 2 USB-A Port)
2015-2016 Ford F-150 (Converted to Sync 3)