usb wont install update to 3.4

ive tried to update via wifi and try to turn on connectivity settings both when selected show “please wait” and will not go any further. tried using the usb method and nothing happens car seems to not even recognize usb. im trying not to have to take to dealership. any help will be appreciated


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: MY20

Install Type: OEM

Old SYNC Version: 3.4.21098

New SYNC Version: 3.4.21098

Do you have a error message, if so what is it?
no errors

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0

Syn3 Updater Documentation Read: no

Syn3 Updater Log File

    CYANLABS - SYN3 UPDATER - V2.14.2.0
  Branch: Stable
  Operating System: Microsoft Windows 11 Home (2009)
  
  PREVIOUS CONFIGURATION
  Version: 3.4.23188
  Region: NA
  Navigation: False
  Install Mode: Auto-Detect (autoinstall)
  Install Mode Overridden: False
  My20 Protection Enabled: Auto-Detect
  
  DESTINATION DETAILS
  Mode: Drive
  Model: SanDisk Cruzer Glide USB Device
  Size: 3.7GB
  FileSystem: exFAT
  Partition Type: MBR
  
  AUTOINSTALL.LST
  ; CyanLabs Syn3Updater 2.14.2.0 Stable - Autoinstall Mode - Sync 3.4.23188 NA
  
  [SYNCGen3.0_ALL_PRODUCT]
  Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
  Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
  Item2 = VOICE - 5U5T-14G391-CS_1660783942000.TAR.GZ
  Open2 = SyncMyRide\5U5T-14G391-CS_1660783942000.TAR.GZ
  Item3 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
  Open3 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
  Item4 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ
  Open4 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ
  Options = AutoInstall
  
  
  FILES (4)
  PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
  5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
  4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
  NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
  
  LOG
  [11/2/2025 5:48:33 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
  [11/2/2025 5:48:33 PM] Install Mode: Auto-Detect (autoinstall) Forced: False 
  [11/2/2025 5:48:33 PM] MY20 Protection: Auto-Detect 
  [11/2/2025 5:48:33 PM] Formatting USB drive
  [11/2/2025 5:48:33 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
  [11/2/2025 5:48:41 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [11/2/2025 5:48:41 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
  [11/2/2025 5:48:42 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [11/2/2025 5:48:42 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [11/2/2025 5:48:42 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [11/2/2025 5:48:42 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
  [11/2/2025 5:49:19 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [11/2/2025 5:49:21 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [11/2/2025 5:49:21 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [11/2/2025 5:49:21 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
  [11/2/2025 5:50:10 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [11/2/2025 5:50:12 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [11/2/2025 5:50:12 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [11/2/2025 5:50:12 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
  [11/2/2025 5:51:23 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [11/2/2025 5:51:27 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [11/2/2025 5:51:27 PM] Preparing USB drive
  [11/2/2025 5:51:27 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [11/2/2025 5:51:27 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [11/2/2025 5:51:27 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [11/2/2025 5:51:27 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [11/2/2025 5:51:27 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [11/2/2025 5:51:27 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [11/2/2025 5:53:03 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [11/2/2025 5:53:21 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [11/2/2025 5:53:21 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [11/2/2025 5:53:21 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [11/2/2025 5:55:51 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [11/2/2025 5:56:17 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [11/2/2025 5:56:17 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [11/2/2025 5:56:17 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [11/2/2025 6:00:04 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [11/2/2025 6:00:45 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [11/2/2025 6:00:45 PM] Generating Autoinstall.lst
  [11/2/2025 6:00:45 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 
  

Remove the Cleaner utility from your installation and only try to update the Sync app without the voice or other files.

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