USB stopped working after updating to 3.0.23219

Ford SYNC 3 Support Ford Update Support
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1

Good afternoon. I recently bought a car and decided to update Sync 3. I downloaded the 3.0.23219 firmware from the official Ford website using my VIN and transferred it to a USB drive according to the instructions. I installed the update. The installation completed without errors.

However, it turned out that the USB ports no longer work. I only have 2 USB ports in the center armrest, there are no others. The ports light up, but they don’t charge the phone, CarPlay doesn’t work—in short, it looks like a brick. A factory reset did not help. I am asking for assistance.

I don’t remember the exact build numbers before the update, but it was definitely 3.0.1xxxx.

SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.17276

New SYNC Version: 3.0.23219

Do you have a error message, if so what is it?
Nope, no errors

Update Method: Official Ford

2

You may need to upgrade the USB hub for your Apple iPhone. Check your USB hub against the ones listed here.

If you have not performed a master reset after the upgrade you should do so.

3

I’ve tried to do Master Reset twice, also switched off AC battery. Miracle not happend =(. So whats next? As I understood I need to upgrade USB Hub Firmware? Or I need to switch on USB2 in the APIM config?

4

Those will not work for this. You will likely need to replace the hub.